FAQs
----

**The following are some of our frequently asked questions. If you require further assistance please visit our [Customer HelpCentre](https://support.trouva.com/hc/en-us)**

**What is Trouva?**

Trouva is your gateway to a treasure trove of 'lucky finds'. It is a place to discover; a handpicked collection of products from the best independent shops, something special that no one else has. Trouva brings you inspired finds from the best boutique curators. 

**How do I shop on Trouva?**

Discovery and inspiration are our middle names. We want to help you to find things you love; things that speak to you, and express your personality. You can search for things in all the usual ways (keyword search, product categories, and filters), or you can let yourself be guided by our curated finds or boutique collections. Sign up to our newsletter for a regular dose of curated inspiration.

**I'm having trouble signing into my account**

There could be a number of reasons why you are having trouble signing into your account. There are a couple of things you can try to sign in:

1. Make sure you are using your correct login details. Your login email is usually the email you’ve received notices from us previously.
2. Reset your password; you can do this here https://www.trouva.com/forgot by entering your login email.
3. If the above steps do not work for you, [contact our team](https://support.trouva.com/hc/en-us/requests/new) with your full name, address and any details of your current or previous orders.

**Can I order via phone?**

We're not able to take orders over the phone, but if you are having trouble with the site please visit our [Customer HelpCentre](https://support.trouva.com/hc/en-us) for tips and guidance on placing your order

**How will I receive my items?**

We offer a standard shipping price per order from each boutique, enabling you to shop multiple boutiques with ease. Each boutique will lovingly prepare and ship your product(s) to you directly, so you may receive your order in several deliveries. 

Should you need your order sooner, we also offer an Express Shipping option across a large number of our boutiques, and Click & Collect for selected postcodes. For more information, please see our [Delivery page](/pages/deliveryreturns) and [Click & Collect page](/pages/Click&Collect). Please note all shipping times are estimates.

**When will my order arrive and how can I track it?** 

Please see [this table](https://www.trouva.com/pages/deliveryreturns) for estimated delivery times to your country. Your product(s) will be shipped to you directly by the individual boutique(s), therefore shipping times can vary, and your order may arrive in multiple packages. 

Please note that delivery times are calculated from the date your order is confirmed. You can access your tracking information for each order in your [Account](/me/orders). For detailed instructions, please see our [tracking tutorial](https://support.trouva.com/hc/en-us/articles/360025506791-Where-is-my-order-).

**Do you offer international shipping?**

Yes we do, and we are continuously adding more shipping destinations. To get our most up-to-date list please see our [Delivery page](/pages/deliveryreturns). Please note that some items are excluded from International Shipping.

**Do you deliver to PO Boxes?**

Our couriers are unable to deliver to PO Boxes. If delivery is selected to a PO box one of our operations team will be in touch to request another address so we can ship your items to you. 

**Do you offer VAT refunds for international purchases?**

This is not a service we offer. 

**What is your returns policy?**

We hope that you love your purchase, but understand that sometimes things just aren't quite right. Our returns policy means you have 14 days from receipt to let us know you would like to return an item, and a further 14 days to return the item directly to the boutique for a refund. Please note that **some items are excluded from this policy**. For more information please see our [Returns page](/pages/returns).


**Do you offer extended returns over Christmas?**

Yes we do! Orders placed between 6th November and 20th December will be eligible to request a return up to 7th January. Items must be returned to the boutique within 14 days of the return request. For more information see our [Returns page](/pages/returns).

**I have a question about a specific product**

Get in touch with one of our lovely support team members [here](https://support.trouva.com/hc/en-us/requests/new), who will forward your query on to the boutique for you. 

**How do I use my promo/ discount code?**

Head to the checkout as usual, but before clicking PLACE ORDER, enter your promo code in the promo code box, found within the summary box.

**Can I purchase a Trouva Gift Card?**

Yes, we offer gift cards. More information can be found [here](https://www.trouva.com/gift-card)


**Can I set up a wedding list on Trouva?** 

Whilst we do not currently support wedding lists, you can very easily create and add any products to your own personalised lists. Just click on the <3 in the product thumbnail, or click "Save It" under "Save it to your list" on the product page.

**Do you have any age restrictions on products?**

Please note that all knives, products containing alcohol and bladed products are not for sale to people under the age of 18. By placing an order for one of these products, you declare to the boutique (seller) that you are 18 years of age or older. Items must be used responsibly and appropriately. Proof of age and a signature will be required on delivery.

**I'm a brand and I've seen my products on your site - what is Trouva?**

Trouva is a technology platform empowering the best bricks and mortar boutiques to sell online, acting like their own website, but set in a community of other wonderful independents. Everything you see on Trouva purely reflects the products and prices you find in-store; and, as Trouva is a marketplace, when you buy via Trouva you are buying directly from, and supporting, these independent boutiques, when you're unable to visit in-person

**For more information visit our [Customer HelpCentre](https://support.trouva.com/hc/en-us)**

FAQs
----

**Im Folgenden finden Sie einige häufig gestellte Fragen. Wenn Sie weitere Hilfe benötigen, besuchen Sie bitte unser [HelpCentre](https://trouvade.zendesk.com/hc/de)**

**Was ist Trouva?**

Was ist Trouva? ATrouva ist Ihr Tor zu einer Schatzkammer voller Glücksfunde. Es ist ein Ort zum Entdecken; Eine handverlesene Sammlung von Produkten aus den besten unabhängigen Läden, etwas Besonderes, das sonst niemand hat. Trouva bietet Ihnen inspirierte Fundstücke der besten Boutique-Kuratoren.

**Wie kaufe ich bei Trouva ein?**

Entdeckung und Inspiration sind unsere zweiten Vornamen. Wir möchten Ihnen helfen, Dinge zu finden, die Sie lieben. Dinge, die zu Ihnen sprechen und Ihre Persönlichkeit ausdrücken. Sie können auf alle üblichen Arten nach Dingen suchen (Stichwortsuche, Produktkategorien und Filter) oder sich von unseren kuratierten Funden oder Boutiquenkollektionen leiten lassen. Abonnieren Sie unseren Newsletter für eine regelmäßige Dosis kuratierter Inspiration.

**Ich habe Probleme, mich in meinem Konto anzumelden**

Es kann verschiedene Gründe geben, warum Sie Probleme haben, sich in Ihrem Konto anzumelden. Es gibt einige Dinge, die Sie versuchen können, sich anzumelden:

1. Stellen Sie sicher, dass Sie Ihre korrekten Anmeldedaten verwenden. Ihre Login-E-Mail-Adresse ist normalerweise die E-Mail-Adresse, die Sie zuvor von uns erhalten haben.
2. Setze dein Passwort zurück. Sie können dies hier tun, indem Sie Ihre Login-E-Mail-Adresse eingeben: https://www.trouva.com/forgot
3. Wenn die oben genannten Schritte für Sie nicht funktionieren, [wenden Sie sich mit Ihrem vollständigen Namen, Ihrer Adresse und allen Details Ihrer aktuellen oder früheren Bestellungen an unser Team](https://support.trouva.com/hc/en-us/requests/new).

**Kann ich telefonisch bestellen?**

Wir können telefonische Bestellungen nicht entgegennehmen. Wenn Sie jedoch Probleme mit der Website haben, besuchen Sie bitte unser [HelpCentre](https://trouvade.zendesk.com/hc/de), um Tipps und Anleitungen zur Bestellung zu erhalten.

**Wie erhalte ich meine Artikel?**

Wir bieten einen Standardversandpreis pro Bestellung für jede Boutique, sodass Sie problemlos mehrere Boutiquen einkaufen können. Jede Boutique wird Ihre Produkte liebevoll vorbereiten und direkt an Sie versenden, sodass Sie Ihre Bestellung möglicherweise in mehreren Lieferungen erhalten.

Sollten Sie Ihre Bestellung früher benötigen, bieten wir auch eine Express-Versandoption für eine große Anzahl unserer Boutiquen sowie Click & Collect für ausgewählte Postleitzahlen an. Weitere Informationen finden Sie in unseren [Liefer-Anleitungen](/pages/deliveryreturns) und [Click & Collect-Anleitungen](/pages/Click&Collect). Bitte beachten Sie alle Lieferzeiten sind Schätzungen.

**Wann kommt meine Bestellung an und wie kann ich sie verfolgen?**

Wir bemühen uns, innerhalb von 3-5 Werktagen innerhalb Großbritanniens zu liefern. Sie können für jede Bestellung in Ihrem [Konto](/me/orders) auf Ihre Nachverfolgungsinformationen zugreifen. Wenn Ihre Sendungsverfolgung nicht verfügbar ist und 6 Werktage vergangen sind, seit Sie Ihren Artikel bestellt haben, kontaktieren Sie uns bitte über Ihr [Konto](/me/orders).

**Bieten Sie internationalen Versand an?**

Ja, und wir fügen kontinuierlich weitere Versandziele hinzu. Um unsere Liste auf dem neuesten Stand zu halten, lesen Sie bitte unsere [Lieferanleitung](/pages/deliveryreturns). Bitte beachten Sie, dass einige Artikel vom internationalen Versand ausgeschlossen sind.

**Liefern Sie an Postfächer?**

Unsere Kuriere können nicht an Postfächer liefern. Wird die Lieferung an ein Postfach ausgewählt, wird sich eines unserer Betriebsteams mit Ihnen in Verbindung setzen, um eine andere Adresse anzufordern, damit wir Ihre Artikel an Sie versenden können.

**Bieten Sie Mehrwertsteuerrückerstattungen für internationale Einkäufe an?**

Dies ist kein Service, den wir anbieten.

**Was ist Ihr Rückgaberecht?**

Wir hoffen, dass Sie Ihren Einkauf lieben, aber verstehen, dass die Dinge manchmal einfach nicht ganz richtig sind. Laut unserer Rückgaberichtlinie haben Sie ab Erhalt 14 Tage Zeit, um uns mitzuteilen, dass Sie einen Artikel zurückgeben möchten, und weitere 14 Tage, um den Artikel gegen Erstattung direkt an die Boutique zurückzusenden. **Bitte beachten Sie, dass einige Artikel von dieser Richtlinie ausgeschlossen sind.** Weitere Informationen finden Sie in unserem [Rückgabehandbuch](/pages/returns).

**Bieten Sie über Weihnachten verlängerte Retouren an?**

Ja, gemäß unserer Weihnachtsretourenregelung können alle vom 10. November bis 18. Dezember gekauften Produkte bis zum 14. Januar gegen eine volle Rückerstattung zurückgegeben werden, vorausgesetzt, die Artikel sind für eine Rücksendung berechtigt. Weitere Informationen finden Sie in unserem [Rückgabehandbuch](/pages/returns).

**Ich habe eine Frage zu einem bestimmten Produkt**

[Nehmen Sie Kontakt](https://support.trouva.com/hc/en-us/requests/new) mit einem unserer netten Support-Teammitglieder auf, die Ihre Anfrage für Sie an die Boutique weiterleiten. 

**Wie verwende ich meinen Gutschein- / Rabattcode?**

Gehen Sie wie gewohnt zur Kasse, aber bevor Sie auf "Sicher Bezahlen" klicken, geben Sie Ihren Gutscheincode in das Gutscheincode-Feld im Zusammenfassungsfeld ein.

**Kann ich eine Trouva Geschenkkarte kaufen?**

Derzeit bieten wir keine Geschenkkarten an. Wenn Sie jedoch Tipps zum perfekten Geschenk wünschen, informieren Sie sich in unseren Änderungen über die neuesten Trends.

**Kann ich eine Hochzeitsliste auf Trouva erstellen?**

Obwohl wir derzeit keine Hochzeitslisten unterstützen, können Sie ganz einfach Produkte erstellen und zu Ihren persönlichen Listen hinzufügen. Klicken Sie einfach auf die <3 in der Produkt-Miniaturansicht oder klicken Sie auf "Auf die Wunschliste" auf der Produktseite.

**Haben Sie Altersbeschränkungen für Produkte?**

Bitte beachten Sie, dass alle Messer, Produkte, die Alkohol und Klingen enthalten, nicht an Personen unter 18 Jahren verkauft werden dürfen. Mit der Bestellung eines dieser Produkte erklären Sie gegenüber der Boutique (dem Verkäufer), dass Sie 18 Jahre alt sind oder älter. Gegenstände müssen verantwortungsbewusst und sachgerecht verwendet werden. Ein Altersnachweis und eine Unterschrift sind bei Lieferung erforderlich.

**Ich bin eine Marke und habe meine Produkte auf Ihrer Website gesehen - was ist Trouva?**

Trouva ist eine Technologieplattform, die es den besten Boutiquen ermöglicht, online zu verkaufen. Sie verhält sich wie ihre eigene Website, spielt jedoch in einer Gemeinschaft anderer wunderbarer unabhängiger Unternehmen. Alles, was Sie auf Trouva sehen, spiegelt lediglich die Produkte und Preise wider, die Sie im Geschäft finden. Und da Trouva ein Marktplatz ist, kaufen Sie beim Kauf über Trouva direkt in diesen unabhängigen Boutiquen und unterstützen diese, wenn Sie nicht in der Lage sind, diese persönlich zu besuchen

**Weitere Informationen finden Sie in unserem [HelpCentre](https://trouvade.zendesk.com/hc/des).**

Preguntas frecuentes
----

**Las siguientes son algunas de nuestras preguntas frecuentes. Si necesita más ayuda, visite nuestro [Centro de asistencia](https://support.trouva.com/hc/en-us)**

**¿Qué es Trouva?**

Trouva es su puerta de entrada a un tesoro de "hallazgos afortunados". Es un lugar para descubrir; una colección de productos seleccionados de las mejores tiendas independientes, algo especial que nadie más tiene. Trouva te trae hallazgos inspirados de los mejores curadores boutique.

**¿Cómo compro en Trouva?**

Descubrimiento e inspiración son nuestros nombres medios. Queremos ayudarte a encontrar las cosas que amas; Cosas que te hablan, y expresan tu personalidad. Puede buscar cosas de todas las formas habituales (búsqueda por palabra clave, categorías de productos y filtros), o puede dejarse guiar por nuestros hallazgos curados o colecciones de boutique. Suscríbase a nuestro boletín para recibir una dosis regular de inspiración curada.

**Tengo problemas para iniciar sesión en mi cuenta**

Puede haber varias razones por las que tiene problemas para iniciar sesión en su cuenta. Hay un par de cosas que puedes intentar iniciar sesión:

1. Asegúrese de que está utilizando sus datos de inicio de sesión correctos. Su correo electrónico de inicio de sesión suele ser el correo electrónico que recibió de nosotros anteriormente.
2. Restablecer su contraseña; Puede hacer esto aquí https://www.trouva.com/forgot ingresando su correo electrónico de inicio de sesión.
3. Si los pasos anteriores no funcionan para usted, [contacte a nuestro equipo](https://support.trouva.com/hc/en-us/requests/new) con su nombre completo, dirección y cualquier detalle de su información actual. o pedidos anteriores.

**¿Puedo hacer un pedido por teléfono?**

No podemos recibir pedidos por teléfono, pero si tiene problemas con el sitio, visite nuestro [Centro de asistencia](https://support.trouva.com/hc/en-us) para obtener sugerencias y orientación sobre haciendo su pedido

**¿Cómo recibiré mis artículos?**

Ofrecemos un precio de envío estándar por pedido de cada boutique, lo que le permite comprar múltiples boutiques con facilidad. Cada boutique preparará y enviará sus productos con amor directamente a usted, por lo que puede recibir su pedido en varias entregas.

En caso de que necesite su pedido antes, también ofrecemos una opción de envío expreso en una gran cantidad de nuestras boutiques, y Click & Collect para los códigos postales seleccionados. Para obtener más información, consulte nuestra [Página de entrega](/pages/deliveryreturns) y [Página de Click & Collect](/pages/Click&Collect). Tenga en cuenta que todos los tiempos de envío son estimados.

**¿Cuándo llegará mi pedido y cómo puedo rastrearlo?**

Nuestro objetivo es entregar en el Reino Unido en 3-5 días hábiles. Puede acceder a su información de seguimiento para cada pedido en su [Cuenta](/me/orders). Si su seguimiento no está disponible y han pasado 6 días hábiles desde que solicitó su artículo, comuníquese con nosotros a través de su [Cuenta](/me/orders).

**¿Ofrecen envíos internacionales?**

Sí, lo hacemos, y continuamente estamos agregando más destinos de envío. Para obtener nuestra lista más actualizada, consulte nuestra [Página de entrega](/pages/deliveryreturns). Tenga en cuenta que algunos artículos están excluidos del envío internacional.

**¿Realiza envíos a apartados de correos?**

Nuestros mensajeros no pueden enviar a PO Boxes. Si se selecciona la entrega en un apartado de correos, uno de nuestro equipo de operaciones se pondrá en contacto para solicitar otra dirección para que podamos enviarle sus artículos.

**¿Ofrecen reembolsos de IVA para compras internacionales?**

Este no es un servicio que ofrecemos.

**¿Cuál es su política de devoluciones?**

Esperamos que ames tu compra, pero entendemos que a veces las cosas simplemente no están del todo bien. Nuestra política de devoluciones significa que tiene 14 días desde la recepción para informarnos que desea devolver un artículo, y otros 14 días para devolver el artículo directamente a la tienda para obtener un reembolso. Tenga en cuenta que **algunos elementos están excluidos de esta política**. Para obtener más información, consulte nuestra [Página de devoluciones](/pages/returns).

**¿Ofrecen devoluciones extendidas en Navidad?**

Sí, cubierto por nuestra política de devoluciones navideñas, cualquier producto comprado desde el 10 de noviembre hasta el 18 de diciembre puede devolverse hasta el 14 de enero para obtener un reembolso completo, siempre que los artículos sean elegibles para devolución. Para obtener más información, consulte nuestra [Página de devoluciones](/pages/returns).

**Tengo una pregunta sobre un producto específico**

Póngase en contacto con uno de nuestros encantadores miembros del equipo de soporte [aquí](https://support.trouva.com/hc/en-us/requests/new), quien enviará su consulta a la boutique para usted.

**¿Cómo uso mi código de promoción / descuento?**

Diríjase al proceso de pago como de costumbre, pero antes de hacer clic en PEDIR ORDEN, ingrese su código de promoción en el cuadro de código de promoción, que se encuentra dentro del cuadro de resumen.

**¿Puedo comprar una tarjeta de regalo de Trouva?**

Actualmente no ofrecemos tarjetas de regalo. Sin embargo, si desea obtener algún consejo sobre el regalo perfecto, consulte nuestras ediciones para conocer las novedades y tendencias.

**¿Puedo configurar una lista de bodas en Trouva?**

Si bien actualmente no admitimos listas de bodas, puede crear y agregar productos fácilmente a sus propias listas personalizadas. Simplemente haga clic en el <3 en la miniatura del producto, o haga clic en "Guardar" en "Guardar en su lista" en la página del producto.

**¿Tiene alguna restricción de edad en los productos?**

Tenga en cuenta que todos los cuchillos, productos que contienen alcohol y productos aplanados no se venden a personas menores de 18 años. Al realizar un pedido de uno de estos productos, declara a la tienda (vendedor) que tiene 18 años de edad o más viejo. Los artículos deben ser utilizados de manera responsable y apropiada. Se requerirá comprobante de edad y firma a la entrega.

**Soy una marca y he visto mis productos en su sitio. ¿Qué es Trouva?**

Trouva es una plataforma tecnológica que permite a las mejores boutiques de ladrillos y mortero vender en línea, actuando como su propio sitio web, pero en una comunidad de otros maravillosos independientes. Todo lo que ve en Trouva refleja los productos y los precios que encuentra en la tienda; y, como Trouva es un mercado, cuando compra a través de Trouva, está comprando directamente y apoyando estas boutiques independientes, cuando no puede visitar en persona.

**Para obtener más información, visite nuestro [Centro de asistencia](https://support.trouva.com/hc/en-us).**

FAQ
----

**Voici quelques-unes des questions les plus fréquemment posées. Si vous avez besoin d'aide supplémentaire, visitez notre [centre d'aide](https://support.trouva.com/hc/en-us).**

**Qu'est-ce que Trouva?**

Trouva est votre porte d'entrée vers un trésor de "trouvailles". C'est un endroit à découvrir. une collection triée sur le volet de produits dans les meilleurs magasins indépendants, quelque chose de spécial que personne d'autre n'a. Trouva vous apporte des trouvailles inspirées des meilleurs conservateurs.

**Comment acheter sur Trouva?**

La découverte et l'inspiration sont nos prénoms. Nous voulons vous aider à trouver des choses que vous aimez. des choses qui vous parlent et qui expriment votre personnalité. Vous pouvez rechercher des éléments de toutes les manières habituelles (recherche par mot-clé, catégories de produits et filtres), ou vous laisser guider par nos trouvailles ou nos collections de boutiques. Inscrivez-vous à notre newsletter pour une dose régulière d'inspiration organisée.

**Je ne parviens pas à me connecter à mon compte**.

Il est possible que vous rencontriez des difficultés pour vous connecter à votre compte pour un certain nombre de raisons. Vous pouvez essayer de vous connecter de différentes manières:

1. Assurez-vous d'utiliser vos informations de connexion correctes. Votre adresse e-mail de connexion est généralement celle que vous avez précédemment notifiée.
2. Réinitialiser votre mot de passe; Vous pouvez le faire ici https://www.trouva.com/forgot en entrant votre adresse e-mail de connexion.
3. Si les étapes ci-dessus ne fonctionnent pas pour vous, [contactez notre équipe](https://support.trouva.com/hc/en-us/requests/new) en indiquant votre nom complet, votre adresse et les détails de votre compte actuel. ou commandes précédentes.

**Puis-je commander par téléphone?**

Nous ne sommes pas en mesure de prendre les commandes par téléphone, mais si vous rencontrez des problèmes avec le site, visitez notre [Centre d'aide à la clientèle](https://support.trouva.com/hc/en-us) pour obtenir des conseils et des conseils sur: passer votre commande

**Comment vais-je recevoir mes articles?**

Nous proposons un prix d'expédition standard par commande dans chaque boutique, ce qui vous permet d'acheter facilement plusieurs boutiques. Chaque boutique préparera et expédiera avec amour vos produits directement afin que vous puissiez recevoir votre commande en plusieurs livraisons.

Si vous avez besoin de votre commande plus tôt, nous proposons également une option de livraison express dans un grand nombre de nos boutiques et Click & Collect pour les codes postaux sélectionnés. Pour plus d'informations, veuillez consulter nos [Page de livraison](/pages /deliveryreturns) et [Page de Click & Collect](/pages/Click&Collect). Veuillez noter que tous les délais d'expédition sont des estimations.

**Quand ma commande arrivera-t-elle et comment puis-je la suivre?**

Notre objectif est de livrer au Royaume-Uni en 3-5 jours ouvrables. Vous pouvez accéder aux informations de suivi pour chaque commande dans votre [Compte](/me/orders). Si votre suivi n'est pas disponible et que cela fait 6 jours ouvrables depuis que vous avez commandé votre article, veuillez nous contacter via votre [Compte](/me/orders).

**Proposez-vous des envois internationaux?**

Oui, nous ajoutons continuellement de nouvelles destinations d'expédition. Pour obtenir notre liste la plus récente, veuillez consulter notre [Page de livraison](/pages/deliveryreturns). Veuillez noter que certains articles sont exclus de l'expédition internationale.

**Livrez-vous à des boîtes postales?**

Nos courriers sont incapables de livrer à des boîtes postales. Si la livraison est sélectionnée dans une boîte postale, l'un des membres de notre équipe des opérations communiquera avec vous pour demander une autre adresse afin que nous puissions vous expédier vos articles.

**Proposez-vous des remboursements de TVA pour les achats internationaux?**

Ce n'est pas un service que nous offrons.

**Quelle est votre politique de retour?**

Nous espérons que vous aimez votre achat, mais comprenez que parfois les choses ne sont pas tout à fait correctes. Notre politique de retour signifie que vous disposez de 14 jours à compter de la réception pour nous faire savoir que vous souhaitez renvoyer un article et de 14 jours supplémentaires pour renvoyer l'article directement à la boutique pour un remboursement. Notez que **certains éléments sont exclus de cette stratégie**. Pour plus d'informations, veuillez vous reporter à notre [page Retours](/pages/returns).

**Proposez-vous des rendements prolongés à Noël?**

Oui, conformément à notre politique de retours de Noël, tous les produits achetés du 10 novembre au 18 décembre peuvent être retournés jusqu'au 14 janvier pour un remboursement complet, à condition que les articles puissent être retournés. Pour plus d'informations, veuillez vous reporter à notre [page Retours](/pages/returns).

**J'ai une question sur un produit spécifique**

Contactez l'un des charmants membres de notre équipe d'assistance [ici](https://support.trouva.com/hc/en-us/requests/new), qui transmettra votre demande à la boutique pour vous.

**Comment utiliser mon code promo / réduction?**

Rendez-vous à la caisse comme d'habitude, mais avant de cliquer sur PASSER LA COMMANDE, entrez votre code promotionnel dans la case correspondante, située dans la zone de résumé.

**Puis-je acheter une carte-cadeau Trouva?**

Nous n'offrons pas actuellement de cartes-cadeaux. Toutefois, si vous souhaitez obtenir des conseils sur le cadeau idéal, consultez nos éditions pour connaître les tendances et les tendances.

**Puis-je créer une liste de mariage à Trouva?**

Bien que nous ne prenions pas actuellement en charge les listes de mariage, vous pouvez très facilement créer et ajouter des produits à vos propres listes personnalisées. Cliquez simplement sur le <3 dans la vignette du produit ou cliquez sur "Enregistrer" sous "Enregistrer dans votre liste" sur la page du produit.

**Avez-vous des restrictions d'âge sur les produits?**

Veuillez noter que tous les couteaux, produits contenant de l'alcool et les produits à lames ne sont pas destinés à la vente aux personnes de moins de 18 ans. En commandant un de ces produits, vous déclarez à la boutique (vendeur) que vous avez 18 ans ou plus. plus âgée. Les articles doivent être utilisés de manière responsable et appropriée. Une preuve d'âge et une signature seront requises à la livraison.

**Je suis une marque et j'ai vu mes produits sur votre site. Qu'est-ce que Trouva?**

Trouva est une plate-forme technologique permettant aux meilleures boutiques de briques et de mortier de vendre en ligne, agissant comme leur propre site web, mais implanté dans une communauté de merveilleux indépendants. Tout ce que vous voyez sur Trouva reflète uniquement les produits et les prix que vous trouvez en magasin; et, étant donné que Trouva est un marché, lorsque vous achetez via Trouve, vous achetez directement auprès de ces boutiques indépendantes, et vous les supportez, lorsque vous ne pouvez pas vous rendre en personne.

**Pour plus d'informations, visitez notre [Centre d'aide](https://support.trouva.com/hc/en-us).**

FAQs
----

**Le seguenti sono alcune delle domande più frequenti. Se hai bisogno di ulteriore assistenza, visita il nostro [Centro assistenza](https://support.trouva.com/hc/en-us)**

**Che cos'è Trouva?**

Trouva è la tua porta di accesso a un tesoro di "scoperte fortunate". È un posto da scoprire; una collezione di prodotti selezionati dai migliori negozi indipendenti, qualcosa di speciale che nessun altro ha. Trouva ti porta reperti ispirati dai migliori curatori di boutique.

**Come faccio a fare acquisti su Trouva?**

Scoperta e ispirazione sono i nostri secondi nomi. Vogliamo aiutarti a trovare le cose che ami; cose che ti parlano ed esprimi la tua personalità. Puoi cercare le cose in tutti i soliti modi (ricerca per parole chiave, categorie di prodotti e filtri), oppure puoi lasciarti guidare dai nostri reperti curati o dalle nostre collezioni di boutique. Iscriviti alla nostra newsletter per una dose regolare di ispirazione curata.

**Ho problemi ad accedere al mio account**

Potrebbero esserci diversi motivi per cui hai problemi ad accedere al tuo account. Ci sono un paio di cose che puoi provare ad accedere:

1. Assicurati di utilizzare i tuoi dati di accesso corretti. La tua email di accesso è solitamente l'email che hai ricevuto da noi in precedenza.
2. Resetta la tua password; puoi farlo qui https://www.trouva.com/forgot inserendo la tua email di accesso.
3. Se i passaggi precedenti non funzionano per te, [contatta il nostro team](https://support.trouva.com/hc/en-us/requests/new) con il tuo nome completo, indirizzo e eventuali dettagli del tuo attuale o ordini precedenti.

**Posso ordinare tramite telefono?**

Non siamo in grado di prendere ordini per telefono, ma se hai problemi con il sito visita il nostro [Centro assistenza](https://support.trouva.com/hc/en-us) per suggerimenti e indicazioni su Effettua il tuo ordine

**Come riceverò i miei articoli?**

Offriamo un prezzo di spedizione standard per ordine da ogni boutique, consentendo di acquistare più boutique con facilità. Ogni boutique preparerà e spedirà con cura i prodotti a te direttamente, in modo che tu possa ricevere il tuo ordine in più consegne.

Se hai bisogno del tuo ordine prima, offriamo anche un'opzione di spedizione espressa in un gran numero di nostre boutique e Click & Collect per i codici postali selezionati. Per ulteriori informazioni, consultare la nostra [Pagina di consegna](/pages/deliveryreturns) e [Pagina di Click & Collect](/pages/Click&Collect). Si prega di notare tutti i tempi di spedizione sono stime.

**Quando arriverà il mio ordine e come posso rintracciarlo?**

Il nostro obiettivo è di consegnare nel Regno Unito in 3-5 giorni lavorativi. Puoi accedere alle informazioni di tracciamento per ogni ordine nel tuo [Conto](/me/orders). Se il tuo monitoraggio non è disponibile e sono trascorsi 6 giorni lavorativi da quando hai ordinato il tuo articolo, ti preghiamo di contattarci tramite il tuo [Conto](/me/ordini).

**Offrite spedizioni internazionali?**

Sì, e stiamo aggiungendo continuamente più destinazioni di spedizione. Per ottenere il nostro elenco più aggiornato, consultare la nostra [Pagina di consegna](/pages/deliveryreturns). Si prega di notare che alcuni articoli sono esclusi dalla spedizione internazionale.

**Consegni a caselle postali?**

I nostri corrieri non sono in grado di consegnare a caselle postali. Se la consegna è selezionata per una casella postale, uno dei nostri team operativi sarà in contatto per richiedere un altro indirizzo in modo che possiamo spedire i tuoi articoli a te.

**Offrite rimborsi IVA per acquisti internazionali?**

Questo non è un servizio che offriamo.

**Qual è la tua politica di restituzione?**

Speriamo che tu ami il tuo acquisto, ma capisci che a volte le cose non vanno proprio bene. La nostra politica di restituzione indica che hai 14 giorni di tempo dal ricevimento per comunicarci che desideri restituire un articolo e altri 14 giorni per restituire l'articolo direttamente alla boutique per il rimborso. Tieni presente che **alcuni articoli sono esclusi da questa norma**. Per ulteriori informazioni, consultare la nostra [Pagina di ritorni](/pages/returns).

**Offri rendimenti prolungati nel periodo di Natale?**

Sì, sotto la nostra politica sui resi natalizi, tutti i prodotti acquistati dal 10 novembre al 18 dicembre possono essere restituiti entro il 14 gennaio per un rimborso completo, a condizione che gli articoli siano idonei per la restituzione. Per ulteriori informazioni, consultare la nostra [Pagina di ritorni](/pages/returns).

**Ho una domanda su un prodotto specifico**

Entra in contatto con uno dei nostri adorabili membri del team di supporto [qui](https://support.trouva.com/hc/en-us/requests/new), che inoltrerà la tua richiesta alla boutique per te.

**Come utilizzo il mio codice promo / sconto?**

Vai al checkout come al solito, ma prima di fare clic su "Paga in sicurezza", inserisci il codice promozionale nella casella del codice promozionale, che si trova nella casella di riepilogo.

**Posso acquistare una carta regalo Trouva?**

Al momento non offriamo carte regalo. Tuttavia, se desideri qualche consiglio sul regalo perfetto, controlla le nostre modifiche per sapere cosa è caldo e tendenza.

**Posso creare una lista di nozze su Trouva?**

Anche se attualmente non supportiamo le liste di nozze, puoi facilmente creare e aggiungere prodotti ai tuoi elenchi personalizzati. Basta fare clic sul <3 nella miniatura del prodotto, o fare clic su "Salva nella lista dei desideri" sulla pagina del prodotto.

**Hai qualche limite di età per i prodotti?**

Si prega di notare che tutti i coltelli, i prodotti contenenti alcool e prodotti a lama non sono in vendita a persone di età inferiore ai 18 anni. Effettuando un ordine per uno di questi prodotti, dichiari alla boutique (venditore) che hai 18 anni o più vecchio. Gli articoli devono essere utilizzati in modo responsabile e appropriato. Alla consegna sarà richiesta la prova dell'età e una firma.

**Sono un marchio e ho visto i miei prodotti sul tuo sito: che cos'è Trouva?**

Trouva è una piattaforma tecnologica che consente alle migliori boutique di mattoni e pietre di vendere online, agendo come il proprio sito Web, ma ambientata in una comunità di altri meravigliosi indipendenti. Tutto ciò che vedi su Trouva riflette esclusivamente i prodotti e i prezzi che trovi in ​​negozio; e, dato che Trouva è un mercato, quando acquisti tramite Trouva acquisti direttamente da, e supporta, queste boutique indipendenti, quando non puoi visitare di persona

**Per ulteriori informazioni visita il nostro [Centro assistenza](https://support.trouva.com/hc/en-us).**

FAQs

**NOTE:** this page can only be updated by filing a product request / task. The page cannot be updated on trouva.com via this page editor as it is hardcoded due to the user configurable delivery table.

Delivery

##Grössentabelle


 Dies ist eine ungefähre Anleitung zur Größenumrechnung. Die Conversions können von Marke zu Marke variieren. Für weitere Informationen oder Ratschläge besuchen Sie bitte unsere FAQs. 

 Wenn Sie Fragen zur Größe von Artikeln haben, wenden Sie sich bitte an uns, da wir die Rücksendekosten nicht übernehmen können, wenn die falsche Größe bestellt wurde. 

 Größentabelle für Damen

 <table width="400" cellpadding="0" cellspacing="0">
 <tbody>
 <tr class="alt">
 <th class="country">US</th>
 <td>0</td>
 <td>2</td>
 <td>4</td>
 <td>6</td>
 <td>8</td>
 <td>10</td>
 <td>12</td>
<td>14</td>
<td>16</td>
 </tr>
 <tr>
 <th class="country">GB</th>
 <td>4</td>
 <td>6</td>
 <td>8</td>
 <td>10</td>
 <td>12</td>
 <td>14</td>
<td>16</td>
<td>18</td>
<td>20</td>
 </tr>
 <tr class="alt">
 <th class="country">EU</th>
 <td>32</td>
 <td>34</td>
 <td>36</td>
 <td>38</td>
 <td>40</td>
 <td>42</td>
<td>44</td>
<td>46</td>
<td>48</td>
 </tr>
 <tr class="alt">
 <th class="country">AUS</th>
 <td>4</td>
 <td>6</td>
 <td>8</td>
 <td>10</td>
 <td>12</td>
 <td>14</td>
<td>16</td>
<td>18</td>
<td>20</td>
 </tbody>
 </table>

 Schuhgrößenberatung für Frauen
 <table width="400" cellspacing="0" cellpadding="0">
 <tbody>
 <tr class="alt">
 <th class="country">US</th>
 <td>5</td>
 <td>5.5</td>
 <td>6</td>
 <td>6.5</td>
 <td>7</td>
 <td>7.5</td>
 <td>8</td>
 <td>8.5</td> 
<td>9</td>
<td>9.5</td>
<td>10</td>
 </tr>
 <tr>
 <th class="country">GB</th>
 <td>3</td>
 <td>3.5</td>
 <td>4</td>
 <td>4.5</td>
 <td>5</td>
 <td>5.5</td>
 <td>6</td>
 <td>6.5</td>
<td>7</td>
<td>7.5</td>
<td>8</td>
 </tr>
 <tr class="alt">
 <th class="country">Italien/Europa</th>
 <td>36</td>
 <td>36.5</td>
 <td>37</td>
 <td>37.5</td>
 <td>38</td>
 <td>38.5</td>
 <td>39</td>
 <td>39.5</td>
<td>40</td>
<td>40.5</td>
<td>41</td>
 </tr>
 <tr class="alt">
 <th class="country">AUS</th>
 <td>5</td>
 <td>5.5</td>
 <td>6</td>
 <td>6.5</td>
 <td>7</td>
 <td>7.5</td>
 <td>8</td>
 <td>8.5</td> 
<td>9</td>
<td>9.5</td>
<td>10</td>
 </tbody>
 </table>

 Schuhgrößenberatung für M��nner
 <table width="400" cellspacing="0" cellpadding="0">
 <tbody>
 <tr class="alt">
 <th class="country">US</th>
 <td>7</td>
 <td>8</td>
 <td>8.5</td>
 <td>9</td>
 <td>9.5</td>
 <td>10</td>
 <td>10.5</td> 
<td>11</td>
<td>11.5</td>
<td>12</td>
<td>13</td>
<td>14</td>
<td>15</td>
 </tr>
 <tr>
 <th class="country">GB</th>
 <td>6</td>
 <td>7</td>
 <td>7.5</td>
 <td>8</td>
 <td>8.5</td>
 <td>9</td>
 <td>9.5</td>
<td>10</td>
<td>10.5</td>
<td>11</td>
<td>12</td>
<td>13</td>
<td>14</td>
 </tr>
 <tr class="alt">
 <th class="country">Italien/Europa</th>
 <td>39</td>
 <td>40.5</td>
 <td>41</td>
 <td>42</td>
 <td>42.5</td>
 <td>43</td>
<td>44</td>
<td>44.5</td>
<td>45</td>
<td>46</td>
<td>47</td>
<td>48</td>
<td>49.5</td>
 
 </tbody>
 </table>

 
 HINWEIS: Wenn nicht anders angegeben, beziehen sich die Größen normalerweise auf UK-Größen
</div>

##Guia de Tallas

Esta es una guía de conversión de tama��o aproximado. Las conversiones pueden variar de una marca a otra. Para más información o consejos, por favor visite nuestras preguntas frecuentes.

 Si tiene alguna duda sobre el tamaño de los artículos, comuníquese con nosotros, ya que no podemos cubrir el costo de las devoluciones donde se solicitó el tamaño incorrecto.

 Guía de tallas de ropa de mujer.

 <table width="400" cellpadding="0" cellspacing="0">
 <tbody>
 <tr class="alt">
 <th class="country">US</th>
 <td>0</td>
 <td>2</td>
 <td>4</td>
 <td>6</td>
 <td>8</td>
 <td>10</td>
 <td>12</td>
<td>14</td>
<td>16</td>
 </tr>
 <tr>
 <th class="country">GB</th>
 <td>4</td>
 <td>6</td>
 <td>8</td>
 <td>10</td>
 <td>12</td>
 <td>14</td>
<td>16</td>
<td>18</td>
<td>20</td>
 </tr>
 <tr class="alt">
 <th class="country">EU</th>
 <td>32</td>
 <td>34</td>
 <td>36</td>
 <td>38</td>
 <td>40</td>
 <td>42</td>
<td>44</td>
<td>46</td>
<td>48</td>
 </tr>
 <tr class="alt">
 <th class="country">AUS</th>
 <td>4</td>
 <td>6</td>
 <td>8</td>
 <td>10</td>
 <td>12</td>
 <td>14</td>
<td>16</td>
<td>18</td>
<td>20</td>
 </tbody>
 </table>

 Guía de tallas de zapatos para mujer
 <table width="400" cellspacing="0" cellpadding="0">
 <tbody>
 <tr class="alt">
 <th class="country">US</th>
 <td>5</td>
 <td>5.5</td>
 <td>6</td>
 <td>6.5</td>
 <td>7</td>
 <td>7.5</td>
 <td>8</td>
 <td>8.5</td> 
<td>9</td>
<td>9.5</td>
<td>10</td>
 </tr>
 <tr>
 <th class="country">GB</th>
 <td>3</td>
 <td>3.5</td>
 <td>4</td>
 <td>4.5</td>
 <td>5</td>
 <td>5.5</td>
 <td>6</td>
 <td>6.5</td>
<td>7</td>
<td>7.5</td>
<td>8</td>
 </tr>
 <tr class="alt">
 <th class="country">Italia/Europa</th>
 <td>36</td>
 <td>36.5</td>
 <td>37</td>
 <td>37.5</td>
 <td>38</td>
 <td>38.5</td>
 <td>39</td>
 <td>39.5</td>
<td>40</td>
<td>40.5</td>
<td>41</td>
 </tr>
 <tr class="alt">
 <th class="country">AUS</th>
 <td>5</td>
 <td>5.5</td>
 <td>6</td>
 <td>6.5</td>
 <td>7</td>
 <td>7.5</td>
 <td>8</td>
 <td>8.5</td> 
<td>9</td>
<td>9.5</td>
<td>10</td>
 </tbody>
 </table>

 Tabla de tallas de zapatos para hombre
 <table width="400" cellspacing="0" cellpadding="0">
 <tbody>
 <tr class="alt">
 <th class="country">US</th>
 <td>7</td>
 <td>8</td>
 <td>8.5</td>
 <td>9</td>
 <td>9.5</td>
 <td>10</td>
 <td>10.5</td> 
<td>11</td>
<td>11.5</td>
<td>12</td>
<td>13</td>
<td>14</td>
<td>15</td>
 </tr>
 <tr>
 <th class="country">GB</th>
 <td>6</td>
 <td>7</td>
 <td>7.5</td>
 <td>8</td>
 <td>8.5</td>
 <td>9</td>
 <td>9.5</td>
<td>10</td>
<td>10.5</td>
<td>11</td>
<td>12</td>
<td>13</td>
<td>14</td>
 </tr>
 <tr class="alt">
 <th class="country">Italia/Europa</th>
 <td>39</td>
 <td>40.5</td>
 <td>41</td>
 <td>42</td>
 <td>42.5</td>
 <td>43</td>
<td>44</td>
<td>44.5</td>
<td>45</td>
<td>46</td>
<td>47</td>
<td>48</td>
<td>49.5</td>
 
 </tbody>
 </table>

 
 NOTA: donde no se especifique, los tamaños generalmente están en tamaños del Reino Unido

</div>

##Guide des Tailles

Ceci est un guide de conversion de taille approximative. Les conversions peuvent varier d'une marque �� l'autre. Pour plus d'informations ou de conseils, veuillez consulter notre FAQ.

Si vous avez des doutes sur le dimensionnement des articles, veuillez nous contacter, nous ne pouvons pas couvrir les frais de retour si une taille incorrecte a été commandée. 

 Guide des tailles pour femmes 

 <table width="400" cellpadding="0" cellspacing="0">
 <tbody>
 <tr class="alt">
 <th class="country">US</th>
 <td>0</td>
 <td>2</td>
 <td>4</td>
 <td>6</td>
 <td>8</td>
 <td>10</td>
 <td>12</td>
<td>14</td>
<td>16</td>
 </tr>
 <tr>
 <th class="country">GB</th>
 <td>4</td>
 <td>6</td>
 <td>8</td>
 <td>10</td>
 <td>12</td>
 <td>14</td>
<td>16</td>
<td>18</td>
<td>20</td>
 </tr>
 <tr class="alt">
 <th class="country">EU</th>
 <td>32</td>
 <td>34</td>
 <td>36</td>
 <td>38</td>
 <td>40</td>
 <td>42</td>
<td>44</td>
<td>46</td>
<td>48</td>
 </tr>
 <tr class="alt">
 <th class="country">AUS</th>
 <td>4</td>
 <td>6</td>
 <td>8</td>
 <td>10</td>
 <td>12</td>
 <td>14</td>
<td>16</td>
<td>18</td>
<td>20</td>
 </tbody>
 </table>

 Guide des tailles de chaussures pour femmes
 <table width="400" cellspacing="0" cellpadding="0">
 <tbody>
 <tr class="alt">
 <th class="country">US</th>
 <td>5</td>
 <td>5.5</td>
 <td>6</td>
 <td>6.5</td>
 <td>7</td>
 <td>7.5</td>
 <td>8</td>
 <td>8.5</td> 
<td>9</td>
<td>9.5</td>
<td>10</td>
 </tr>
 <tr>
 <th class="country">GB</th>
 <td>3</td>
 <td>3.5</td>
 <td>4</td>
 <td>4.5</td>
 <td>5</td>
 <td>5.5</td>
 <td>6</td>
 <td>6.5</td>
<td>7</td>
<td>7.5</td>
<td>8</td>
 </tr>
 <tr class="alt">
 <th class="country">Italie/Europe</th>
 <td>36</td>
 <td>36.5</td>
 <td>37</td>
 <td>37.5</td>
 <td>38</td>
 <td>38.5</td>
 <td>39</td>
 <td>39.5</td>
<td>40</td>
<td>40.5</td>
<td>41</td>
 </tr>
 <tr class="alt">
 <th class="country">AUS</th>
 <td>5</td>
 <td>5.5</td>
 <td>6</td>
 <td>6.5</td>
 <td>7</td>
 <td>7.5</td>
 <td>8</td>
 <td>8.5</td> 
<td>9</td>
<td>9.5</td>
<td>10</td>
 </tbody>
 </table>

 Guide des tailles de chaussures pour hommes

 <table width="400" cellspacing="0" cellpadding="0">
 <tbody>
 <tr class="alt">
 <th class="country">US</th>
 <td>7</td>
 <td>8</td>
 <td>8.5</td>
 <td>9</td>
 <td>9.5</td>
 <td>10</td>
 <td>10.5</td> 
<td>11</td>
<td>11.5</td>
<td>12</td>
<td>13</td>
<td>14</td>
<td>15</td>
 </tr>
 <tr>
 <th class="country">GB</th>
 <td>6</td>
 <td>7</td>
 <td>7.5</td>
 <td>8</td>
 <td>8.5</td>
 <td>9</td>
 <td>9.5</td>
<td>10</td>
<td>10.5</td>
<td>11</td>
<td>12</td>
<td>13</td>
<td>14</td>
 </tr>
 <tr class="alt">
 <th class="country">Italie/Europe</th>
 <td>39</td>
 <td>40.5</td>
 <td>41</td>
 <td>42</td>
 <td>42.5</td>
 <td>43</td>
<td>44</td>
<td>44.5</td>
<td>45</td>
<td>46</td>
<td>47</td>
<td>48</td>
<td>49.5</td>
 
 </tbody>
 </table>

 
 REMARQUE: Les tailles non spécifiées sont gén��ralement au Royaume-Uni.
</div>

##Guida alle Taglie

 Questa è una guida alla conversione delle dimensioni approssimative. Le conversioni possono variare da marchio a marchio. Per ulteriori informazioni o consigli, si prega di visitare le nostre FAQ. 

 Se hai qualche incertezza sul dimensionamento degli articoli, ti preghiamo di metterti in contatto, in quanto non possiamo coprire i costi di restituzione in cui è stata ordinata la taglia sbagliata. 

 Guida alle taglie da donna

 <table width="400" cellpadding="0" cellspacing="0">
 <tbody>
 <tr class="alt">
 <th class="country">US</th>
 <td>0</td>
 <td>2</td>
 <td>4</td>
 <td>6</td>
 <td>8</td>
 <td>10</td>
 <td>12</td>
<td>14</td>
<td>16</td>
 </tr>
 <tr>
 <th class="country">UK</th>
 <td>4</td>
 <td>6</td>
 <td>8</td>
 <td>10</td>
 <td>12</td>
 <td>14</td>
<td>16</td>
<td>18</td>
<td>20</td>
 </tr>
 <tr class="alt">
 <th class="country">EU</th>
 <td>32</td>
 <td>34</td>
 <td>36</td>
 <td>38</td>
 <td>40</td>
 <td>42</td>
<td>44</td>
<td>46</td>
<td>48</td>
 </tr>
 <tr class="alt">
 <th class="country">AUS</th>
 <td>4</td>
 <td>6</td>
 <td>8</td>
 <td>10</td>
 <td>12</td>
 <td>14</td>
<td>16</td>
<td>18</td>
<td>20</td>
 </tbody>
 </table>

 Guida alle dimensioni delle scarpe da donna
 <table width="400" cellspacing="0" cellpadding="0">
 <tbody>
 <tr class="alt">
 <th class="country">US</th>
 <td>5</td>
 <td>5.5</td>
 <td>6</td>
 <td>6.5</td>
 <td>7</td>
 <td>7.5</td>
 <td>8</td>
 <td>8.5</td> 
<td>9</td>
<td>9.5</td>
<td>10</td>
 </tr>
 <tr>
 <th class="country">UK</th>
 <td>3</td>
 <td>3.5</td>
 <td>4</td>
 <td>4.5</td>
 <td>5</td>
 <td>5.5</td>
 <td>6</td>
 <td>6.5</td>
<td>7</td>
<td>7.5</td>
<td>8</td>
 </tr>
 <tr class="alt">
 <th class="country">Italia/Europa</th>
 <td>36</td>
 <td>36.5</td>
 <td>37</td>
 <td>37.5</td>
 <td>38</td>
 <td>38.5</td>
 <td>39</td>
 <td>39.5</td>
<td>40</td>
<td>40.5</td>
<td>41</td>
 </tr>
 <tr class="alt">
 <th class="country">AUS</th>
 <td>5</td>
 <td>5.5</td>
 <td>6</td>
 <td>6.5</td>
 <td>7</td>
 <td>7.5</td>
 <td>8</td>
 <td>8.5</td> 
<td>9</td>
<td>9.5</td>
<td>10</td>
 </tbody>
 </table>

 Guida alle dimensioni delle scarpe da uomo
 <table width="400" cellspacing="0" cellpadding="0">
 <tbody>
 <tr class="alt">
 <th class="country">US</th>
 <td>7</td>
 <td>8</td>
 <td>8.5</td>
 <td>9</td>
 <td>9.5</td>
 <td>10</td>
 <td>10.5</td> 
<td>11</td>
<td>11.5</td>
<td>12</td>
<td>13</td>
<td>14</td>
<td>15</td>
 </tr>
 <tr>
 <th class="country">UK</th>
 <td>6</td>
 <td>7</td>
 <td>7.5</td>
 <td>8</td>
 <td>8.5</td>
 <td>9</td>
 <td>9.5</td>
<td>10</td>
<td>10.5</td>
<td>11</td>
<td>12</td>
<td>13</td>
<td>14</td>
 </tr>
 <tr class="alt">
 <th class="country">Italia/Europa</th>
 <td>39</td>
 <td>40.5</td>
 <td>41</td>
 <td>42</td>
 <td>42.5</td>
 <td>43</td>
<td>44</td>
<td>44.5</td>
<td>45</td>
<td>46</td>
<td>47</td>
<td>48</td>
<td>49.5</td>
 
 </tbody>
 </table>

 
 NOTA: dove non specificato, le taglie sono solitamente in taglie UK
</div>

Size Guide

## Order queries

**My product has arrived damaged, what can I do?**

We’re very sorry to hear that your fantastic Trouva find has arrived in less-than-perfect condition. Please [contact our Support team](https://support.trouva.com/hc/en-us/requests/new) and they will organise a replacement for you. We need to provide photos of both the damage and the packaging in order to resolve this with the boutique so please provide them when getting in touch.

**My product is faulty, what should I do?**

We’re very sorry to hear this, we want you to enjoy your Trouva purchase. Our Support team will contact the boutique and handle this on your behalf. Please [contact our Support team](https://support.trouva.com/hc/en-us/requests/new)  and provide photos of the product fault so that we have everything we need to get this resolved ASAP.

**There is a product missing from my delivery, what should I do?**

Our products all dispatch directly from the boutiques you have purchased from. Therefore if you have ordered from multiple boutiques the order will arrive in multiple packages. However, if you find that there is an product missing from a package please [contact our Support team](https://support.trouva.com/hc/en-us/requests/new)  so that they can assist you.

**I have received the wrong product in my delivery**

We’re very sorry to hear this has happened. Our Support team will liaise with the boutique to arrange delivery of the correct product and return of the incorrect one. Please [contact our Support team](https://support.trouva.com/hc/en-us/requests/new), using your order number and let us know so we can get this sorted and you don’t have to wait for your Trouva finds any longer!

**I have only received part of my order in my delivery**

Trouva is a Community of the best independent boutiques allowing you to shop their unique products from the comfort of your home. Your order is sent directly to the boutique who will prepare and send your products to you. Therefore your delivery will come split across multiple packages if you have ordered across multiple boutiques. You can see the delivery status of each of your products through your [Account](/me/orders). However if it has been more than 10 days since you placed your order please contact our Support team who will be happy to look into this for you.

**What happens if I'm not in when my order arrives?**

This will vary depending on the courier service that is delivering your package. The courier may make a number of delivery attempts before leaving a card for you to rearrange delivery, or instructions to pick up the parcel from a local Access Point. Please use the tracking link and code supplied in your tracking email (or accessible from your [Account](/me/orders)) to keep track of where your package is. 

Some of our delivery partners, eg. UPS and DHL, allow you the flexibility to manage your delivery. Please follow the links in their tracking emails to make any required changes to delivery arrangements.

**Need more information? Visit our [Customer HelpCenter](https://support.trouva.com/hc/en-us)**

## Bestellanfragen

**Mein Produkt ist beschädigt angekommen. Was kann ich tun?**

Es tut uns sehr leid zu hören, dass Ihr fantastischer Trouva-Fund in einem nicht einwandfreien Zustand eingetroffen ist. Bitte [wenden Sie sich an unser Support-Team](https://support.trouva.com/hc/en-us/requests/new) und sie werden einen Ersatz für Sie organisieren. Wir müssen Fotos des Schadens und der Verpackung zur Verfügung stellen, um dies mit der Boutique zu beheben. Bitte geben Sie diese bei der Kontaktaufnahme an.

**Mein Produkt ist fehlerhaft. Was soll ich tun?**

Es tut uns sehr leid, das zu hören. Wir möchten, dass Sie Ihren Trouva-Einkauf genießen. Unser Support-Team wird sich mit der Boutique in Verbindung setzen und dies in Ihrem Namen erledigen. Bitte [wenden Sie sich an unser Support-Team](https://support.trouva.com/hc/en-us/requests/new) und stellen Sie Fotos des Produktfehlers zur Verfügung, damit wir alles haben, was wir benötigen, um diesen Fehler so schnell wie möglich zu beheben.

**In meiner Lieferung fehlt ein Produkt. Was soll ich tun?**

Unsere Produkte werden alle direkt in den Boutiquen versandt, in denen Sie gekauft haben. Wenn Sie also in mehreren Boutiquen bestellt haben, wird die Bestellung in mehreren Paketen geliefert. Wenn Sie jedoch feststellen, dass ein Produkt in einem Paket fehlt, wenden Sie sich an unser Support-Team (https://support.trouva.com/hc/en-us/requests/new), damit diese Ihnen weiterhelfen können.

**Ich habe in meiner Lieferung das falsche Produkt erhalten.**

Es tut uns sehr leid, dass dies geschehen ist. Unser Support-Team wird sich mit der Boutique in Verbindung setzen, um die Lieferung des richtigen Produkts und die Rücksendung des falschen Produkts zu arrangieren. Bitte [wenden Sie sich an unser Support-Team](https://support.trouva.com/hc/en-us/requests/new), geben Sie Ihre Bestellnummer an und teilen Sie uns dies mit, damit wir dies sortieren können und Sie es nicht müssen Warten Sie, bis Ihr Trouva mehr gefunden hat!

**Ich habe in meiner Lieferung nur einen Teil meiner Bestellung erhalten.**

Trouva ist eine Gemeinschaft der besten unabhängigen Boutiquen, in denen Sie ihre einzigartigen Produkte bequem von zu Hause aus einkaufen können. Ihre Bestellung wird direkt an die Boutique gesendet, die Ihre Produkte vorbereitet und an Sie sendet. Daher wird Ihre Lieferung auf mehrere Pakete aufgeteilt, wenn Sie mehrere Boutiquen bestellt haben. Sie können den Lieferstatus jedes Ihrer Produkte über Ihr [Konto](/me/orders) einsehen. Wenn es jedoch mehr als 10 Tage her ist, dass Sie Ihre Bestellung aufgegeben haben, wenden Sie sich bitte an unser Support-Team, das dies gerne für Sie prüft.

**Was passiert, wenn ich bei Eingang meiner Bestellung nicht dabei bin?**

Dies hängt vom Kurierdienst ab, der Ihr Paket ausliefert. Der Kurier kann eine Reihe von Zustellversuchen durchführen, bevor Sie eine Karte zur Neuordnung der Zustellung zurücklassen, oder Anweisungen zur Abholung des Pakets von einem lokalen Access Point. Verwenden Sie den Tracking-Link und den Code in Ihrer Tracking-E-Mail (oder über Ihr [Konto](/me/orders)), um zu verfolgen, wo sich Ihr Paket befindet.

Einige unserer Lieferpartner, z. Mit UPS und DHL haben Sie die Flexibilität, Ihre Lieferung zu verwalten. Bitte folgen Sie den Links in den Tracking-E-Mails, um die erforderlichen Änderungen an den Versandmodalitäten vorzunehmen.

**Benötigen Sie weitere Informationen? Besuchen Sie unser [HelpCenter] (https://trouvade.zendesk.com/hc/en-us/sections/360004226077-Bestellung)**.

## Preguntas de pedido

**Mi producto ha llegado dañado, ¿qué puedo hacer?**

Lamentamos mucho que su fantástico hallazgo de Trouva haya llegado en un estado menos que perfecto. Por favor [contacte a nuestro equipo de soporte](https://support.trouva.com/hc/en-us/requests/new) y ellos organizarán un reemplazo para usted. Necesitamos proporcionar fotos tanto del daño como del empaque para resolver esto con la tienda, así que por favor proporcionelas al ponerse en contacto.

**Mi producto es defectuoso, ����qué debo hacer?**

Sentimos mucho escuchar esto, queremos que disfrute de su compra de Trouva. Nuestro equipo de soporte se pondrá en contacto con la tienda y se encargar�������� de esto en su nombre. [Póngase en contacto con nuestro equipo de soporte](https://support.trouva.com/hc/en-us/requests/new) y proporcione fotos del error del producto para que tengamos todo lo que necesitamos para solucionarlo lo antes posible.

**Falta un producto en mi envío, ¿qué debo hacer?**

Nuestros productos se envían directamente desde las boutiques que ha comprado. Por lo tanto, si ha pedido desde varias boutiques, el pedido llegará en varios paquetes. Sin embargo, si descubre que falta algún producto en un paquete, [contacte a nuestro equipo de soporte] (https://support.trouva.com/hc/en-us/requests/new) para que puedan asistirlo.

**He recibido el producto incorrecto en mi entrega**

Lamentamos mucho que esto haya sucedido. Nuestro equipo de soporte se pondrá en contacto con la boutique para organizar la entrega del producto correcto y la devoluci��n del producto incorrecto. Por favor [contacte a nuestro equipo de soporte](https://support.trouva.com/hc/en-us/requests/new), use su número de pedido y háganoslo saber para que podamos resolverlo y no tenga que hacerlo. ¡Espera a que tu Trouva encuentre más!

**Solo he recibido parte de mi pedido en mi entrega**

Trouva es una comunidad de las mejores boutiques independientes que le permite comprar sus productos ��nicos desde la comodidad de su hogar. Su pedido se envía directamente a la tienda que le preparará y le enviará sus productos. Por lo tanto, su entrega se dividirá en varios paquetes si ha realizado pedidos en varias boutiques. Puede ver el estado de entrega de cada uno de sus productos a través de su [Cuenta](/me/orders). Sin embargo, si han pasado más de 10 días desde que realizó su pedido, comuníquese con nuestro equipo de soporte, que estará encantado de analizarlo por usted.

**¿Qué sucede si no estoy cuando llegue mi pedido?**

Esto variará dependiendo del servicio de mensajería que está entregando su paquete. El servicio de mensajería puede realizar varios intentos de entrega antes de dejar una tarjeta para que usted pueda reorganizar la entrega, o instrucciones para recoger el paquete en un punto de acceso local. Utilice el enlace de seguimiento y el código suministrado en su correo electr��nico de seguimiento (o accesible desde su [Cuenta](/me/orders)) para mantener un registro de dónde se encuentra su paquete.

Algunos de nuestros socios de entrega, por ejemplo. UPS y DHL, le permiten la flexibilidad para gestionar su entrega. Siga los enlaces en sus correos electrónicos de seguimiento para realizar los cambios necesarios en los arreglos de entrega.

**¿Necesita más información? Visite nuestro [Centro de asistencia] (https://support.trouva.com/hc/en-us)****.

## Commandes

**Mon produit est arrivé endommagé. Que puis-je faire?**

Nous sommes vraiment désolés d'apprendre que votre fantastique trouvaille à Trouva est arrivée dans un état moins que parfait. Veuillez [contacter notre équipe de support] (https://support.trouva.com/hc/en-us/requests/new) et ils organiseront un remplacement pour vous. Nous devons fournir des photos des dommages et de l'emballage afin de résoudre le problème avec la boutique. Veuillez les fournir lorsque vous contactez.

**Mon produit est défectueux, que dois-je faire?**

Nous sommes vraiment désolés d'entendre cela. Nous souhaitons que vous profitiez de votre achat à Trouva. Notre équipe de support contactera la boutique et s'occupera de cela en votre nom. Veuillez [contacter notre équipe de support] (https://support.trouva.com/hc/en-us/requests/new) et fournir des photos de la panne du produit afin que nous puissions avoir tout ce dont nous avons besoin pour résoudre ce problème le plus rapidement possible.

**Il manque un produit dans ma livraison, que dois-je faire?**

Nos produits sont tous expédiés directement depuis les boutiques où vous avez acheté. Par conséquent, si vous avez commandé auprès de plusieurs boutiques, la commande arrivera en plusieurs colis. Toutefois, si vous constatez qu'un produit manque dans un package, veuillez [contacter notre équipe d'assistance] (https://support.trouva.com/hc/en-us/requests/new) afin qu'elle puisse vous aider.

**J'ai reçu le mauvais produit lors de ma livraison**

Nous sommes vraiment désolés d'apprendre que cela est arrivé. Notre équipe d'assistance assurera la liaison avec la boutique pour organiser la livraison du bon produit et le retour du mauvais. Veuillez [contacter notre équipe de support] (https://support.trouva.com/hc/en-us/requests/new), en utilisant votre numéro de commande et indiquez-le-nous afin que nous puissions résoudre ce problème et que vous n'ayez pas à le faire. attendez que votre Trouve trouve plus longtemps!

**Je n'ai reçu qu'une partie de ma commande lors de ma livraison**

Trouva est une communauté des meilleures boutiques indépendantes vous permettant de magasiner leurs produits uniques dans le confort de votre maison. Votre commande est envoyée directement à la boutique qui préparera et vous enverra vos produits. Par conséquent, votre livraison sera répartie sur plusieurs colis si vous avez commandé dans plusieurs boutiques. Vous pouvez voir le statut de livraison de chacun de vos produits via votre [Compte] (/me/orders). Toutefois, si cela fait plus de 10 jours que vous avez passé votre commande, veuillez contacter notre équipe d'assistance qui se fera un plaisir de rechercher cette solution pour vous.

**Que se passe-t-il si je ne suis pas au moment où ma commande arrive?**

Cela varie en fonction du service de messagerie qui livre votre colis. Le service de messagerie peut effectuer plusieurs tentatives de livraison avant de laisser une carte pour vous permettre de réorganiser la livraison, ou des instructions pour récupérer le colis à partir d'un point d'accès local. Veuillez utiliser le lien de suivi et le code fournis dans votre e-mail de suivi (ou accessibles à partir de votre [Compte] (/me/orders)) pour savoir où se trouve votre colis.

Certains de nos partenaires de livraison, par exemple. UPS et DHL, vous permettent la flexibilité de gérer votre livraison. Veuillez suivre les liens figurant dans leurs courriels de suivi pour apporter les modifications nécessaires aux arrangements de livraison.

**Besoin de plus d'informations? Visitez notre [Centre d'aide] (https://support.trouva.com/hc/en-us)**.

## Richieste d'ordine

**Il mio prodotto è arrivato danneggiato, cosa posso fare?**

Ci dispiace molto sapere che la tua fantastica scoperta di Trouva è arrivata in condizioni non perfette. Per favore [contatta il nostro team di supporto](https://support.trouva.com/hc/en-us/requests/new) e organizzeranno un sostituto per te. Abbiamo bisogno di fornire foto sia del danno che della confezione per risolvere questo problema con la boutique, quindi ti preghiamo di fornirle quando entri in contatto.

**Il mio prodotto è difettoso, cosa dovrei fare?**

Siamo spiacenti di sentire questo, vogliamo che tu goda il tuo acquisto di Trouva. Il nostro team di supporto contatterà la boutique e la gestirà per tuo conto. Si prega di [contattare il nostro team di supporto](https://support.trouva.com/hc/en-us/requests/new) e fornire le foto del guasto del prodotto in modo da disporre di tutto ciò che è necessario per risolvere il problema il più presto possibile.

**Manca un prodotto dalla mia consegna, cosa devo fare?**

I nostri prodotti sono tutti spediti direttamente dalle boutique da cui hai acquistato. Pertanto se hai ordinato da più boutique l'ordine arriverà in più pacchi. Tuttavia, se trovi che c'è un prodotto mancante in un pacchetto, per favore [contatta il nostro team di supporto] (https://support.trouva.com/hc/en-us/requests/new) in modo che possano aiutarti.

**Ho ricevuto il prodotto sbagliato nella mia consegna**

Ci dispiace molto sapere che questo è successo. Il nostro team di supporto si metterà in contatto con la boutique per organizzare la consegna del prodotto corretto e il reso di quello errato. Per favore [contatta il nostro team di supporto](https://support.trouva.com/hc/en-us/requests/new), usando il tuo numero d'ordine e facci sapere in modo che possiamo ottenere questo ordinato e non devi aspetta che il tuo Trouva trovi ancora!

**Ho ricevuto solo una parte del mio ordine nella mia consegna**

Trouva è una community delle migliori boutique indipendenti che ti permettono di acquistare i loro prodotti unici comodamente da casa tua. Il tuo ordine viene inviato direttamente alla boutique che preparerà e invierà i tuoi prodotti a te. Pertanto, la consegna verrà divisa in più pacchetti se l'ordine è stato effettuato su più boutique. Puoi vedere lo stato di consegna di ciascuno dei tuoi prodotti attraverso il tuo [Conto](/me/orders). Tuttavia, se sono trascorsi più di 10 giorni da quando hai effettuato l'ordine, ti preghiamo di contattare il nostro team di supporto che sarà felice di esaminarlo per te.

**Cosa succede se non mi interesso quando arriva il mio ordine?**

Questo può variare in base al servizio di corriere che consegna il pacco. Il corriere può effettuare diversi tentativi di consegna prima di lasciare una carta per il ritiro della consegna o le istruzioni per ritirare il pacco da un punto di accesso locale. Utilizza il link di tracciamento e il codice fornito nell'e-mail di tracciamento (o accessibile dal tuo [Conto](/me/orders)) per tenere traccia di dove si trova il tuo pacco.

Alcuni dei nostri partner di consegna, ad es. UPS e DHL, ti permettono la flessibilità di gestire la consegna. Si prega di seguire i collegamenti nelle loro e-mail di tracciamento per apportare eventuali modifiche richieste alle modalità di consegna.

**Hai bisogno di più informazioni? Visita il nostro [Centro assistenza] (https://support.trouva.com/hc/en-us)**.

Order Queries

Returns 
-----
**What is your returns policy?**

We hope that you love your purchase, but understand that sometimes things just aren't quite right. Our boutiques’ returns policy means you have 14 days from receipt of the product to let us know you want to return an item, and a further 14 days to return the product directly to the boutique for a refund, subject to the exclusions outlined below.

**Extended Christmas Returns Window**

Orders placed between 6th November and 20th December will be eligible to request a return up to 7th January. Items must be returned to the boutique within 14 days of the return request.

**What products can't I return to the boutique?**

The below are non-cancellable and non-refundable:

- Perishable products such as food, drinks, plants, perfumes and toiletries
- Personal products sold with a hygiene seal where that seal has been broken e.g. earrings, underwear and swimwear
- Personalised products and products made to order
- Any product that has been used, returned without original packaging or tags or is returned in an unsaleable condition. Faulty items must be returned in their original packaging. 
- Please do NOT return any COVID-related items such as masks to boutiques as this poses a public health risk.

**I would like to return my product to the boutique, what do I need to do?**

To return your product/s, please follow these simple steps:

1. Log into your [account](https://www.trouva.com/me/orders) and select the order to return OR if you do not have an account, access your order directly by entering your email and order number [here](https://www.trouva.com/order-review).
2. Select the product/s you wish to return by clicking the “Return Product” button next to each product in your order. Please note, your request to return a product must be submitted within 14 days of receiving your order. 
3. Fill in the “Request a return” form, selecting your reason for returning the product, adding any additional relevant information before clicking the submit button. 
4. Send your product back to the boutique at the address details we give you, within 14 days of notifying us of your intention to return. We recommend you send your product by recorded delivery and retain proof of postage just in case anything goes missing. Sadly we're unable to take liability for items lost or damaged in transit.
5. Ensure returned products are sent and received in their original packaging and in a re-sellable condition.
6. For customers returning goods from the UK to the EU via Royal Mail, please ensure that the accurate value is added to the customs form and the items are marked as **RETURNED GOODS-NO COMMERCIAL VALUE**.
7. For customers returning goods from outside of the EU and/or needing to produce a customs declaration, **goods MUST be marked as "Returned goods" with ZERO commercial value**. Failure to do so, or to declare any value on the shipment may result in import duty and/or taxes being applied to the returned goods which will be deducted from any refunds payable or recharged to your payment method

On receipt of the returned product, the boutique will let us know to refund your payment to your original payment method. You should receive your refund within 3-5 working days of the boutique notifying us. We will contact you if there is an issue with your return.

**Can I return a product for an exchange instead of a refund?**

If you wish to exchange a product, please return your item by following the standard returns procedure and place a new order for your replacement item through Trouva.com

**Have you received my returns?**

As soon as your returned products have been received by the Boutique, we will be notified of the return. We will then contact you by email to let you know that your return has been received and your refund has been processed. Please allow 3-5 working days for the refund to be processed by your payment provider.

If you would like to know exactly when your return is received by the boutique we would advise sending your returns by a tracked service.

**Return Shipping Refunds**

If your product is damaged, faulty, or you have received an incorrect product, Trouva will refund the cost of return shipping if you are asked to return it back to the boutique. However, this must be reported using our Returns form and the Support team will assist from there. Faulty items must be returned in their original packaging.

If you are returning a product for any other reason (e.g. it is different to expected or doesn't fit), we are unable to cover the cost of return

**Delivery Cost Refunds**

The process to receive a refund for your initial shipping charge will differ depending on whether you were charged for shipping for your whole order or on a per boutique basis. This will depend on where your order was shipped from. 

For a single order shipping fee, we can issue you a delivery refund if you return all the products on your order within our returns period. If you were charged for shipping on a per boutique basis, we can issue you a delivery refund if you return all the products from the boutique within our returns period. 

Please note: the refund of delivery costs only applies to customers within the EEA. We are unable to refund shipping charges for customers outside the EEA.

**When will my refund come through?**

Our Support team will always get in touch when a refund is due or has been requested. Once we have confirmed the refund has been processed please allow 3-5 working days for the funds to be received back into your payment account.

**I have further questions on your Returns policy**

If you have any questions on our Returns policy which have not been answered above, please visit our [Customer Help Centre](https://support.trouva.com/hc/en-us).

Rückgabe & Erstattung
-----
**Wie lautet Ihr Rückgaberecht?**

Wir hoffen, dass Sie Ihren Einkauf lieben, aber verstehen, dass die Dinge manchmal einfach nicht ganz richtig sind. Gemäß unserer Rückgaberichtlinie für Boutiquen haben Sie ab Erhalt des Produkts 14 Tage Zeit, um uns mitzuteilen, dass Sie einen Artikel zurückgeben möchten, und weitere 14 Tage, um den Artikel vorbehaltlich der unten aufgef��hrten Ausschlüsse gegen Rückerstattung direkt an die Boutique zurückzusenden.

**Welche Produkte kann ich nicht in die Boutique zur���ckgeben?**

Die folgenden Punkte k��nnen nicht storniert und nicht erstattet werden:

- Verderbliche Produkte wie Lebensmittel, Pflanzen, Parfums und Hygieneartikel
- Persönliche Produkte, die mit einem Hygienesiegel verkauft werden, wenn dieses Siegel zerbrochen wurde, z. Ohrringe, Unterwäsche und Badebekleidung
- Personalisierte Produkte und Produkte auf Bestellung
- Jedes Produkt, das gebraucht, ohne Originalverpackung oder in einem unverkäuflichen Zustand zurückgegeben wurde. Fehlerhafte Artikel müssen in der Originalverpackung zurückgesandt werden.

**Ich möchte mein Produkt an die Boutique zurückgeben. Was muss ich tun?**

Befolgen Sie diese einfachen Schritte, um Ihre Produkte zurückzugeben:

1. Melden Sie sich in Ihrem [Konto](https://www.trouva.com/me/orders) an und w��������hlen Sie die Bestellung aus, die Sie zurücksenden möchten. ODER [greifen Sie direkt auf Ihre Bestellung zu](https://www.trouva.com/order-review), indem Sie Ihre E-Mail-Adresse und Bestellnummer eingeben.
2. Wählen Sie die Produkte aus, die Sie zurücksenden möchten, indem Sie auf die Schaltfläche „Produkt zurücksenden“ neben jedem Produkt in Ihrer Bestellung klicken. Bitte beachten Sie, dass Ihre Anfrage zur Rücksendung eines Produkts innerhalb von 14 Tagen nach Eingang Ihrer Bestellung eingereicht werden muss.
3. Füllen Sie das Formular „Rückgabe anfordern“ aus, und wählen Sie den Grund für die Rücksendung des Produkts aus. Fügen Sie alle weiteren relevanten Informationen hinzu, bevor Sie auf die Schaltfläche „Senden“ klicken.
4. Senden Sie Ihr Produkt innerhalb von 14 Tagen nach Benachrichtigung über Ihre Rückkehrabsicht unter den von uns angegebenen Adressdaten an die Boutique zurück. Wir empfehlen Ihnen, Ihr Produkt per Einschreiben zu versenden und den Versandnachweis aufzubewahren, falls etwas fehlen sollte.
5. Stellen Sie sicher, dass die zurückgegebenen Produkte in der Originalverpackung und in einem wiederverkaufbaren Zustand gesendet und empfangen werden.
6. Für Kunden, die Waren von au��erhalb der EU zurücksenden und / oder eine Zollanmeldung vorlegen müssen, **Waren MÜSSEN als "zurückgegebene Waren" mit NULL Handelswert gekennzeichnet werden.** Wenn Sie dies nicht tun oder keinen Wert für die Sendung angeben, werden möglicherweise Einfuhrzölle und / oder Steuern auf die zurückgegebenen Waren erhoben, die von den Rückerstattungen abgezogen werden, die auf Ihre Zahlungsmethode zu zahlen oder zu erstatten sind

Nach Erhalt der Rücksendung teilt uns die Boutique mit, dass Ihre Zahlung auf die ursprüngliche Zahlungsmethode zurückerstattet wird. Sie sollten Ihre Rückerstattung innerhalb von 3-5 Werktagen nach Benachrichtigung durch die Boutique erhalten. Wir werden uns mit Ihnen in Verbindung setzen, wenn bei Ihrer Rücksendung ein Problem auftritt.

**Kann ich ein Produkt für einen Umtausch anstelle einer Rückerstattung zurückgeben?**

Wenn Sie ein Produkt umtauschen möchten, senden Sie es bitte gemäß dem Standard-Rücksendeverfahren zurück und geben Sie eine neue Bestellung für Ihr Ersatzprodukt über Trouva.com auf

**Haben Sie meine Rücksendung erhalten?**

Sobald Ihre zurückgegebenen Produkte bei der Boutique eingegangen sind, werden wir über die Rücksendung informiert. Wir werden Sie dann per E-Mail kontaktieren, um Ihnen mitzuteilen, dass Ihre Rücksendung eingegangen ist und Ihre Rückerstattung bearbeitet wurde. Bitte erlauben Sie 3-5 Werktage, damit die Rückerstattung von Ihrem Zahlungsanbieter bearbeitet werden kann.

Wenn Sie genau wissen möchten, wann Ihre Rücksendung bei der Boutique eingeht, empfehlen wir Ihnen, Ihre Rücksendung über einen nachverfolgbaren Dienst zu versenden.

**Rückversanderstattungen:**

Wenn Ihr Produkt besch��digt oder fehlerhaft ist oder Sie ein falsches Produkt erhalten haben, erstattet Trouva die Kosten für die Rücksendung, wenn Sie aufgefordert werden, es an die Boutique zurückzusenden. Dies muss jedoch mithilfe unseres Rücksendeformulars gemeldet werden, und das Support-Team wird Ihnen von dort aus weiterhelfen. Fehlerhafte Artikel müssen in der Originalverpackung zurückgesandt werden.

Wenn Sie ein Produkt aus einem anderen Grund zurücksenden (z. B. weil es anders ist als erwartet oder nicht passt), können wir die Kosten für die Rücksendung nicht decken

**Erstattungen der Versandkosten:**

Der Vorgang, um eine Rückerstattung für Ihre anfängliche Versandgebühr zu erhalten, hängt davon ab, ob Ihnen der Versand für Ihre gesamte Bestellung oder pro Boutique in Rechnung gestellt wurde. Dies hängt davon ab, woher Ihre Bestellung stammt.

Gegen eine Versandkostenpauschale können wir Ihnen die Versandkosten erstatten, wenn Sie alle Produkte auf Ihrer Bestellung innerhalb unserer Rückgabefrist zurücksenden. Wenn Ihnen der Versand pro Boutique in Rechnung gestellt wurde, können wir Ihnen die Versandkosten erstatten, wenn Sie alle Produkte der Boutique innerhalb unserer Rückgabefrist zurücksenden.

Bitte beachten Sie: Die Rückerstattung der Versandkosten gilt nur für Kunden innerhalb des EWR. Für Kunden außerhalb des EWR können wir keine Versandkosten erstatten.

**Wann kommt meine Rückerstattung durch?**

Unser Support-Team wird sich immer dann mit Ihnen in Verbindung setzen, wenn eine Rückerstattung fällig ist oder beantragt wurde. Nachdem wir die Rückerstattung bestätigt haben, gewähren Sie bitte 3-5 Werktage, damit das Geld auf Ihr Zahlungskonto zurücküberwiesen werden kann.

**Ich habe weitere Fragen zu Ihrem R��ckgaberecht.**

Wenn Sie Fragen zu unseren Rückgabebedingungen haben, die oben nicht beantwortet wurden, besuchen Sie bitte unser [HelpCentre](https://support.trouva.com/hc/en-us).

Devoluciones y reembolsos
-----
**¿Cuál es su política de devoluciones?**

Esperamos que ames tu compra, pero entendemos que a veces las cosas simplemente no están del todo bien. La política de devoluciones de nuestras boutiques significa que tiene 14 días desde la recepción del producto para informarnos que desea devolver un art��culo, y otros 14 días para devolver el producto directamente a la tienda para obtener un reembolso, sujeto a las exclusiones que se detallan a continuación.

**¿Qué productos no puedo devolver a la boutique?**

Los siguientes son no cancelables y no reembolsables:

- Productos perecederos como alimentos, plantas, perfumes y artículos de tocador.
- Los productos personales se venden con un sello de higiene donde se ha roto ese sello, por ejemplo. pendientes, ropa interior y trajes de baño
- Productos personalizados y productos a pedido.
- Cualquier producto que se haya utilizado, devuelto sin el embalaje original o que se haya devuelto en condiciones no vendibles. Los artículos defectuosos deben ser devueltos en su embalaje original.

**Me gustaría devolver mi producto a la boutique, ¿qué debo hacer?**

Para devolver sus productos, siga estos sencillos pasos:

1. Inicie sesión en su [cuenta] (https://www.trouva.com/me/orders) y seleccione el pedido para devolver O, si no tiene una cuenta, acceda a su pedido directamente ingresando su correo electrónico y número de pedido [aquí] (https://www.trouva.com/order-review).
2. Seleccione el / los producto / s que desea devolver haciendo clic en el botón "Devolver producto" junto a cada producto en su pedido. Tenga en cuenta que su solicitud para devolver un producto debe enviarse dentro de los 14 días posteriores a la recepción de su pedido.
3. Rellene el formulario "Solicitar una devolución", seleccione el motivo para devolver el producto y agregue cualquier información relevante adicional antes de hacer clic en el botón Enviar.
4. Envíe su producto de vuelta a la tienda a la dirección que le proporcionamos, dentro de los 14 días posteriores a la notificación de su intención de devolución. Le recomendamos que envíe su producto por entrega registrada y conserve el comprobante de envío en caso de que falte algo.
5. Asegúrese de que los productos devueltos se envíen y reciban en su empaque original y en una condición re-vendible.
6. Para clientes que devuelven productos fuera de la UE y / o que necesitan presentar una declaraci��n de aduana, **Las mercancías DEBEN estar marcadas como "mercancías devueltas" con valor comercial CERO**. Si no lo hace o no declara ningún valor en el envío, se pueden aplicar derechos de importación y / o impuestos a las mercancías devueltas, que se deducirón de los reembolsos pagaderos o recargados a su método de pago.

Al recibir el producto devuelto, la boutique nos lo har�� saber para reembolsar su pago a su método de pago original. Debe recibir su reembolso en un plazo de 3 a 5 días hábiles después de que la boutique nos lo notifique. Nos pondremos en contacto con usted si hay un problema con su devolución.

**¿Puedo devolver un producto para un cambio en lugar de un reembolso?**

Si desea intercambiar un producto, devuelva su art��culo siguiendo el procedimiento de devolución estándar y realice un nuevo pedido para su artículo de reemplazo a través de Trouva.com

**¿Has recibido mis devoluciones?**

Tan pronto como la Boutique haya recibido sus productos devueltos, se nos notificará la devolución. Luego nos pondremos en contacto con usted por correo electrónico para informarle que su devolución ha sido recibida y su reembolso ha sido procesado. Por favor, espere de 3 a 5 días hábiles para que el reembolso sea procesado por su proveedor de pagos.

Si desea saber exactamente cuándo la tienda recibe su devolución, le recomendamos que la envíe por un servicio de seguimiento.

**Devolución de reembolsos de envío**

Si su producto está dañado, defectuoso o si recibió un producto incorrecto, Trouva le reembolsará el costo del envío de devolución si se le solicita que lo devuelva a la tienda. Sin embargo, esto debe informarse utilizando nuestro formulario de devoluciones y el equipo de soporte lo asistirá desde allí. Los artículos defectuosos deben ser devueltos en su embalaje original.

Si devuelve un producto por cualquier otro motivo (por ejemplo, es diferente al esperado o no se ajusta), no podemos cubrir el costo de devolución.

**Reembolsos de costos de entrega**

El proceso para recibir un reembolso por su cargo de envío inicial variará dependiendo de si se le cobró por el envío de todo su pedido o por boutique. Esto dependerá de dónde se envió su pedido.

Por una tarifa de envío de pedido único, podemos emitirle un reembolso de entrega si devuelve todos los productos en su pedido dentro de nuestro per��odo de devoluciones. Si se le cobró por envío en una base por boutique, podemos emitirle un reembolso de entrega si devuelve todos los productos de la boutique dentro de nuestro período de devolución.

Tenga en cuenta que el reembolso de los gastos de envío solo se aplica a los clientes dentro del EEE. No podemos reembolsar los gastos de envío para clientes fuera del EEE.

**¿Cuándo se realizará mi reembolso?**

Nuestro equipo de soporte siempre se pondrá en contacto cuando se deba un reembolso o se haya solicitado. Una vez que hayamos confirmado que el reembolso ha sido procesado, espere de 3 a 5 días hábiles para que los fondos se reciban nuevamente en su cuenta de pago.

**Tengo más preguntas sobre su política de devoluciones**

Si tiene alguna pregunta sobre nuestra política de devoluciones que no se haya respondido anteriormente, visite nuestro [Centro de ayuda](https://support.trouva.com/hc/en-us).

Retours et remboursements
-----
**Quelle est votre politique de retour?**

Nous espérons que vous aimez votre achat, mais comprenez que parfois les choses ne sont pas tout à fait correctes. La politique de retour de nos boutiques signifie que vous avez 14 jours à compter de la réception du produit pour nous faire savoir que vous souhaitez renvoyer un article, et 14 jours supplémentaires pour renvoyer le produit directement à la boutique pour un remboursement, sous réserve des exclusions décrites ci-dessous.

**Quels produits ne puis-je pas retourner en boutique?**

Les éléments ci-dessous sont non annulables et non remboursables:

- produits périssables tels que nourriture, plantes, parfums et produits de toilette
- Produits personnels vendus avec un sceau d'hygiène lorsque ce sceau a été brisé, par exemple. boucles d'oreilles, sous-vêtements et maillots de bain
- Produits personnalisés et produits sur commande
- Tout produit utilisé, retourné sans emballage d'origine ou renvoyé dans un état invendable. Les articles d��fectueux doivent être retournés dans leur emballage d'origine.

**Je souhaite retourner mon produit à la boutique. Que dois-je faire?**

Pour retourner votre / vos produit (s), veuillez suivre ces étapes simples:

1. Connectez-vous à votre [compte](https://www.trouva.com/me/orders) et sélectionnez la commande à renvoyer OU si vous n'avez pas de compte, accédez directement à votre commande en saisissant votre email et votre numéro de commande [ici] (https://www.trouva.com/order-review).
2. Sélectionnez le ou les produits que vous souhaitez retourner en cliquant sur le bouton «Retourner le produit» à côté de chaque produit de votre commande. Veuillez noter que votre demande de retour d'un produit doit être soumise dans les 14 jours suivant la réception de votre commande.
3. Remplissez le formulaire «Demander un retour», en sélectionnant le motif du renvoi du produit, en ajoutant toute information pertinente supplémentaire avant de cliquer sur le bouton d'envoi.
4. Renvoyez votre produit à la boutique à l'adresse que nous vous avons fournie, dans les 14 jours suivant notre notification. Nous vous recommandons d’envoyer votre produit par courrier recommandé et de conserver une preuve d’affranchissement au cas où il manquerait quelque chose.
5. Assurez-vous que les produits retournés sont envoy��s et reçus dans leur emballage d'origine et dans un état de revente.
6. Pour les clients renvoyant des marchandises en dehors de l'UE et / ou devant produire une déclaration en douane, **les marchandises DOIVENT être marquées comme "marchandises renvoyées" avec ZERO valeur commerciale**. Si vous omettez de le faire ou si vous déclarez une valeur quelconque sur l'envoi, des droits d'importation et / ou des taxes seront appliqués aux produits retournés. Ils seront déduits des remboursements payables ou rechargés selon votre mode de paiement.

À la réception du produit retourné, la boutique nous le fera savoir pour vous rembourser votre paiement selon votre mode de paiement initial. Vous devriez recevoir votre remboursement dans les 3-5 jours ouvrables suivant la notification par la boutique. Nous vous contacterons s'il y a un problème avec votre retour.

**Puis-je retourner un produit pour un échange au lieu d'un remboursement?**

Si vous souhaitez échanger un produit, veuillez retourner votre article en suivant la procédure de retour standard et passer une nouvelle commande pour votre article de remplacement via Trouva.com.

**Avez-vous reçu mes déclarations?**

D��s que vos produits retournés auront été reçus par la Boutique, nous serons informés du retour. Nous vous contacterons ensuite par e-mail pour vous informer que votre retour a été reçu et que votre remboursement a été traité. Veuillez prévoir un délai de 3 à 5 jours ouvrables pour que le remboursement soit trait���� par votre prestataire de paiement.

Si vous souhaitez savoir exactement quand votre boutique parvient à votre retour, nous vous conseillons d'envoyer vos retours par un service suivi.

**Remboursement des frais de réexpédition**

Si votre produit est endommagé, défectueux ou si vous avez reçu un produit incorrect, Trouva vous remboursera les frais de retour si vous êtes invit�� à le renvoyer à la boutique. Cependant, cela doit être signalé à l'aide de notre formulaire de retour et l'équipe de support technique vous assistera à partir de là. Les articles défectueux doivent être retournés dans leur emballage d'origine.

Si vous retournez un produit pour une autre raison (par exemple, il est différent de celui attendu ou ne convient pas), nous ne sommes pas en mesure de couvrir les frais de retour.

**Remboursement des frais de livraison**

Le processus permettant de recevoir un remboursement pour vos frais d'expédition initiaux diffère selon que vous avez été facturé pour l'expédition de votre commande entière ou par boutique. Cela d��pendra de l'endroit où votre commande a été expédiée.

Pour les frais d'expédition d'une seule commande, nous pouvons vous rembourser le montant de la livraison si vous retournez tous les produits de votre commande dans les délais impartis. Si vous payez des frais d’exp��dition par boutique, nous pouvons vous rembourser le montant de la livraison si vous retournez tous les produits de la boutique dans les délais impartis.

Remarque: le remboursement des frais de livraison s'applique uniquement aux clients de l'EEE. Nous ne pouvons pas rembourser les frais d'expédition pour les clients situés en dehors de l'EEE.

**Quand mon remboursement sera-t-il effectué?**

Notre équipe d'assistance communiquera toujours avec vous lorsqu'un remboursement est dû ou a été demandé. Une fois que nous avons confirmé que le remboursement a été traité, veuillez laisser un délai de 3 à 5 jours ouvrables pour que les fonds soient versés sur votre compte de paiement.

**J'ai d'autres questions sur votre politique de retour**.

Si vous avez des questions sur notre politique de retour auxquelles il n'a pas été répondu ci-dessus, veuillez visiter notre [HelpCentre] (https://support.trouva.com/hc/en-us).


Resi e rimborsi
-----
**Qual è la tua politica di restituzione?**

Speriamo che tu ami il tuo acquisto, ma capisci che a volte le cose non vanno proprio bene. La politica di restituzione delle nostre boutique indica che hai 14 giorni di tempo dalla ricezione del prodotto per comunicarci che desideri restituire un articolo e altri 14 giorni per restituire il prodotto direttamente alla boutique per un rimborso, fatte salve le esclusioni descritte di seguito.

**Quali prodotti non posso tornare alla boutique?**

Le seguenti sono non cancellabili e non rimborsabili:

- Prodotti deperibili come cibo, piante, profumi e articoli da toeletta
- Prodotti personali venduti con un sigillo di igiene in cui tale sigillo è stato rotto, ad es. orecchini, intimo e costumi da bagno
- Prodotti personalizzati e prodotti realizzati su ordinazione
- Qualsiasi prodotto che è stato utilizzato, restituito senza l'imballaggio originale o restituito in condizioni invendibili. Gli articoli difettosi devono essere restituiti nella loro confezione originale.

**Vorrei restituire il mio prodotto alla boutique, cosa devo fare?**

Per restituire il / i prodotto / i, segui questi semplici passaggi:

1. Accedi al tuo [account](https://www.trouva.com/me/orders) e seleziona l'ordine da restituire OPPURE se non hai un account, accedi direttamente al tuo ordine inserendo la tua email e il numero dell'ordine [qui](https://www.trouva.com/order-review).
2. Selezionare il prodotto / i che si desidera restituire facendo clic sul pulsante "Restituisci prodotto" accanto a ciascun prodotto nel proprio ordine. Si prega di notare, la richiesta di restituzione di un prodotto deve essere presentata entro 14 giorni dal ricevimento dell'ordine.
3. Compilare il modulo "Richiedi un reso", selezionando il motivo per la restituzione del prodotto, aggiungendo ulteriori informazioni pertinenti prima di fare clic sul pulsante di invio.
4. Invia il tuo prodotto alla boutique all'indirizzo che ti diamo, entro 14 giorni dalla notifica della tua intenzione di ritornare. Ti consigliamo di inviare il tuo prodotto tramite consegna registrata e conservare la prova di spedizione nel caso in cui qualcosa vada perso.
5. Garantire che i prodotti restituiti siano inviati e ricevuti nella loro confezione originale e in una condizione rivendibile.
6. Per i clienti che restituiscono merci al di fuori dell'UE e / o che devono produrre una dichiarazione in dogana, **le merci DEVONO essere contrassegnate come "merci restituite" con valore commerciale ZERO**. In caso contrario, o per dichiarare qualsiasi valore sulla spedizione, i dazi e / o le tasse all'importazione potrebbero essere applicati alla merce restituita che verrà detratta da eventuali rimborsi pagati o ricaricati con il metodo di pagamento.

Alla ricezione del prodotto restituito, la boutique ci farà sapere di rimborsare il pagamento al metodo di pagamento originale. Dovresti ricevere il rimborso entro 3-5 giorni lavorativi dalla boutique che ci ha notificato. Ti contatteremo se c'è un problema con il tuo ritorno.

**Posso restituire un prodotto per un cambio invece di un rimborso?**

Se si desidera scambiare un prodotto, si prega di restituire il prodotto seguendo la procedura di reso standard e di effettuare un nuovo ordine per l'articolo sostitutivo tramite Trouva.com

**Hai ricevuto i miei resi?**

Non appena i tuoi prodotti restituiti saranno stati ricevuti dalla Boutique, riceverai una notifica del reso. Ti contatteremo quindi via email per informarti che il tuo reso è stato ricevuto e il tuo rimborso è stato elaborato. Si prega di consentire 3-5 giorni lavorativi per il rimborso da elaborare dal proprio fornitore di pagamenti.

Se desideri sapere esattamente quando il tuo reso è ricevuto dalla boutique, ti consigliamo di inviare i tuoi resi tramite un servizio tracciato.

**Rimborsi di restituzione della spedizione**

Se il tuo prodotto è danneggiato, difettoso o hai ricevuto un prodotto errato, Trouva rimborserà il costo della spedizione di ritorno se ti verrà chiesto di restituirlo alla boutique. Tuttavia, questo deve essere segnalato utilizzando il nostro modulo di reso e il team di supporto assisterà da lì. Gli articoli difettosi devono essere restituiti nella loro confezione originale.

Se si restituisce un prodotto per qualsiasi altro motivo (ad esempio è diverso dal previsto o non si adatta), non siamo in grado di coprire il costo del reso

**Rimborsi costi di spedizione**

La procedura per ricevere un rimborso per la spesa di spedizione iniziale sarà diversa a seconda che ti sia stato addebitato il costo per la spedizione per l'intero ordine o in base alla boutique. Dipenderà da dove è stato spedito il tuo ordine.

Per una singola spesa di spedizione, possiamo emettere un rimborso di consegna se restituisci tutti i prodotti sul tuo ordine entro il nostro periodo di restituzione. Se ti è stata addebitata la spedizione per ogni boutique, possiamo emettere un rimborso alla consegna se restituisci tutti i prodotti dalla boutique entro il nostro periodo di restituzione.

Nota: il rimborso delle spese di spedizione si applica solo ai clienti all'interno del SEE. Non siamo in grado di rimborsare le spese di spedizione per i clienti al di fuori del SEE.

**Quando verrà effettuato il rimborso?**

Il nostro team di supporto si metterà in contatto sempre quando è necessario un rimborso o è stato richiesto. Una volta confermato che il rimborso è stato elaborato, consenti 3-5 giorni lavorativi per la restituzione dei fondi sul tuo conto di pagamento.

**Ho ulteriori domande sulla tua politica di resi**

Per eventuali domande sulla nostra politica di restituzione a cui non è stata data risposta in precedenza, visita il nostro [Centro assistenza] (https://support.trouva.com/hc/en-us).

Returns 

##CHRISTMAS FAQs
Everything you need to know about shopping with Trouva during the festive period. 

Extended Christmas Returns Window

Orders placed between 6th November and 20th December will be eligible to request a return up to 7th January. Items must be returned to the boutique within 14 days of the return request.

 Last Order Dates

Delivery in time for Christmas will vary depending on your location. We recommend ordering before 5pm GMT on the following dates according to your location listed below, to receive your item in time for Christmas.

<table>
 <tr>
 <td>12th December</td>
 </tr>
 <tr>
 <td>New Zealand</td>
 </tr>
 <tr>
 <td>13th December</td>
 </tr>
 <tr>
 <td>Romania, Portugal, Greece</td>
 </tr>
 <tr>
 <td>14th December</td>
 </tr>
 <tr>
 <td>Bulgaria, Malta</td>
 </tr>
 <tr>
 <td>17th December</td>
 </tr>
 <tr>
 <td>Estonia, Croatia, Slovakia, Spain, Finland, Hungary, Italy, Lithuania, Norway</td>
 </tr>
 <tr>
 <td>18th December</td>
 </tr>
 <tr>
 <td>Czech Republic, Switzerland, Germany, Poland, Australia, Austria, Denmark, Sweden</td>
 </tr>
 <tr>
 <td>19th December</td>
 </tr>
 <tr>
 <td>Liechtenstein, Taiwan, Ireland, Mexico, Luxembourg, Canada, Iceland, France, The Netherlands, Cyprus, Hong Kong, USA</td>
 </tr>
 <tr>
 <td>20th December</td>
 </tr>
 <tr>
 <td>UK</td>
 </tr>
</table>


Complimentary Gift Wrap

Did you know that you can choose complimentary gift wrap from many of our independent boutiques? Just look for the message below at check out and have your gift arrive beautifully packaged for your recipient. Find out more [here](https://www.trouva.com/pages/gifting).
![button](https://i.imgur.com/apl0N09.png)

Click & Collect

We’ve made it easier for you to shop with your favourite local Trouva boutiques with our free Click and Collect service. Look out for this message on boutique and product pages, and find and more [here](https://www.trouva.com/pages/clickandcollect). 
 

![button](https://i.imgur.com/yuJFbII.png)


Still Need Help? 

The fastest way to get an answer to your query is to head to our Customer Help Centre [here.](https://support.trouva.com/hc/en-us) 

If you need further assistance please contact our friendly Support Team by [submitting a request](https://support.trouva.com/hc/en-us/requests/new). 
 Our team is on hand Monday to Friday (9am - 5pm GMT) and will aim to respond to you within 12 to 24 hours (excluding weekends).

Christmas FAQs

## Collect from the boutique

**How does your "Collect from the boutique" service work?**

We offer "Collect from the boutique" to customers meaning you can collect direct from the boutique. If you have selected "Collect from the boutique" at checkout, you will be notified when your order is ready to collect from the boutique along with its opening hours. 

When collecting your order, you will need to verify your identity by bringing the payment card you used to purchase, and a valid form of ID (i.e. one of Passport, drivers licence, national ID card).

**Need more information? Visit our ["Collect from the boutique" FAQs](https://support.trouva.com/hc/en-us/sections/360003967231-Click-Collect)**.

## Abholung in der Boutique

**Wie funktioniert Ihr Service "Abholung in der Boutique"?**

Wir bieten "Abholung in der Boutique" für Kunden im Umkreis von 8 km um die Boutiquen, in denen sie bestellen. Wenn Sie an der Kasse "Abholung in der Boutique" ausgewählt haben, werden Sie benachrichtigt, wenn Ihre Bestellung zusammen mit den Öffnungszeiten zur Abholung in der Boutique bereitsteht.

Bei der Abholung Ihrer Bestellung müssen Sie Ihre Identität überpr��fen, indem Sie die für den Kauf verwendete Zahlungskarte und einen gültigen Ausweis (z. B. Reisepass, Führerschein oder Personalausweis) mitbringen.

**Ben��tigen Sie weitere Informationen? Besuchen Sie unsere ["Abholung in der Boutique" FAQs] (https://trouvade.zendesk.com/hc/en-us/sections/360004226157-Click-Collect)**.

## Recoge de la boutique

**¿Cómo funciona el servicio "Recoge de la boutique"?**

Ofrecemos "Recoge de la boutique" a los clientes dentro de un radio de 5 millas de las boutiques que ordenan. Si seleccionó "Recoge de la boutique" al momento de pagar, se le notificará cuando su pedido esté listo para recoger en la tienda junto con sus horarios de apertura.

Cuando recoja su pedido, deberá verificar su identidad mediante la presentación de la tarjeta de pago que solía comprar y una forma de identificación válida (es decir, una de Pasaporte, licencia de conducir, tarjeta de identificación nacional).

**¿Necesita más información? Visite nuestras [Preguntas frecuentes sobre "Recoge de la boutique"] (https://support.trouva.com/hc/en-us/sections/360003967231-Click-Collect)**.

## Récupérer à la boutique

**Comment fonctionne votre service "Récupérer à la boutique"?**

Nous offrons "Récupérer à la boutique" aux clients dans un rayon de 5 km autour des boutiques qu’ils commandent. Si vous avez sélectionné "Récupérer à la boutique" à la caisse, vous serez averti lorsque votre commande sera prête à être collectée à la boutique ainsi que ses heures d'ouverture.

Lors de la collecte de votre commande, vous devrez vérifier votre identité en apportant la carte de paiement que vous avez utilisée pour l’achat et une pièce d’identité valide (par exemple, passeport, permis de conduire, carte d’identité nationale).

**Besoin de plus d'informations? Consultez notre [FAQ "Récupérer à la boutique"] (https://support.trouva.com/hc/en-us/sections/360003967231-Click-Collect)**.

## Colleziona dalla boutique

**Come funziona il servizio "Colleziona dalla boutique"?**

Offriamo "Colleziona dalla boutique" ai clienti entro un raggio di 5 miglia dalle boutique da cui ordinano. Se hai selezionato "Colleziona dalla boutique" al momento del pagamento, riceverai una notifica quando il tuo ordine è pronto per essere ritirato dalla boutique insieme ai suoi orari di apertura.

Quando raccogli il tuo ordine, dovrai verificare la tua identità portando la carta di pagamento che hai utilizzato per l'acquisto e un documento di identità valido (ad esempio uno di passaporto, patente di guida, carta d'identità nazionale).

**Hai bisogno di più informazioni? Visita le nostre [Domande frequenti su "Colleziona dalla boutique"] (https://support.trouva.com/hc/en-us/sections/360003967231-Click-Collect)**.

Collect from the boutique

Stock Availability
-----
**I ordered something from you and have now been told it is out of stock**

We’re so sorry to hear the product you’ve ordered is out of stock, and understand this must be disappointing. Trouva works with the best small, independent boutiques who stock a beautiful range of unique products. Working with small businesses means we can support the independents who give our High Streets their charm. However the nature of small business is that they don't hold large amounts of stock and the best products do sell out fast. Our Support team and boutiques will try their best to find you something else that you will love.

**Can you tell me when a product is coming back in stock?**

If a product you love is out of stock you can make a request to be notified if it comes back into stock at a later date. Simply leave your email address in the form on the Product page and send the request.

However, we are unable to provide new stock updates with sizing specific queries, for example, in clothing. We are constantly working with our community of boutiques to improve the availability of unique and hard-to-find products.

**I would like to place a large order, how can I do this?**

If you would like to place an order for large quantities (more than 8-10) of a product please contact our [Support team](https://support.trouva.com/hc/en-us/requests/new) on with your requirements and they will manage your order process from there. This will ensure that even if the products are not all in stock immediately, we can arrange for extra stock to be ordered to fulfil your requirements.


Lagerverfügbarkeit
-----
**Ich habe etwas bei Ihnen bestellt und es wurde mir mitgeteilt, dass es nicht vorrätig ist.**

Wir bedauern, dass das von Ihnen bestellte Produkt nicht vorrätig ist, und verstehen, dass dies enttäuschend sein muss. Trouva arbeitet mit den besten kleinen, unabhängigen Boutiquen zusammen, die eine schöne Auswahl an einzigartigen Produkten führen. Durch die Zusammenarbeit mit kleinen Unternehmen können wir die Unabhängigen unterstützen, die unseren High Streets ihren Charme verleihen. Kleinunternehmen haben jedoch nicht die Eigenschaft, große Lagerbestände zu halten, und die besten Produkte sind schnell ausverkauft. Unser Support-Team und die Boutiquen werden ihr Bestes geben, um etwas anderes f��r Sie zu finden, das Sie lieben werden.

**Können Sie mir mitteilen, wann ein Produkt wieder vorrätig ist?**

Wenn ein Produkt, das Sie lieben, nicht vorrätig ist, können Sie eine Benachrichtigung anfordern, wenn es zu einem späteren Zeitpunkt wieder vorrätig ist. Hinterlassen Sie einfach Ihre E-Mail-Adresse im Formular auf der Produktseite und senden Sie die Anfrage.

Es ist uns jedoch nicht möglich, neue Bestandsaktualisierungen mit bestimmten Größenabfragen bereitzustellen, z. B. in Bezug auf Kleidung. Wir arbeiten ständig mit unserer Community von Boutiquen zusammen, um die Verfügbarkeit einzigartiger und schwer zu findender Produkte zu verbessern.

**Ich möchte einen Großauftrag erteilen. Wie kann ich das tun?**

Wenn Sie eine Bestellung für große Mengen (mehr als 8-10) eines Produkts aufgeben möchten, wenden Sie sich bitte an unser [Support-Team] (https://support.trouva.com/hc/en-us/requests/new) mit Ihren Anforderungen und sie werden Ihren Bestellvorgang von dort aus verwalten. Dies stellt sicher, dass wir auch dann, wenn die Produkte nicht alle sofort auf Lager sind, einen zusätzlichen Lagerbestand bestellen k��nnen, um Ihre Anforderungen zu erfüllen.

La disponibilidad de stock
-----
**Le ordené algo y ahora me han dicho que está agotado**

Lamentamos saber que el producto que ha pedido está agotado y entendemos que esto debe ser decepcionante. Trouva trabaja con las mejores boutiques pequeñas e independientes que ofrecen una hermosa gama de productos únicos. Trabajar con pequeñas empresas significa que podemos apoyar a los independientes que dan su encanto a nuestras High Streets. Sin embargo, la naturaleza de las pequeñas empresas es que no tienen grandes cantidades de acciones y los mejores productos se venden rápidamente. Nuestro equipo de soporte y las boutiques harán todo lo posible para encontrarle algo que le encantará.

**¿Puede decirme cuándo un producto vuelve a estar disponible?**

Si un producto que usted ama está agotado, puede solicitar que se le notifique si vuelve a estar disponible en una fecha posterior. Simplemente deje su dirección de correo electrónico en el formulario en la p��gina del Producto y envíe la solicitud.

Sin embargo, no podemos proporcionar nuevas actualizaciones de stock con consultas de tamaño específicas, por ejemplo, en ropa. Trabajamos constantemente con nuestra comunidad de boutiques para mejorar la disponibilidad de productos únicos y difíciles de encontrar.

**Me gustaría hacer un pedido grande, ¿cómo puedo hacer esto?**

Si desea realizar un pedido de grandes cantidades (más de 8-10) de un producto, comuníquese con nuestro [Equipo de soporte] (https://support.trouva.com/hc/en-us/requests/new) en con sus requerimientos y ellos gestionarán su proceso de pedido desde allí. Esto asegurará que, incluso si los productos no están todos en stock de inmediato, podemos hacer un pedido de stock extra para cumplir con sus requisitos.

Stock Disponibilité
-----
**J'ai commandé quelque chose chez vous et on me dit maintenant qu'il est en rupture de stock**

Nous sommes vraiment désolés d'apprendre que le produit que vous avez commandé est en rupture de stock et comprenez que cela doit être décevant. Trouva travaille avec les meilleures petites boutiques indépendantes qui proposent une belle gamme de produits uniques. Travailler avec de petites entreprises signifie que nous pouvons soutenir les indépendants qui donnent tout leur charme à nos grandes rues. Cependant, la nature des petites entreprises est qu���elles ne détiennent pas de stocks importants et que les meilleurs produits se vendent rapidement. Notre équipe d'assistance et nos boutiques feront de leur mieux pour vous trouver autre chose que vous allez adorer.

**Pouvez-vous me dire quand un produit revient en stock?**

Si un produit que vous aimez est en rupture de stock, vous pouvez demander à être averti s'il entre en stock à une date ultérieure. Il vous suffit de laisser votre adresse électronique dans le formulaire de la page Produit et d'envoyer la demande.

Cependant, nous ne sommes pas en mesure de fournir de nouvelles mises à jour de stock avec des requêtes de dimensionnement spécifiques, par exemple, dans les vêtements. Nous travaillons en permanence avec notre communauté de boutiques pour améliorer la disponibilit�� de produits uniques et difficiles à trouver.

**Je souhaite passer une commande importante. Comment puis-je procéder?**

Si vous souhaitez commander un produit en grande quantité (plus de 8 à 10), veuillez contacter notre [équipe d'assistance] (https://support.trouva.com/hc/en-us/requests/new) à l'adresse avec vos exigences et ils vont gérer votre processus de commande �� partir de là. Ainsi, même si les produits ne sont pas tous en stock immédiatement, nous pouvons organiser la commande de stocks supplémentaires pour répondre à vos besoins.

Disponibilità di magazzino
-----
**Ho ordinato qualcosa da te e ora mi è stato detto che �� esaurito**

Ci dispiace tanto sapere che il prodotto che hai ordinato è esaurito e capire che questo deve essere deludente. Trouva lavora con le migliori piccole boutique indipendenti che offrono una vasta gamma di prodotti unici. Lavorare con piccole imprese significa poter supportare gli indipendenti che danno alle nostre High Streets il loro fascino. Tuttavia, la natura delle piccole imprese è che non detengono grandi quantità di scorte e che i migliori prodotti si esauriscono rapidamente. Il nostro team di supporto e le nostre boutique faranno del loro meglio per trovare qualcos'altro che amerai.

**Puoi dirmi quando un prodotto sta tornando in magazzino?**

Se un prodotto che ami è esaurito, puoi fare una richiesta di notifica se ritorna in magazzino in un secondo momento. Lascia semplicemente il tuo indirizzo email nel modulo sulla pagina Prodotto e invia la richiesta.

Tuttavia, non siamo in grado di fornire nuovi aggiornamenti di magazzino con il dimensionamento di query specifiche, ad esempio nell'abbigliamento. Lavoriamo costantemente con la nostra community di boutique per migliorare la disponibilit�� di prodotti unici e difficili da trovare.

**Vorrei effettuare un grande ordine, come posso fare questo?**

Se desideri effettuare un ordine per grandi quantità (più di 8-10) di un prodotto, contatta il nostro [team di supporto] (https://support.trouva.com/hc/en-us/requests/new) su con le tue esigenze e gestiranno la tua procedura d'ordine da lì. Ciò garantirà che, anche se i prodotti non siano tutti in giacenza immediatamente, possiamo organizzare la disponibilità di ulteriori scorte per soddisfare le vostre esigenze.

Stock Availability

## Payments

**What payment methods do you accept?**

We currently accept the following payment methods
- Visa
- Mastercard
- Maestro
- Paypal
- Klarna
- Apple Pay

**Can I shop in my local currency?**

Yes, you can shop in £, Euros, USD, CHF, DKK, SEK, CAD, AUD and we are working on enabling more currencies.

To shop in your local currency, click on the drop down box at the top of the homepage, to the left of my account, and select your chosen currency.

**I am having trouble making my payment, it won’t go through.**

There could be a number of reasons why your payment is not going through. There are a couple of things you can try to complete your payment and order:

1. Make sure you have entered the security code correctly from the back of the card
2. Try an alternative card. It may be that your card issuer has declined your payment - as they don't tell us the reason for this, it's best to check with the card provider or contact your bank.
3. Try paying using PayPal (you do not need to have a PayPal account to do this). You can restart the checkout process from the [basket page](https://www.trouva.com/basket).

**Need more information? Visit our [Payments FAQs](https://support.trouva.com/hc/en-us/sections/360003991132-Payment-Queries)**.

## Zahlung

**Welche Zahlungsmethoden akzeptieren Sie?**

Wir akzeptieren derzeit die folgenden Zahlungsmethoden
- Visa
- Mastercard
- Maestro
- Paypal
- Apple Pay (kompatibel mit Safari unter macOS 10.13+ und iOS 11+)

**Kann ich in meiner Landeswährung einkaufen?**

Ja, Sie können in £, Euro, USD, CHF, DKK, SEK, CAD, AUD einkaufen und wir arbeiten daran, mehr Währungen zu ermöglichen.

Um in Ihrer Landeswährung einzukaufen, klicken Sie auf das Dropdown-Feld oben auf der Startseite links neben meinem Konto und wählen Sie die gewünschte Währung aus.

**Ich habe Probleme bei der Zahlung. Die Zahlung wird nicht ausgeführt.**

Es kann eine Reihe von Gründen geben, warum Ihre Zahlung nicht ausgeführt wird. Es gibt einige Dinge, die Sie versuchen können, um Ihre Zahlung und Bestellung abzuschließen:

1. Vergewissern Sie sich, dass Sie den Sicherheitscode auf der Rückseite der Karte richtig eingegeben haben
2. Versuchen Sie es mit einer alternativen Karte. Möglicherweise hat Ihr Kartenaussteller Ihre Zahlung abgelehnt. Da der Grund hierfür nicht angegeben ist, wenden Sie sich am besten an den Kartenanbieter oder an Ihre Bank.
3. Versuchen Sie, mit PayPal zu bezahlen (Sie benötigen dazu kein PayPal-Konto).
Sie können den Bestellvorgang von der [Warenkorbseite](https://www.trouva.com/basket) aus neu starten.


**Benötigen Sie weitere Informationen? Besuchen Sie unsere [FAQs zu Zahlungen] (https://support.trouva.com/hc/en-us/sections/360003991132-Payment-Queries)**.

## Pago

**¿Qué métodos de pago aceptan?**

Actualmente aceptamos los siguientes métodos de pago.
- Visa
- Mastercard
- Maestro
- Paypal
- Apple Pay (compatible con Safari en macOS 10.13+ y iOS 11+)

**¿Puedo comprar en mi moneda local?**

S��, puede comprar en £, Euros, USD, CHF, DKK, SEK, CAD, AUD y estamos trabajando para habilitar más monedas.

Para comprar en su moneda local, haga clic en el cuadro desplegable en la parte superior de la página de inicio, a la izquierda de mi cuenta, y seleccione la moneda elegida.

**Tengo problemas para realizar mi pago, no se realizará.**

Podr��a haber una serie de razones por las que su pago no se está realizando. Hay un par de cosas que puede intentar completar su pago y orden:

1. Asegúrese de haber ingresado el código de seguridad correctamente desde el reverso de la tarjeta
2. Pruebe una tarjeta alternativa. Es posible que el emisor de su tarjeta haya rechazado su pago, ya que no nos informa el motivo, es mejor consultar con el proveedor de la tarjeta o ponerse en contacto con su banco.
3. Intente pagar usando PayPal (no necesita tener una cuenta de PayPal para hacer esto)
Puede reiniciar el proceso de pago desde la [página de la cesta] (https://www.trouva.com/basket).


**��Necesita más información? Visite nuestras [Preguntas frecuentes sobre pagos] (https://support.trouva.com/hc/en-us/sections/360003991132-Payment-Queries)**.

## Paiement

**Quels modes de paiement acceptez-vous?**

Nous acceptons actuellement les méthodes de paiement suivantes
- Visa
- Mastercard
- Maestro
- Pay Pal
- Apple Pay (compatible avec Safari sur macOS 10.13+ et iOS 11+)

**Puis-je acheter dans ma devise locale?**

Oui, vous pouvez faire vos achats en £, Euros, USD, CHF, DKK, SEK, CAD, AUD et nous travaillons sur l’activation de plus de devises.

Pour effectuer vos achats dans votre devise, cliquez sur la liste déroulante située en haut de la page d'accueil, à gauche de mon compte, puis sélectionnez la devise choisie.

**Je ne parviens pas à effectuer mon paiement, il ne passera pas.**

Plusieurs raisons peuvent expliquer que votre paiement ne soit pas effectué. Vous pouvez essayer d’effectuer votre paiement et votre commande de différentes manières:

1. Assurez-vous que vous avez entré le code de sécurité correctement à l'arrière de la carte.
2. Essayez une autre carte. Il se peut que l'émetteur de votre carte ait refusé votre paiement. Comme ils ne nous en expliquent pas la raison, il est préf�����rable de contacter le fournisseur de la carte ou de contacter votre banque.
3. Essayez de payer avec PayPal (vous n'avez pas besoin d'un compte PayPal pour le faire)
Vous pouvez relancer le processus de paiement à partir de la [page du panier](https://www.trouva.com/basket).


**Besoin de plus d'informations? Consultez notre [FAQ sur les paiements] (https://support.trouva.com/hc/en-us/sections/360003991132-Payment-Queries)**.

## Pagamento

**Quali metodi di pagamento accettate?**

Al momento accettiamo i seguenti metodi di pagamento
- Visa
- Mastercard
- Maestro
- Paypal
- Apple Pay (compatibile con Safari su macOS 10.13+ e iOS 11+)

**Posso acquistare nella mia valuta locale?**

Sì, puoi acquistare in £, Euro, USD, CHF, DKK, SEK, CAD, AUD e stiamo lavorando per abilitare più valute.

Per acquistare nella valuta locale, fare clic sulla casella a discesa nella parte superiore della home page, a sinistra del mio account, e selezionare la valuta scelta.

**Ho problemi a effettuare il pagamento, non verrà eseguito.**

Potrebbero esserci diversi motivi per cui il tuo pagamento non sta andando a buon fine. Ci sono un paio di cose che puoi provare a completare il pagamento e l'ordine:

1. Assicurarsi di aver inserito correttamente il codice di sicurezza dal retro della scheda
2. Prova una carta alternativa. È possibile che l'emittente della tua carta di credito abbia rifiutato il pagamento, poiché non ci dicono il motivo, è meglio controllare con il fornitore della carta o contattare la banca.
3. Provare a pagare utilizzando PayPal (non è necessario disporre di un account PayPal per farlo)
Puoi riavviare il processo di pagamento dalla [pagina del carrello](https://www.trouva.com/basket).

**Hai bisogno di più informazioni? Visita la nostra [Domande frequenti sui pagamenti](https://support.trouva.com/hc/en-us/sections/360003991132-Payment-Queries)**.

Payments

Terms & Conditions

**Promo Codes**
 
We may give you a promo code that you can use to reduce the price of specified products. All codes must be applied at checkout, as they cannot be applied retrospectively.

More info on how to apply your promo code at the checkout stage can be found on the Trouva Help Centre [here] (https://support.trouva.com/hc/en-us). 

Each promo code will come with its own terms (e.g. minimum spend, boutique and/or product specific etc), which will be made clear at the time it's issued to you. Full details will also be available in our Terms And Conditions. 

If you're given a unique promo code that is created specifically for your use, it cannot be shared or transferred to other customers, or posted in a public forum. We reserve the right to cancel and/or suspend any promo codes that we feel are being misused. Additionally any promotions and discounts applied against our terms and conditions will be removed from the order and charged back to your payment method.

Trouva x IndyBest Instagram Competition

By entering the Competition, you agree to be bound by these terms and conditions (these "Terms and Conditions"). Promotional materials relating to the Competition, including all information on how to enter the Competition, also form part of these Terms and Conditions. In the event of any conflict between any terms referred to in such promotional materials and these Terms and Conditions, these Terms and Conditions take precedence.

1. The Promoter of this Competition is (a) Streethub Limited ("Trouva") at Highfield Court Tollgate, Chandler's Ford, Eastleigh, Hampshire, SO53 3TY
2. Participants must be at least 18 years old and legally resident within the UK. The Promoters reserve the right to require participants to prove that they are eligible. If the winner is found to be ineligible, the Promoters reserve the right to award the prize to another participant and to require the return of any prize already awarded.
3. Entries will not be accepted from employees of the Promoters and its associated companies or group companies or members of the immediate families or households of the Promoters.
3. The Competition commences at 12 AM UK time on 14th December 2023 and all entries must be received by 11.59 PM UK time on the closing date of 17th December 2023.
5. To enter, participants must like the competition Instagram post, tag a friend in the comments (one per comment, no comment limit) and follow @wearetrouva @theindybest on Instagram.
6. Entries submitted by any other means will not be accepted. Only those submitted via the official methods of entry set out in clause 5 of these Terms and Conditions will be accepted.
7. There will be a total of one Prize Winner during the Competition. The Promoters’ decision is final. No correspondence will be entered into.
8. The Prize winner will win a Trouva Voucher worth £300 to spend on trouva.com.
9. The voucher must be spent in one singular transaction. 
10. One winner will be selected by random selection by the promoters.
11. The Prize winner will be notified no later than 18.00 GMT on the Monday 18th December 2023 via Instagram Direct Message. 
12. If the prize winner does not respond within 14 days of being notified, then the winner’s prize will be forfeited and Trouva will be entitled to select another winner at random
13. If the Promoter subsequently discovers the winning entrant is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the Prize to that entrant and award the Prize to another entrant who will be selected at random. In that event the original winner agrees to return the Prize (at his/her expense) immediately to the Promoter. No alternative prize will be awarded to the original winner.
14. There is no cash or other alternative to a Prize in whole or in part.
15. By participating in the Competition, entrants agree that the Prize is awarded on an "as is" basis, and that neither Trouva nor any of its subsidiary or affiliated companies make any representations or warranties of any nature with respect to the Prizes.
16. The Promoters accept no responsibility for the ordered products and the Prize being lost or delayed in the post
17. The Promoters reserves the right to terminate, amend or extend this Competition in the event of exceptional circumstances outside its control which affect its ability to operate the Competition.
18.  In the event of unforeseen circumstances, The Promoters reserve the right (a) to substitute an alternative prize of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice.
19. The Promoters accepts no responsibility for system errors or other issues that may result in disruption to, lost, delayed or not received entries, winner notifications or prizes. The Promoters will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of The Promoters.
20. Trouva will collect and process participants' personal information and it will be shared with Trouva’s agents and affiliates (including those outside the European Economic Area) to the extent necessary in order to conduct the Competition including for the Prize to be delivered to the winner. Participants' names and other personal details from their entry to the Competition will be collected and stored by Trouva and its affiliates (including those outside the European Economic Area) and held in accordance with the applicable privacy policy, see more [here] (https://www.trouva.com/pages/privacypolicy).
21.The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.
22. Save where it has been negligent, Trouva will not be responsible for any damage, loss or injury resulting from acceptance and/or use of a Prize.  Nothing in these Terms and Conditions shall in any way limit Trouva's liability for death or personal injury caused by its negligence or for any other matter where liability may not as a matter of law be limited.
23. All personal data of entrants will be processed in accordance with English data protection legislation.
24. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.








**Aktionscodes**

Wir geben Ihnen möglicherweise einen Aktionscode, mit dem Sie den Preis bestimmter Produkte reduzieren können. Alle Codes müssen an der Kasse angewendet werden, da sie nicht rückwirkend angewendet werden können.

Weitere Informationen zum Einlösen Ihres Aktionscodes an der Kasse finden Sie hier im Trouva-Hilfezentrum.

Jeder Aktionscode hat seine eigenen Bedingungen (z. B. Mindestausgaben, Boutique- und/oder produktspezifisch usw.), die zum Zeitpunkt der Ausgabe an Sie klargestellt werden. Ausführliche Informationen finden Sie auch in unseren Allgemeinen Geschäftsbedingungen.

Wenn Sie einen einzigartigen Aktionscode erhalten, der speziell für Ihre Verwendung erstellt wurde, kann dieser nicht an andere Kunden weitergegeben oder übertragen oder in einem öffentlichen Forum veröffentlicht werden. Wir behalten uns das Recht vor, Aktionscodes, die unserer Meinung nach missbraucht werden, zu stornieren und/oder auszusetzen. Darüber hinaus werden alle Werbeaktionen und Rabatte, die gegen unsere Allgemeinen Geschäftsbedingungen angewendet werden, aus der Bestellung entfernt und Ihrer Zahlungsmethode belastet.

Trouvas Geburtstagsrabatt 15%

- Dieser Code berechtigt dich dazu, den angegebenen Betrag in einer einzigen Transaktion bei Trouva.com zu erhalten
- Löse den Gutscheincode ein, indem du ihn an der Kasse eingibst. Die Codes müssen an der Kasse eingegeben werden, da sie nicht rückwirkend angewendet werden können
- Diese Aktion gilt für Vollpreis- und Ausverkaufsartikel
- Gültig bis 23:59 Uhr am 11. September 2023
- Dieser Code kann nicht für den Kauf von Gutscheinen verwendet werden.
- Dieser Code kann nur vom Empfänger verwendet werden und ist nicht übertragbar
- Dieser Promo-Code kann nicht in Verbindung mit anderen Angeboten oder Aktionen verwendet werden und kann nicht in Bargeld umgetauscht werden
- Diese Aktion unterliegt den Allgemeinen Geschäftsbedingungen von Trouva
- Wir behalten uns das Recht vor, dieses Angebot jederzeit zurückzuziehen
- Wir behalten uns das Recht vor, die Aktion in Bezug auf nicht abgeschlossene Bestellungen jederzeit nach alleinigem Ermessen von Trouva zu stornieren und/oder auszusetzen, und Trouva lehnt jegliche Haftung in Bezug auf eine solche Stornierung oder Aussetzung ab


**10% DE DESCUENTO EN TODO**
1. Este c��digo te da derecho a recibir el importe indicado de descuento en una sola transacción en Trouva.com
2. Canjea introduciendo el código promocional en la casilla de descuento. Los códigos deben aplicarse en el momento de la compra, ya que no pueden aplicarse a posteriori.
3. Esta promoción está disponible en artículos a precio completo y en rebajas.
4. Válido entre el 29-30 Junio de 2022.
5. Este código no se puede utilizar en las compras con tarjeta regalo.
6. Este código sólo puede ser utilizado por el destinatario y no es transferible.
7. Este código promocional no se puede utilizar junto con ninguna otra oferta o promoción y no se puede canjear por dinero en efectivo.
8. Esta promoción está sujeta a las Condiciones Generales de Trouva.
9. Nos reservamos el derecho a retirar esta oferta en cualquier momento.
10. Nos reservamos el derecho a cancelar y/o suspender la promoción con respecto a los pedidos no completados, en cualquier momento, a discreción de Trouva, y Trouva se exime de toda responsabilidad con respecto a dicha cancelación o suspensión.

**Réduction de 15 % pour l'anniversaire de Trouva**
1. Ce code vous permet de recevoir le montant indiqué en une seule transaction sur Trouva.com
2. Les codes doivent être appliqués lors du passage en caisse car ils ne peuvent pas être appliqués rétrospectivement
3. Cette promotion est valable sur les articles en plein tarif ainsi que les articles en solde
4. Offre valable jusqu'à 23 h 59 le 11 septembre 2023.
5. Offre non valable sur les cartes cadeaux 
6. Ce code ne peut être utilisé que par le destinataire et n'est pas transférable
7. Ce code promotionnel n'est pas cumulable avec d'autres offres ou promotions et ne peut être échangé contre de l'argent
8. Cette promotion est soumise aux conditions générales de Trouva
9. Nous nous réservons le droit de retirer cette offre à tout moment
10. Nous nous réservons le droit d'annuler et/ou de suspendre la promotion en ce qui concerne les commandes non complétées, à tout moment, à la seule discrétion de Trouva, et Trouva décline toute responsabilité à l'égard d'une telle annulation ou suspension.

**10% DI SCONTO SU TUTTO IL CATALOGO**
1. Questo codice ti dà diritto a ricevere l'importo indicato in una transazione su Trouva.com 
2. Riscatta inserendo il codice promozionale alla cassa. I codici devono essere applicati al momento del pagamento in quanto non possono essere applicati retroattivamente.
3. Questa promozione è disponibile su articoli a prezzo pieno e in saldo.
4. Valido dal 29-30 Giugno 2022
5. Questo codice non può essere utilizzato per l'acquisto di carte regalo.
6. Questo codice può essere utilizzato solo dal destinatario e non è cedibile.
7. Questo codice promozionale non può essere utilizzato in combinazione con altre offerte o promozioni e non può essere scambiato con denaro.
8. Questa promozione è soggetta ai Termini e Condizioni generali di Trouva.
9. Ci riserviamo il diritto di ritirare questa offerta in qualsiasi momento.
10. Ci riserviamo il diritto di annullare e/o sospendere la promozione in relazione agli ordini non completati, in qualsiasi momento, a esclusiva discrezione di Trouva, e Trouva declina ogni responsabilità in relazione a tale cancellazione o sospensione.

Competition and Promotion Terms & Conditions

Contact us
-----
We're a friendly bunch and we're here to help! 

**Have a question?**

If you have a question, visit our [Help Centre](https://support.trouva.com/hc/en-us) to get your answer. 

**Got a question about an order?**

Visit your [order review page](/order-review) for up-to-date information on the status of your order. 

If you have a question about your order please contact us through your [Account](/me/orders) page. This will ensure that it is passed on to the correct department and dealt with as quickly as possible.

**Still need help?**

If you need further assistance please contact our friendly Support Team by [submitting a request](https://support.trouva.com/hc/en-us/requests/new). Our team is on hand Monday to Friday (9am - 5pm BST) and will aim to respond to you within 12 to 24 hours (excluding weekends).

---
**Got a question about your privacy and data?**

We take your privacy and data very seriously. Please refer to our [privacy policy](/pages/privacypolicy) for more information.

---
**Company information**

Head office address: Prince Albert House, 18a/20 King Street, Maidenhead, Berkshire, United Kingdom, SL6 1EF

Phone Number: +44 2071936444

Registered company name: Found FY Ltd

Registered company number: 15527189


Kontaktiere Uns
-----
Wir sind ein freundlicher Haufen und sind hier um zu helfen!

**Haben Sie eine Frage?**

Wenn Sie eine Frage haben, besuchen Sie unser [HelpCentre](https://trouvade.zendesk.com/hc/en-us), um Ihre Antwort zu erhalten.

**Haben Sie eine Frage zu einer Bestellung?**

Aktuelle Informationen zum Status Ihrer Bestellung finden Sie auf Ihrer [Bestellübersichtsseite](/order-review).

Wenn Sie Fragen zu Ihrer Bestellung haben, kontaktieren Sie uns bitte über Ihre Seite [Konto](/me/orders). Dadurch wird sichergestellt, dass es an die richtige Abteilung weitergeleitet und so schnell wie möglich bearbeitet wird.

**Benötigen Sie noch Hilfe?**

Wenn Sie weitere Hilfe benötigen, [wenden Sie sich bitte an unser freundliches Support-Team](https://support.trouva.com/hc/en-us/requests/new). Unser Team ist von Montag bis Freitag (9.00 - 17.00 Uhr MEZ) für Sie da und wird sich bemühen, Ihnen innerhalb von 12 bis 24 Stunden (außer an Wochenenden) zu antworten.


---
**Haben Sie eine Frage zu Ihrer Privatsphäre und Ihren Daten?**

Wir nehmen Ihre Privatsph��re und Daten sehr ernst. Weitere Informationen finden Sie in unserer [Datenschutzrichtlinie](/pages/privacypolicy).

---
**Unternehmensinformationen:**

Hauptsitzadresse:  229 Shoreditch High Street, London, E1 6PJ, Großbritannien

Telefonnummer: 02071936444

Eingetragener Firmenname: STREETHUB LTD

Registrierte Firmennummer: 08346380

Umsatzsteuer-Identifikationsnummer: GB 153 985 573


Contáctenos
-----
Somos un grupo amistoso y estamos aquí para ayudar!

**¿Tienes alguna pregunta?**

Si tiene alguna pregunta, visite nuestro [Centro de ayuda](https://support.trouva.com/hc/en-us) para obtener su respuesta.

**¿Tienes alguna pregunta sobre un pedido?**

Visite su [página de revisión de pedidos](/order-review) para obtener información actualizada sobre el estado de su pedido.

Si tiene alguna pregunta sobre su pedido, comuníquese con nosotros a través de su página [Cuenta](/me/orders). Esto asegurará que se transmita al departamento correcto y se resuelva lo más rápidamente posible.

**¿Aún necesitas ayuda?**

Si necesita más ayuda, póngase en contacto con nuestro amable equipo de asistencia al [enviar una solicitud](https://support.trouva.com/hc/en-us/requests/new). Nuestro equipo está disponible de lunes a viernes (9 am - 5 pm BST) y tratará de responderle dentro de las 12 a 24 horas (excepto los fines de semana).


---
**¿Tienes alguna pregunta sobre tu privacidad y tus datos?**

Nos tomamos muy en serio su privacidad y sus datos. Consulte nuestra [política de privacidad](/pages/privacypolicy) para obtener más información.

---
**Información de la empresa**

Dirección de la oficina principal: 60 Worship Street, Londres, EC2A 2EZ, Reino Unido

Número de Teléfono: 02071936444

Nombre de la empresa registrada: STREETHUB LTD

Número de empresa registrada: 08346380

Número de IVA: GB 153 985 573

Contactez Nous
-----
Nous sommes un groupe amical et nous sommes là pour vous aider!

**Vous avez une question?**

Si vous avez une question, visitez notre [Centre d’aide](https://support.trouva.com/hc/en-us) pour obtenir votre réponse.

**Vous avez une question concernant une commande?**

Visitez votre [page de révision de la commande](/order-review) pour obtenir des informations à jour sur l’état de votre commande.

Si vous avez une question sur votre commande, veuillez nous contacter via votre page[Compte] (/me/orders). Cela garantira qu'il soit transmis au bon département et traité le plus rapidement possible.

**Vous avez encore besoin d'aide?**

Si vous avez besoin d'assistance supplémentaire, veuillez contacter notre équipe d'assistance amicale en [soumettant une demande](https://support.trouva.com/hc/en-us/requests/new). Notre équipe est à votre disposition du lundi au vendredi de 9h à 17h et aura pour objectif de vous répondre dans un délai de 12 à 24 heures (sauf le week-end).


---
**Une question sur votre confidentialité et vos données?**

Nous prenons votre vie privée et vos données très au sérieux. Veuillez vous référer à notre [politique de confidentialité] (/pages/privacypolicy) pour plus d'informations.

---
**Informations sur la société**

Adresse du siège social: 60 Worship Street, Londres, EC2A 2EZ, Royaume-Uni

Numéro de Téléphone: 02071936444

Nom de la société enregistrée: STREETHUB LTD

Numéro d'enregistrement: 08346380

Num��ro de TVA: GB 153 985 573


Contattaci
-----
Siamo amichevoli e siamo qui per aiutarti!

**Hai una domanda?**

Se hai una domanda, visita il nostro [Centro assistenza](https://support.trouva.com/hc/en-us) per ottenere una risposta.

**Hai una domanda su un ordine?**

Visita la tua [pagina di revisione dell'ordine] (/order-review) per informazioni aggiornate sullo stato del tuo ordine.

Se hai una domanda sul tuo ordine, ti preghiamo di contattarci attraverso la tua pagina [Account](/me/orders). Ciò garantirà che venga trasmesso al reparto corretto e gestito nel più breve tempo possibile.

**Hai ancora bisogno di aiuto?**

Se hai bisogno di ulteriore assistenza, contatta il nostro team di supporto amichevole inviando [una richiesta](https://support.trouva.com/hc/en-us/requests/new). Il nostro team è a disposizione dal lunedì al venerdì (dalle 9:00 alle 17:00 BST) e cercherà di rispondere a voi entro 12 o 24 ore (esclusi i fine settimana).


---
**Hai una domanda sulla tua privacy e dati?**

Prendiamo molto seriamente la tua privacy e i tuoi dati. Si prega di fare riferimento alla nostra [informativa sulla privacy] (/pages/privacypolicy) per ulteriori informazioni.

---
**Informazioni sulla società**

Indirizzo della sede: 60 Worship Street, Londra, EC2A 2EZ, Regno Unito

Numero di Telefono: 02071936444

Nome della società registrata: STREETHUB LTD

Numero di azienda registrato: 08346380

Partita IVA: GB 153 985 573

Contact Us

Sell with us
-----

Trouva is the destination for unique, hard-to-find products from the best [independent boutiques](https://www.trouva.com/boutiques) around the world. 

We make it easy for customers to discover the perfect piece for them, handpicked by you ...wherever in the world it may be hiding. At Trouva, we envision a world where beautiful offline inventory is easily available to all. 

[Apply](https://share.hsforms.com/1D_GyjA6NQtulabjHEwnAxg4c630) to join Trouva’s community of independent bricks-and-mortar boutiques today. 

Why sell on Trouva? 

* Join the best of the best. We handpick every single member of our community, selecting only the greatest independent boutiques who meet our high quality threshold

* Trouva enables you to expand your customer base, opening your business up to a new revenue stream that will drive online sales, whilst also increasing your in-store footfall

* We’ll drive sales on your behalf through Trouva.com thanks to a dedicated team of in-house marketers

* For your ease, we also offer advanced logistics support and will organise collection and delivery for you (including worldwide delivery and express shipping), as well as order tracking

* Access a community of fellow independent boutique owners thanks to our retailer [events](https://www.trouva.com/stories/trouvas-annual-independent-retailer-awards-2018) 

* Take advantage of exclusive offers and discounts Trouva has negotiated with third party partners in areas such as packaging, retail real estate consultancy and much more

What we’re looking for: 

* Boutiques with a physical shop, with fixed opening hours. We do not accept applications from online-only shops

* A passionately curated range and cohesive style

* Great quality products from brands that are as interesting and unique as our customers

Do you have an inspiring independent boutique? Would you like to join the world’s best bricks-and-mortar independents who are already benefiting from being part of the Trouva community? Hear from some of our boutiques [here](https://www.youtube.com/watch?v=6OV6hG2quv0&list=PLp0KNF0rVOEclUdpxuxd8S5MiJK_iQwGE). 

Don��t wait. [Apply](https://share.hsforms.com/1D_GyjA6NQtulabjHEwnAxg4c630) today by completing our short [application form](https://share.hsforms.com/1D_GyjA6NQtulabjHEwnAxg4c630) and tell us a bit about yourself.

Verkaufen Sie mit uns
-----

Trouva ist eine Online-Community, in der Menschen die besten unabhängigen Boutiquen f��r Ziegel und M��rtel kaufen können. Alles an einem Ort. Alles online.

Unsere Boutiquengemeinschaft und viele andere auf Trouva verändern die Welt des unabhängigen Einzelhandels.

 Seien Sie Teil einer exklusiven Community 

* Unser Kuratorenteam wählt die besten Produkte aus den besten Boutiquen mit jeweils individueller und unverwechselbarer Ästhetik aus, um ein hohes Maß an Qualität und Einzigartigkeit zu gew����hrleisten

* Unsere Community ist klein, aber perfekt organisiert. Sie können also einen persönlichen Service mit persönlichem Support und regelmäßigen Updates erwarten

* Unser Ziel ist es, den Kunden das Einkaufen in den besten unabhängigen Boutiquen auf der ganzen Welt zu erleichtern. Wir verfügen über die Technologie-, Support- und Marketingressourcen, um Ihren Kundenstamm zu erweitern, Ihre Kundenfrequenz zu steigern und Ihren Online-Umsatz zu steigern

 Was wir suchen: 

* Boutiquen mit Ladengeschäft mit festen Öffnungszeiten. Wir akzeptieren keine Bewerbungen von Online-Shops

* Markanter, kohäsiver Stil

* Gute Qualitätsprodukte, vorzugsweise mit guter Fotografie

* Boutiquen, die Marken verkaufen (oder Produkte herstellen), die so interessant und einzigartig sind wie unsere Kunden

Wenn Sie eine hervorragende unabh��ngige Boutique haben und sich für unsere Community bewerben möchten, füllen Sie bitte unser kurzes [Bewerbungsformular] (https://share.hsforms.com/1D_GyjA6NQtulabjHEwnAxg4c630) aus und erzählen Sie uns etwas über sich.

Sell with us
-----

Trouva is the destination for unique, hard-to-find products from the best [independent boutiques](https://www.trouva.com/boutiques) around the world. 

We make it easy for customers to discover the perfect piece for them, handpicked by you ...wherever in the world it may be hiding. At Trouva, we envision a world where beautiful offline inventory is easily available to all. 

[Apply](https://share.hsforms.com/1D_GyjA6NQtulabjHEwnAxg4c630) to join Trouva’s community of independent bricks-and-mortar boutiques today. 

Why sell on Trouva? 

* Join the best of the best. We handpick every single member of our community, selecting only the greatest independent boutiques who meet our high quality threshold

* Trouva enables you to expand your customer base, opening your business up to a new revenue stream that will drive online sales, whilst also increasing your in-store footfall

* We��������ll drive sales on your behalf through Trouva.com thanks to a dedicated team of in-house marketers

* For your ease, we also offer advanced logistics support and will organise collection and delivery for you (including worldwide delivery and express shipping), as well as order tracking

* Access a community of fellow independent boutique owners thanks to our retailer [events](https://www.trouva.com/stories/trouvas-annual-independent-retailer-awards-2018) 

* Take advantage of exclusive offers and discounts Trouva has negotiated with third party partners in areas such as packaging, retail real estate consultancy and much more

What we’re looking for: 

* Boutiques with a physical shop, with fixed opening hours. We do not accept applications from online-only shops

* A passionately curated range and cohesive style

* Great quality products from brands that are as interesting and unique as our customers

Do you have an inspiring independent boutique? Would you like to join the world’s best bricks-and-mortar independents who are already benefiting from being part of the Trouva community? Hear from some of our boutiques [here](https://www.youtube.com/watch?v=6OV6hG2quv0&list=PLp0KNF0rVOEclUdpxuxd8S5MiJK_iQwGE). 

Don’t wait. [Apply](https://share.hsforms.com/1D_GyjA6NQtulabjHEwnAxg4c630) today by completing our short [application form](https://share.hsforms.com/1D_GyjA6NQtulabjHEwnAxg4c630) and tell us a bit about yourself.

Vende con nosotros
-----

Trouva es una comunidad en línea que permite a las personas comprar las mejores boutiques independientes de ladrillos y morteros. Todo en un lugar. Todo en linea

Nuestra comunidad de boutiques, junto con muchas otras en Trouva, están cambiando el mundo del comercio minorista independiente.

 Sé parte de una comunidad exclusiva 

* Nuestro equipo de curadores selecciona los mejores productos de las mejores boutiques, cada una con una estética individual y distintiva, para garantizar un alto nivel de calidad y singularidad.

* Nuestra comunidad es pequeña pero está perfectamente formada, lo que significa que puede esperar un servicio personal con asistencia personalizada y actualizaciones periódicas.

* Nuestro objetivo es facilitar a los clientes comprar en las mejores boutiques independientes, en cualquier lugar del mundo. Contamos con la tecnología, el soporte y los recursos de mercadeo para ayudarlo a expandir su base de clientes, aumentando sus ingresos y ventas en línea.

 Lo que estamos buscando: 

* Boutiques con tienda de ladrillos y mortero, con horario fijo. No aceptamos solicitudes de tiendas online.

* Estilo distintivo, cohesivo.

* Productos de buena calidad, preferentemente con buena fotografía.

* Boutiques que venden marcas (o productos) tan interesantes y únicas como nuestros clientes.

Si tiene una boutique independiente brillante y desea solicitar unirse a nuestra comunidad, complete nuestro breve [formulario de solicitud] (https://share.hsforms.com/1D_GyjA6NQtulabjHEwnAxg4c630) y cuéntenos un poco sobre usted.

Vendez avec nous
-----

Trouva est une communauté en ligne qui permet aux internautes d'acheter les meilleures boutiques indépendantes de briques et de mortier. Tous au même endroit. Tout en ligne.

Notre communauté de boutiques, ainsi que de nombreuses autres sur Trouva, est en train de changer le monde de la vente au détail ind��pendante.

 Faire partie d'une communaut����� exclusive 

* Notre équipe de conservateurs s��lectionne les meilleurs produits des meilleures boutiques, chacun avec une esthétique individuelle et distinctive, afin de garantir un niveau élevé de qualité et d'unicité.

* Notre communauté est petite mais parfaitement formée, ce qui signifie que vous pouvez vous attendre à un service personnalisé avec un support personnalis�� et des mises à jour régulières.

* Notre objectif est d'aider les clients à faire leurs achats dans les meilleures boutiques indépendantes, où qu'ils se trouvent dans le monde. Nous disposons de la technologie, du support et des ressources marketing nécessaires pour élargir votre clientèle, augmenter votre fréquentation et vos ventes en ligne.

 Ce que nous recherchons: 

* Boutiques avec un magasin de briques et de mortier, avec des heures d'ouverture fixes. Nous n'acceptons pas les applications des magasins en ligne uniquement

* Style distinctif et cohérent

* Produits de bonne qualité, de préf����rence avec une bonne photographie

* Boutiques vendant des marques (ou fabriquant des produits) aussi intéressantes et uniques que nos clients

Si vous avez une brillante boutique indépendante et souhaitez postuler pour rejoindre notre communauté, veuillez compléter notre court [formulaire de candidature] (https://share.hsforms.com/1D_GyjA6NQtulabjHEwnAxg4c630) et parlez-nous un peu de vous.

Vendi con noi
-----

Trouva è una comunità online che consente alle persone di acquistare le migliori boutique indipendenti di mattoni e malta. Tutto in un posto. Tutto online.

La nostra comunità di boutique, insieme a molte altre su Trouva, stanno cambiando il mondo della vendita al dettaglio indipendente.

 Entra a far parte di una community esclusiva 

* Il nostro team di curatori raccoglie i migliori prodotti delle migliori boutique, ognuna con un'estetica individuale e distintiva, per garantire un alto livello di qualit�� e unicità

* La nostra comunità è piccola ma perfettamente formata, il che significa che puoi aspettarti un servizio personale con supporto individuale e aggiornamenti regolari

* Il nostro obiettivo è quello di rendere più facile per i clienti acquistare dalle migliori boutique indipendenti, ovunque si trovino nel mondo. Abbiamo la tecnologia, il supporto e le risorse di marketing per aiutare a espandere la tua base di clienti, aumentando il tuo passo e le vendite online

 Cosa stiamo cercando: 

* Boutique con un negozio di mattoni e malta, con orari di apertura fissi. Non accettiamo applicazioni da negozi online

* Stile distintivo e coeso

* Prodotti di buona qualità, preferibilmente con una buona fotografia

* Boutique che vendono marchi (o fabbricano prodotti) che sono interessanti e unici come i nostri clienti

Se hai una brillante boutique indipendente e vorresti candidarti per unirti alla nostra community, completa il nostro breve [modulo di domanda] (https://share.hsforms.com/1D_GyjA6NQtulabjHEwnAxg4c630) e raccontaci un po 'di te.

Sell With Us

Recommend a Boutique
-----

Know a beautiful boutique that would be perfect for Trouva? 

We love to hear from our customers, just email us at [recommend@trouva.com](mailto:recommend@trouva.com).

If you're a boutique owner who would like to apply to join our community, please click [here](https://www.trouva.com/sell-with-us) to find out more.

Eine Boutique empfehlen
-----

Kennen Sie eine wundersch��ne Boutique, die perfekt für Trouva ist?

Wir freuen uns, von unseren Kunden zu hören. Schreiben Sie uns einfach eine E-Mail an [recommend@trouva.com] (mailto:recommend@trouva.com).

Wenn Sie Boutique-Inhaber sind und sich für unsere Community bewerben möchten, klicken Sie bitte [hier] (https://www.trouva.com/sell-with-us), um weitere Informationen zu erhalten.

Recomendar una boutique
-----

¿Conoces una hermosa boutique que sería perfecta para Trouva?

Nos encanta saber de nuestros clientes, solo envíenos un correo electrónico a [recomendar@trouva.com] (mailto:recomendar@trouva.com).

Si es propietario de una boutique y desea solicitar unirse a nuestra comunidad, haga clic en [aquí] (https://www.trouva.com/sell-with-us) para obtener más información.

Recommander une boutique
-----

Vous connaissez une belle boutique qui serait parfaite pour Trouva?

Nous aimons recevoir des nouvelles de nos clients, envoyez-nous simplement un email à [recommend@trouva.com] (mailto:recommend@trouva.com).

Si vous êtes un propriétaire de boutique qui souhaite poser sa candidature pour rejoindre notre communauté, veuillez cliquer [ici](https://www.trouva.com/sell-with-us) pour en savoir plus.

Raccomanda una boutique
-----

Conosci una bella boutique che sarebbe perfetta per Trouva?

Ci piacerebbe sapere dai nostri clienti, basta inviarci un'e-mail all'indirizzo [raccomand@trouva.com] (mailto:recommend@trouva.com).

Se sei un proprietario di boutique a cui piacerebbe candidarsi per unirti alla nostra community, fai clic [qui] (https://www.trouva.com/sell-with-us) per saperne di più.

Recommend A Boutique

## Trouva Affiliate Program

Trouva offers instant access to over 100,000 products from the best independent boutiques.
We offer a curated selection of unique home, fashion and gift items for the style-savvy shopper. We offer worldwide shipping and Click & Collect or express delivery from a selection of Boutiques.

**What we are looking for?**

Fashion, home, gift focused websites and bloggers to join our affiliate program and promote the most exciting and fastest growing e-commerce business in the UK. Join us today and you can earn commission when your visitors make a purchase from Trouva.com.

**Why join us?**

* Commission

* Commission on sales up to 30 days after the first visit

* Free and easy to join

* Full datafeed of our products updated daily

* A broad selection of creatives you can use to promote the programme, including banners, and links

* Best seller's product list available

* Regular newsletters to keep you up to date with new products, best sellers, and promotions

* Generic discount codes available

**So what's next?**

Joining the program is free and easy to do.  We work with Visualsoft to provide you with third-party tracking, reporting and commission payments. 
[Sign up here](https://signup.performancehorizon.com/signup/en/visualsoft).

Once you have created your account and logged in, select "Admin" in the navigation bar and ensure you are in the "Campaign" section, then click the magnifying glass in the "Campaign Title" column header to search for Trouva, then request to join. We aim to respond to all requests within 48 hours.

## Trouva-Partnerprogramm

Trouva bietet sofortigen Zugriff auf über 100.000 Produkte aus den besten unabhängigen Boutiquen.
Wir bieten eine kuratierte Auswahl einzigartiger Haushalts-, Mode- und Geschenkartikel f��r den stilbewussten Käufer. Wir bieten weltweiten Versand und Click & Collect oder Expressversand aus einer Auswahl von Boutiquen.

**Was suchen wir?**

Websites und Blogger aus den Bereichen Mode, Haushalt, Geschenkartikel nehmen an unserem Partnerprogramm teil und fördern das aufregendste und am schnellsten wachsende E-Commerce-Geschäft in Großbritannien. Werden Sie noch heute Mitglied und verdienen Sie Provisionen, wenn Ihre Besucher bei Trouva.com einkaufen.

**Warum sollten Sie sich uns anschließen?**

* Kommission

* Verkaufsprovision bis 30 Tage nach dem ersten Besuch

* Kostenlos und einfach beizutreten

* Täglich aktualisierte Daten unserer Produkte

* Eine breite Auswahl an Motiven, mit denen Sie für das Programm werben können, einschließlich Bannern und Links

* Bestseller-Produktliste verf��gbar

* Regelmäßige Newsletter, um Sie über neue Produkte, Bestseller und Werbeaktionen auf dem Laufenden zu halten

* Generische Rabattcodes verfügbar

**Wie geht es weiter?**

Die Teilnahme am Programm ist kostenlos und einfach. Wir arbeiten mit Visualsoft zusammen, um Ihnen Tracking, Reporting und Provisionszahlungen von Drittanbietern zu ermöglichen.
[Hier anmelden] (https://signup.performancehorizon.com/signup/en/visualsoft).

Nachdem Sie Ihr Konto erstellt und sich angemeldet haben, wählen Sie "Admin" in der Navigationsleiste und vergewissern Sie sich, dass Sie sich im Bereich "Kampagne" befinden. Klicken Sie dann auf die Lupe in der Spaltenüberschrift "Kampagnentitel", um nach Trouva zu suchen, und fordern Sie dann an Beitreten. Wir bemühen uns, alle Anfragen innerhalb von 48 Stunden zu beantworten.

## Programa de Afiliados de Trouva

Trouva ofrece acceso instantáneo a más de 100,000 productos de las mejores boutiques independientes.
Ofrecemos una selección curada de artículos únicos para el hogar, la moda y los regalos para el comprador que conoce el estilo. Ofrecemos envíos a todo el mundo y Click & Collect o envío urgente de una selección de boutiques.

**¿Qué estamos buscando?**

Sitios web de moda, hogar, regalos y bloggers enfocados a unirse a nuestro programa de afiliados y promover el negocio de comercio electrónico más emocionante y de mayor crecimiento en el Reino Unido. Únase a nosotros hoy mismo y podrá ganar comisiones cuando sus visitantes realicen una compra en Trouva.com.

**¿Por qué unirse a nosotros?**

* Comisión

* Comisión de ventas hasta 30 días después de la primera visita.

* Gratis y fácil de unir.

* Alimentación de datos completa de nuestros productos actualizada diariamente.

* Una amplia selección de creatividades que puede utilizar para promocionar el programa, incluidos banners y enlaces.

* La lista de productos más vendidos disponible.

* Boletines informativos regulares para mantenerlo actualizado con los nuevos productos, los más vendidos y las promociones.

* Códigos de descuento genéricos disponibles

**Entonces, ¿qué sigue?**

Unirse al programa es gratis y fácil de hacer. Trabajamos con Visualsoft para brindarle seguimiento de terceros, informes y pagos de comisiones.
[Regístrese aquí] (https://signup.performancehorizon.com/signup/en/visualsoft).

Una vez que haya creado su cuenta y haya iniciado sesi��n, seleccione "Administrador" en la barra de navegación y asegúrese de estar en la sección "Campaña", luego haga clic en la lupa en el encabezado de la columna "Título de la campaña" para buscar Trouva, luego solicite unirse. Nuestro objetivo es responder a todas las solicitudes dentro de las 48 horas.

## Programme d'affiliation Trouva

Trouva offre un accès instantané à plus de 100 000 produits des meilleures boutiques indépendantes.
Nous proposons une sélection de produits uniques pour la maison, la mode et les cadeaux destinés aux acheteurs avertis. Nous proposons des envois dans le monde entier, ainsi qu'une livraison express ou une sélection de boutiques.

**Ce que nous recherchons?**

Les blogueurs et blogueurs de la mode, de la maison, des cadeaux, rejoignent notre programme d’affiliation et promeuvent l’activité de commerce électronique la plus excitante et la plus dynamique au Royaume-Uni. Rejoignez-nous aujourd'hui et gagnez des commissions lorsque vos visiteurs effectuent un achat sur Trouva.com.

**Pourquoi nous rejoindre?**

* Commission

* Commission sur les ventes jusqu'���� 30 jours après la première visite

* Gratuit et facile à rejoindre

* Flux de données complet de nos produits mis à jour quotidiennement

* Une large sélection de créations que vous pouvez utiliser pour promouvoir le programme, y compris des bannières et des liens.

* Liste de produits du meilleur vendeur disponible

* Des lettres d'information régulières pour vous tenir au courant des nouveaux produits, des meilleures ventes et des promotions

* Codes de réduction génériques disponibles

**Alors, quelle est la prochaine étape?**

Rejoindre le programme est gratuit et facile à faire. Nous travaillons avec Visualsoft pour vous fournir des services de suivi, de rapport et de paiement de commission par des tiers.
[Inscrivez-vous ici] (https://signup.performancehorizon.com/signup/en/visualsoft).

Une fois que vous avez créé votre compte et que vous étes connecté, sélectionnez "Admin" dans la barre de navigation et assurez-vous que vous vous trouvez dans la section "Campagne", puis cliquez sur la loupe dans l'en-tête de colonne "Titre de la campagne" pour rechercher Trouva, puis demandez à joindre. Notre objectif est de répondre à toutes les demandes dans les 48 heures.

## Programma di affiliazione di Trouva

Trouva offre accesso immediato a oltre 100.000 prodotti dalle migliori boutique indipendenti.
Offriamo una selezione curata di articoli unici per la casa, la moda e il regalo per gli acquirenti esperti di stile. Offriamo spedizioni in tutto il mondo e Click & Collect o consegna espressa da una selezione di boutique.

**Cosa stiamo cercando?**

Siti web e blogger di moda, casa, regalo focalizzati per unirsi al nostro programma di affiliazione e promuovere la più eccitante e rapida crescita delle attività di e-commerce nel Regno Unito. Unisciti a noi oggi e puoi guadagnare una commissione quando i tuoi visitatori effettuano un acquisto da Trouva.com.

**Perché unirsi a noi?**

* Commissione

* Commissione sulle vendite fino a 30 giorni dopo la prima visita

* Gratuito e facile da aderire

* Datafeed completo dei nostri prodotti aggiornato quotidianamente

* Un'ampia selezione di creatività che puoi utilizzare per promuovere il programma, inclusi banner e link

* Elenco dei prodotti più venduti disponibile

* Newsletter periodiche per tenerti aggiornato con nuovi prodotti, best seller e promozioni

* Codici sconto generici disponibili

**Che cosa succederà?**

Partecipare al programma è gratuito e facile da fare. Lavoriamo con Visualsoft per fornirti tracciamento di terze parti, rapporti e pagamenti delle commissioni.
[Iscriviti qui](https://signup.performancehorizon.com/signup/en/visualsoft).

Dopo aver creato il tuo account e aver effettuato l'accesso, seleziona "Admin" nella barra di navigazione e assicurati di essere nella sezione "Campagna", quindi fai clic sulla lente di ingrandimento nell'intestazione della colonna "Titolo campagna" per cercare Trouva, quindi richiedi a aderire. Miriamo a rispondere a tutte le richieste entro 48 ore.

Affiliates

##Press Hub
Find the latest news from Trouva’s independent community here. For general enquires, please contact [press@trouva.com] (mailto:press@trouva.com)

 
##Want To Feature Trouva?
<a href="mailto:press@trouva.com">
<img src="https://assets.trouva.com/image/upload/w_460,h_540,q_auto:best,b_transparent,f_auto,dpr_auto,c_pad/v1665400153/101022%20Press%20Page/fireplace_with_candles-min.jpg" width="300">
</a>

[Get in touch](mailto:press@trouva.com)

 
<a href="https://drive.google.com/drive/folders/1gkFlEcPhORg4hRjtf0CLvo9MYuUL_UPf">
<img src="https://assets.trouva.com/image/upload/w_460,h_540,q_auto:best,b_transparent,f_auto,dpr_auto,c_pad/v1665400152/101022%20Press%20Page/candles_and_coffee_on_table-min.jpg" width="300">
</a>

[Press images] (https://drive.google.com/drive/folders/1gkFlEcPhORg4hRjtf0CLvo9MYuUL_UPf)

Press

## Careers

Trouva is the destination for beautiful homewares from the best independent boutiques around the world. 

One of the fastest growing tech businesses in Europe, Trouva is making it easy for customers to discover those unique, hard-to-find pieces that would be perfect for them.

Join us at Trouva and help take the world’s best independent retail online, building a world where where beautiful offline inventory is easily available to all.

[Click here to see what roles we have available](https://trouva.workable.com/) and apply!

## Karriere

Die besten Produkte Ihrer Lieblingsboutiquen werden mit Effizienz und einer erstaunlichen Erfahrung geliefert. Einfach richtig?

Besuchen Sie uns auf der Trouva und machen Sie unabhängiges Boutiquen-Shopping zum einzigartigsten Online-Erlebnis.

[Klicken Sie hier, um zu sehen, welche Rollen wir zur Verfügung haben] (https://trouva.workable.com/) und bewerben Sie sich!

## Carreras

Los mejores productos de sus boutiques favoritos se entregan con eficiencia y una experiencia increíble. Fácil verdad?

Únase a nosotros en Trouva y ayude a que la compra en una tienda independiente sea la experiencia en línea más única.

[Haga clic aquí para ver qué roles tenemos disponibles] (https://trouva.workable.com/) y solicite!

## Carrières

Les meilleurs produits de vos boutiques préférées livrés avec efficacité et une expérience incroyable. Facile non?

Rejoignez-nous ��� Trouva et contribuez à faire du shopping en ligne indépendant l'expérience la plus unique en ligne.

[Cliquez ici pour voir quels rôles nous avons disponibles] (https://trouva.workable.com/) et postulez!

## Carriere

I migliori prodotti delle tue boutique preferite consegnati con efficienza e un'esperienza straordinaria. Facile vero?

Unisciti a noi in Trouva e aiutaci a fare dello shopping boutique indipendente l'esperienza online più unica.

[Fare clic qui per vedere quali ruoli sono disponibili] (https://trouva.workable.com/) e applicare!

Careers

##Recruitment Privacy Policy

Welcome to Trouva's Recruitment Privacy Policy, last updated on May 25, 2018

 What does this Recruitment Privacy Policy Cover?

StreetHub Ltd, an English limited company trading under the name “Trouva” (“Trouva�������� or ���we") operates in the UK, which has laws in place governing the collection, use, transfer and disclosure of the personal data of individuals, including applicants and candidates for jobs 
(“Applicants"). We take our obligations under these laws very seriously and are committed to protecting the privacy of all individuals whose personal data we process.

The purpose of this Recruitment Privacy Notice (“Notice”) is to give Applicants information about: 

* what personal data we collect;
* how we collect, use and disclose that data and the legal
grounds for us doing this; and
* their rights in respect of their personal data.

We are the Controller of Applicants’ Personal Data and we are responsible for how this personal data is processed. Should you have any questions about the policy and how your personal data is managed in this context, please get in touch by emailing our People Partner at people@trouva.com.
 
This Notice does not form part of your application or any future contract of employment and may be updated at any time. We will provide you with a revised Notice if we make any substantial updates. It is important you read this Notice, so that you are aware of how and why we are using your personal data.

Information We Collect About Prospective Applicants 

Before, during and after their application to Trouva, we may collect and process information about Applicants. We refer to such information in this Notice as “Personal Data”. We collect the following Personal Data:
 
* Personal Details: Name, home contact details (email, phone numbers, physical address) languages(s) spoken, gender, date of birth, national insurance number, disability status, emergency contact information and photograph;

* Documentation Required under Immigration Laws: Citizenship and passport data, details of residency or work permit;

* Talent Management Information: Details contained in letters of application and resume/CV (previous employment background, education history, professional qualifications and memberships, language and other relevant skills, certification, certification expiration dates), information necessary to complete a background check, information relating to references such as referees’ names and contact details, details on performance management ratings, development programs planned and attended, e-learning programs, performance and development reviews, willingness to relocate, driver's licence information, and information used to populate employee biographies; 

* Any other information you provide to us: such as current salary, desired salary, employment preferences; and

* Special Categories of Personal Data: Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person’s sex life or sexual orientation, and criminal conviction data.

We ask that you avoid submitting Special Categories of Personal Data, unless such information is legally required and/or Trouva requests you to submit such information.

Any information you submit to us must be true, complete and not misleading. Submitting inaccurate, incomplete or misleading information may lead to a rejection of your application during the recruitment process or disciplinary action including immediate termination of your employment. In addition, it is your responsibility to ensure that the information you submit does not violate any third party’s rights.

If you provide us with personal data or other information of a referee or any other individual as part of your application, it is your responsibility to obtain consent from that individual prior to providing the information to us. 

 Sources of Personal Data 

We collect Personal Data from the following sources: 

* Applicants: in person, online, by telephone, or in written correspondence and forms;

* Third-Party websites: where you can apply for jobs at Trouva (as well as professional networking sites such as LinkedIn);

* Previous employers and other referees: in the form of employment references;

* Background and credit check vendors: as part of the recruitment process; and

* Employment agencies and recruiters.
 

 How we use and disclose Personal Data 

Legal Basis for Processing

We will only use Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances: 

* where it is necessary in order to take steps at your request prior to entering into an employment contract; 

* where it is necessary to comply with a legal obligation (including, in respect of Special Categories of Personal Data, obligations under employment law) on us; and

* where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 
For example, Trouva has a legitimate interest in conducting certain background checks on Applicants to ensure that it is offering employment to those individuals whom it considers are most likely to be successful when working for Trouva.

We may also use your Personal Data in the following situations, which are likely to be rare:

* where it is necessary to protect your (or someone else's) vital interests (and, in the case of Special Categories of Personal Data, where you are incapable of consenting);

* where it is necessary for us to defend, prosecute or make a claim against you, us or a third party; and

* in the case of Special Categories of Personal Data, where you have made the information public.

In particular, we may use your Special Categories of Personal Data, such as health/medical information, in order to accommodate a disability or illness during the recruitment process, your diversity-related Personal Data (such as race or ethnicity) in order to comply with legal obligations relating to diversity and anti-discrimination, and your criminal conviction data only where it is appropriate (given the role for which you are applying) and we are legally able to do so.

Purposes of Processing

We process Personal Data for the following purposes:

* Managing Workforce: Managing recruitment and assessing your suitability, capabilities and qualifications for a job with us, approaching you for a role we think is directly relevant to you, processing your application and performing background checks if we offer you a job, such as credit checks and checks to prevent fraud and money laundering;

* Communications: Facilitating communication with you regarding your application and to keep you updated with relevant job opportunities at Trouva (unless and until you unsubscribe from such communications); 

* Taking legal action: Pursuing legal rights and remedies, defending litigation and managing any internal complaints or claims, conducting investigations and complying with internal policies and procedures; and 

* Compliance: Complying with legal (including, in respect of Special Categories of Personal Data, obligations under employment law) and other requirements, such as record-keeping and reporting obligations, anti-discrimination legislation, conducting audits, compliance with government inspections and other requests from government or other public authorities, responding to legal process (such as court orders).

There may be more than one purpose that justifies the use of your Personal Data in any particular circumstance. If you wish to know the particular legal basis on which we rely in respect of a particular purpose for which we are processing your Personal Data (see subsection below), please contact our People Partner by emailing people@trouva.com.
 
We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

If you fail to provide certain Personal Data when requested, we may not be able to review your application, or we may be prevented from complying with our legal obligations.

Disclosures to third parties

We share Personal Data with the following unaffiliated third parties:

* Service Providers: Companies that provide products and services to Trouva such as human resources services, IT systems suppliers and support and background check providers, recruiters and headhunters, and hosting service providers; 

* Previous Employers: Your previous employers in order to perform suitable reference checks; and

* Public and Governmental Authorities: Entities that regulate or have jurisdiction over Trouva such as regulatory authorities, public bodies, and judicial bodies, including to meet national security or law enforcement requirements.

 Transfer of Personal Data 

We may share your Personal Data with certain external third parties who are based outside the European Economic Area (“Europe”). Any processing of your Personal Data by these parties will involve an export of your Personal Data outside of Europe. 

We endeavor to ensure that people to whom we provide Personal Data hold it subject to appropriate safeguards and controls. Whenever we transfer your Personal Data out of Europe, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

* We may transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission. For further details, see [European Commission: Adequacy of the protection of Personal Data in non-EU countries](https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_e).

* Where we use service providers outside Europe, we may use specific contracts approved by the European Commission, which give Personal Data the same protection it has in Europe. For further details, see [European Commission: Model contracts for the transfer of Personal Data to third countries](https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en).

* Where we use service providers based in the U.S., we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to Personal Data shared between Europe and the U.S. For further details, see [European Commission: EU-U.S. Privacy Shield](https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en).

Data Security

Trouva will take appropriate measures to protect Personal Data that are consistent with applicable privacy and data security laws and regulations, including requiring service providers to use appropriate measures to protect the confidentiality and security of Personal Data.

Access to Personal Data within Trouva will be limited to those who have a need to know the information for the purposes described above, and may include Trouva’s Founders and personnel in Business Operations. Such personnel will generally have access to Applicants’ business contact information such as name, desired position, telephone number, postal address and email address.

Trouva has put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach of your Personal Data where we are legally required to do so.

Data Retention

Trouva’s retention periods for Personal Data are based on business needs and legal requirements. We retain Personal Data for as long as is necessary for the processing purpose(s) for which the information was collected, as set out in this Notice, and any other permissible, related purposes. For example, we may retain certain information to comply with regulatory requirements regarding the retention of such data, or in the event a litigation hold is imposed. When Personal Data is no longer needed, we either irreversibly anonymise the data (and we may further retain and use the anonymised information) or securely destroy the data. 

Data Accuracy 

Trouva will take reasonable steps to ensure that the Personal Data processed is reliable for its intended use and is accurate and complete for carrying out the purposes described in this Notice. 

Automated Decisions 

Trouva does not envisage that you will be subject to decisions that will have a significant impact on you based solely on automated decision-making. Trouva will notify you in writing if this position changes.


Your Rights

You have the right, in certain circumstances, to object to the processing of your Personal Data. You can exercise this right by contacting please contact our People Partner by emailing people@trouva.com 

You also have the right, in certain circumstances, to access your Personal Data, to correct inaccurate Personal Data, to have your Personal Data erased, to restrict the processing of your Personal Data, to receive the Personal Data you have provided to Trouva in a structured, commonly used and machine-readable format for onward transmission, and to object to automated decision-making. 

If you wish to exercise any of these rights, please contact please contact our People Partner by emailing people@trouva.com Please note that certain Personal Data may be exempt from such access, correction, erasure, restriction and portability requests in accordance with applicable data protection laws or other laws and regulations.

You also can file a complaint with your local data protection supervisory authority. Please contact please contact our People Partner by emailing people@trouva.com for details of the relevant authority.

For further information on each of those rights, including the circumstances in which they apply, see the [Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation](https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/). 
 
Your Obligations 

You should keep your Personal Data up to date and inform us of any significant changes to your Personal Data. 

Questions or Complaints 

Please contact please contact our People Partner by emailing people@trouva.com with any questions or complaints regarding this Notice or Trouva’s privacy practices. Please provide enough information to identify you, including proof of your identity and address.

##Recruitment Privacy Policy

Welcome to Trouva's Recruitment Privacy Policy, last updated on May 25, 2018

 What does this Recruitment Privacy Policy Cover?

StreetHub Ltd, an English limited company trading under the name “Trouva” (“Trouva” or “we") operates in the UK, which has laws in place governing the collection, use, transfer and disclosure of the personal data of individuals, including applicants and candidates for jobs 
(“Applicants"). We take our obligations under these laws very seriously and are committed to protecting the privacy of all individuals whose personal data we process.

The purpose of this Recruitment Privacy Notice (“Notice”) is to give Applicants information about: 

* what personal data we collect;
* how we collect, use and disclose that data and the legal
grounds for us doing this; and
* their rights in respect of their personal data.

We are the Controller of Applicants’ Personal Data and we are responsible for how this personal data is processed. Should you have any questions about the policy and how your personal data is managed in this context, please get in touch by emailing our People Partner at people@trouva.com.
 
This Notice does not form part of your application or any future contract of employment and may be updated at any time. We will provide you with a revised Notice if we make any substantial updates. It is important you read this Notice, so that you are aware of how and why we are using your personal data.

Information We Collect About Prospective Applicants 

Before, during and after their application to Trouva, we may collect and process information about Applicants. We refer to such information in this Notice as “Personal Data”. We collect the following Personal Data:
 
* Personal Details: Name, home contact details (email, phone numbers, physical address) languages(s) spoken, gender, date of birth, national insurance number, disability status, emergency contact information and photograph;

* Documentation Required under Immigration Laws: Citizenship and passport data, details of residency or work permit;

* Talent Management Information: Details contained in letters of application and resume/CV (previous employment background, education history, professional qualifications and memberships, language and other relevant skills, certification, certification expiration dates), information necessary to complete a background check, information relating to references such as referees’ names and contact details, details on performance management ratings, development programs planned and attended, e-learning programs, performance and development reviews, willingness to relocate, driver's licence information, and information used to populate employee biographies; 

* Any other information you provide to us: such as current salary, desired salary, employment preferences; and

* Special Categories of Personal Data: Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person’s sex life or sexual orientation, and criminal conviction data.

We ask that you avoid submitting Special Categories of Personal Data, unless such information is legally required and/or Trouva requests you to submit such information.

Any information you submit to us must be true, complete and not misleading. Submitting inaccurate, incomplete or misleading information may lead to a rejection of your application during the recruitment process or disciplinary action including immediate termination of your employment. In addition, it is your responsibility to ensure that the information you submit does not violate any third party’s rights.

If you provide us with personal data or other information of a referee or any other individual as part of your application, it is your responsibility to obtain consent from that individual prior to providing the information to us. 

 Sources of Personal Data 

We collect Personal Data from the following sources: 

* Applicants: in person, online, by telephone, or in written correspondence and forms;

* Third-Party websites: where you can apply for jobs at Trouva (as well as professional networking sites such as LinkedIn);

* Previous employers and other referees: in the form of employment references;

* Background and credit check vendors: as part of the recruitment process; and

* Employment agencies and recruiters.
 

 How we use and disclose Personal Data 

Legal Basis for Processing

We will only use Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances: 

* where it is necessary in order to take steps at your request prior to entering into an employment contract; 

* where it is necessary to comply with a legal obligation (including, in respect of Special Categories of Personal Data, obligations under employment law) on us; and

* where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 
For example, Trouva has a legitimate interest in conducting certain background checks on Applicants to ensure that it is offering employment to those individuals whom it considers are most likely to be successful when working for Trouva.

We may also use your Personal Data in the following situations, which are likely to be rare:

* where it is necessary to protect your (or someone else's) vital interests (and, in the case of Special Categories of Personal Data, where you are incapable of consenting);

* where it is necessary for us to defend, prosecute or make a claim against you, us or a third party; and

* in the case of Special Categories of Personal Data, where you have made the information public.

In particular, we may use your Special Categories of Personal Data, such as health/medical information, in order to accommodate a disability or illness during the recruitment process, your diversity-related Personal Data (such as race or ethnicity) in order to comply with legal obligations relating to diversity and anti-discrimination, and your criminal conviction data only where it is appropriate (given the role for which you are applying) and we are legally able to do so.

Purposes of Processing

We process Personal Data for the following purposes:

* Managing Workforce: Managing recruitment and assessing your suitability, capabilities and qualifications for a job with us, approaching you for a role we think is directly relevant to you, processing your application and performing background checks if we offer you a job, such as credit checks and checks to prevent fraud and money laundering;

* Communications: Facilitating communication with you regarding your application and to keep you updated with relevant job opportunities at Trouva (unless and until you unsubscribe from such communications); 

* Taking legal action: Pursuing legal rights and remedies, defending litigation and managing any internal complaints or claims, conducting investigations and complying with internal policies and procedures; and 

* Compliance: Complying with legal (including, in respect of Special Categories of Personal Data, obligations under employment law) and other requirements, such as record-keeping and reporting obligations, anti-discrimination legislation, conducting audits, compliance with government inspections and other requests from government or other public authorities, responding to legal process (such as court orders).

There may be more than one purpose that justifies the use of your Personal Data in any particular circumstance. If you wish to know the particular legal basis on which we rely in respect of a particular purpose for which we are processing your Personal Data (see subsection below), please contact our People Partner by emailing people@trouva.com.
 
We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

If you fail to provide certain Personal Data when requested, we may not be able to review your application, or we may be prevented from complying with our legal obligations.

Disclosures to third parties

We share Personal Data with the following unaffiliated third parties:

* Service Providers: Companies that provide products and services to Trouva such as human resources services, IT systems suppliers and support and background check providers, recruiters and headhunters, and hosting service providers; 

* Previous Employers: Your previous employers in order to perform suitable reference checks; and

* Public and Governmental Authorities: Entities that regulate or have jurisdiction over Trouva such as regulatory authorities, public bodies, and judicial bodies, including to meet national security or law enforcement requirements.

 Transfer of Personal Data 

We may share your Personal Data with certain external third parties who are based outside the European Economic Area (“Europe�����). Any processing of your Personal Data by these parties will involve an export of your Personal Data outside of Europe. 

We endeavor to ensure that people to whom we provide Personal Data hold it subject to appropriate safeguards and controls. Whenever we transfer your Personal Data out of Europe, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

* We may transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission. For further details, see [European Commission: Adequacy of the protection of Personal Data in non-EU countries](https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_e).

* Where we use service providers outside Europe, we may use specific contracts approved by the European Commission, which give Personal Data the same protection it has in Europe. For further details, see [European Commission: Model contracts for the transfer of Personal Data to third countries](https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en).

* Where we use service providers based in the U.S., we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to Personal Data shared between Europe and the U.S. For further details, see [European Commission: EU-U.S. Privacy Shield](https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en).

Data Security

Trouva will take appropriate measures to protect Personal Data that are consistent with applicable privacy and data security laws and regulations, including requiring service providers to use appropriate measures to protect the confidentiality and security of Personal Data.

Access to Personal Data within Trouva will be limited to those who have a need to know the information for the purposes described above, and may include Trouva’s Founders and personnel in Business Operations. Such personnel will generally have access to Applicants��� business contact information such as name, desired position, telephone number, postal address and email address.

Trouva has put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach of your Personal Data where we are legally required to do so.

Data Retention

Trouva’s retention periods for Personal Data are based on business needs and legal requirements. We retain Personal Data for as long as is necessary for the processing purpose(s) for which the information was collected, as set out in this Notice, and any other permissible, related purposes. For example, we may retain certain information to comply with regulatory requirements regarding the retention of such data, or in the event a litigation hold is imposed. When Personal Data is no longer needed, we either irreversibly anonymise the data (and we may further retain and use the anonymised information) or securely destroy the data. 

Data Accuracy 

Trouva will take reasonable steps to ensure that the Personal Data processed is reliable for its intended use and is accurate and complete for carrying out the purposes described in this Notice. 

Automated Decisions 

Trouva does not envisage that you will be subject to decisions that will have a significant impact on you based solely on automated decision-making. Trouva will notify you in writing if this position changes.


Your Rights

You have the right, in certain circumstances, to object to the processing of your Personal Data. You can exercise this right by contacting please contact our People Partner by emailing people@trouva.com 

You also have the right, in certain circumstances, to access your Personal Data, to correct inaccurate Personal Data, to have your Personal Data erased, to restrict the processing of your Personal Data, to receive the Personal Data you have provided to Trouva in a structured, commonly used and machine-readable format for onward transmission, and to object to automated decision-making. 

If you wish to exercise any of these rights, please contact please contact our People Partner by emailing people@trouva.com Please note that certain Personal Data may be exempt from such access, correction, erasure, restriction and portability requests in accordance with applicable data protection laws or other laws and regulations.

You also can file a complaint with your local data protection supervisory authority. Please contact please contact our People Partner by emailing people@trouva.com for details of the relevant authority.

For further information on each of those rights, including the circumstances in which they apply, see the [Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation](https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/). 
 
Your Obligations 

You should keep your Personal Data up to date and inform us of any significant changes to your Personal Data. 

Questions or Complaints 

Please contact please contact our People Partner by emailing people@trouva.com with any questions or complaints regarding this Notice or Trouva’s privacy practices. Please provide enough information to identify you, including proof of your identity and address.

Recruitment Privacy Policy

Privacy Policy

##Data Subject Response Procedures

This document sets out StreetHub Ltd, an English limited company trading under the name “Trouva” (“Trouva or “we”) procedures for responding to data subjects’ requests to exercise their rights under the “General Data Protection Regulation" or “GDPR”. 

Such requests may come from a variety of data subjects whose personal data is being processed. All of these categories of data subjects need to be notified of their rights and the procedures for exercising them. 

The form in which these procedures are made accessible to data subjects may vary, depending on the category of data subject. The procedures below are drafted for internal use to inform those who will be responding to data subjects���� requests of data subjects' rights. However, they can easily be modified for external use, e.g., to notify data subjects of their rights.

1.	About these procedures 

1.1.	Data subjects have certain rights under the GDPR in respect of their personal data. When we process data subjects’ personal data, we shall respect those rights. These procedures provide a framework for responding to requests to exercise those rights. It is our policy to ensure that requests by data subjects covered by these procedures to exercise their rights in respect of their personal data are handled in accordance with the GDPR.

1.2.	For the purposes of these procedures, “personal data” means any information relating to an identified or identifiable individual (“data subject”). An identified or identifiable individual is anyone who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, identification number, location data or online identifier, or by reference to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual. “Processing” means any operation or set of operations that is performed on personal data or sets of personal data, such as collection, use, storage, dissemination and erasure.

1.3.	These procedures only apply to data subjects whose personal data we process.


2.	Responding to requests to access personal data

2.1.	Data subjects have the right to request access to their personal data processed by us. Such requests are called subject access requests (“SARs”). When a data subject makes a SAR we shall take the following steps:

2.1.1.	log the date on which the request was received (to ensure that the relevant timeframe of one month for responding to the request is met);

2.1.2.	confirm the identity of the data subject who is the subject of the personal data. For example, we may request additional information from the data subject to confirm their identity;

2.1.3.	search databases, systems, applications and other places where the personal data which are the subject of the request may be held; and

2.1.4.	confirm to the data subject whether or not personal data of the data subject making the SAR are being processed.

2.2.	If personal data of the data subject are being processed, we shall provide the data subject with the following information in a concise, transparent, intelligible and easily accessible form, using clear and plain language, in writing or by other (including electronic) means:

2.2.1.	the purposes of the processing;

2.2.2.	the categories of personal data concerned (e.g., contact details, bank account information and details of sales activity);

2.2.3.	the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients overseas (e.g., service providers based outside the European Economic Area (being the EU plus Iceland, Liechtenstein and Norway) (“EEA”));

2.2.4.	where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;

2.2.5.	the existence of the right to request rectification or erasure of personal data or restriction of processing of personal data or to object to such processing;

2.2.6.	the right to lodge a complaint with the Information Commissioner’s Office;

2.2.7.	where the personal data are not collected from the data subject, any available information as to their source; 

2.2.8.	the existence of automated decision-making and meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject; and

2.2.9.	where personal data are transferred outside the EEA, details of the appropriate safeguards to protect the personal data.

2.3.	We shall also, unless there is an exemption (see Exemptions below), provide the data subject with a copy of the personal data processed by us in a commonly used electronic form (unless the data subject either did not make the request by electronic means or has specifically requested not to be provided with the copy in electronic form) within one month of receipt of the request. If the request is complex, or there are a number of requests, we may extend the period for responding by a further two months. If we extend the period for responding we shall inform the data subject within one month of receipt of the request and explain the reason(s) for the delay.

2.4.	Before providing the personal data to the data subject making the SAR, we shall review the personal data requested to see if they contain the personal data of other data subjects. If they do, we may redact the personal data of those other data subjects prior to providing the data subject with their personal data, unless those other data subjects have consented to the disclosure of their personal data.

2.5.	If the SAR is manifestly unfounded or excessive, e.g., because of its repetitive character, we may charge a reasonable fee, taking into account the administrative costs of providing the personal data, or refuse to act on the request.

2.6.	If we are not going to respond to the SAR we shall inform the data subject of the reason(s) for not taking action and of the possibility of lodging a complaint with the Information Commissioner��s Office.

3.	Responding to requests to rectify personal data

3.1.	Data subjects have the right to have their inaccurate personal data rectified. Rectification can include having incomplete personal data completed, e.g., by a data subject providing a supplementary statement regarding the data. Where such a request is made, we shall, unless there is an exemption (see Exemptions below), rectify the personal data without undue delay. 

3.2.	We shall also communicate the rectification of the personal data to each recipient to whom the personal data have been disclosed (e.g., our third party service providers who process the data on our behalf), unless this is impossible or involves disproportionate effort. We shall also inform the data subject about those recipients if the data subject requests it.

4.	Responding to requests for the erasure of personal data

4.1.	Data subjects have the right, in certain circumstances, to request that we erase their personal data. Where such a request is made, we shall, unless there is an exemption (see Exemptions below), erase the personal data without undue delay if:

4.1.1.	the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;

4.1.2.	the data subject withdraws their consent to the processing of their personal data and consent was the legal basis on which the personal data were processed and there is no other legal basis for the processing;

4.1.3.	the data subject objects to the processing of their personal data on the basis of our performance of a task carried out in the public interest or in the exercise of official authority vested in us, or on the basis of our legitimate interests which override the data subject’s interests or fundamental rights and freedoms, unless we either can show compelling legitimate grounds for the processing which override those interests, rights and freedoms, or we are processing the data for the establishment, exercise or defence of legal claims;

4.1.4.	the data subject objects to the processing of their personal data for direct marketing purposes;

4.1.5.	the personal data have been unlawfully processed;

4.1.6.	the personal data have to be erased for compliance with a legal obligation to which we are subject; or

4.1.7.	the personal data have been collected in relation to the offer of e-commerce or other online services.

4.2.	When a data subject makes a request for erasure in the circumstances set out above, we shall, unless there is an exemption (see paragraph 4.5 and Exemptions below), take the following steps: 

4.2.1.	log the date on which the request was received (to ensure that the relevant timeframe of one month for responding to the request is met);

4.2.2.	confirm the identity of the data subject who is the subject of the personal data. We may request additional information from the data subject to do this;

4.2.3.	search databases, systems, applications and other places where the personal data which are the subject of the request may be held and erase such data within one month of receipt of the request. If the request is complex, or there are a number of requests, we may extend the period for responding by a further two months. If we extend the period for responding we shall inform the data subject within one month of receipt of the request and explain the reason(s) for the delay;

4.2.4.	where we have made the personal data public, we must, taking reasonable steps, including technical measures, inform those who are processing the personal data that the data subject has requested the erasure by them of any links to, or copies or replications of, those personal data; and

4.2.5.	communicate the erasure of the personal data to each recipient to whom the personal data have been disclosed unless this is impossible or involves disproportionate effort. We shall also inform the data subject about those recipients if the data subject requests it.

4.3.	If the request is manifestly unfounded or excessive, e.g., because of its repetitive character, we may charge a reasonable fee, taking into account the administrative costs of erasure, or refuse to act on the request.

4.4.	If we are not going to respond to the request we shall inform the data subject of the reasons for not taking action and of the possibility of lodging a complaint with the Information Commissioner’s Office.

4.5.	In addition to the exemptions in Exemptions below, we can also refuse to erase the personal data to the extent processing is necessary:

4.5.1.	for exercising the right of freedom of expression and information;

4.5.2.	for compliance with a legal obligation which requires processing by law and to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;

4.5.3.	for reasons of public interest in the area of public health;

4.5.4.	for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in so far as the right to erasure is likely to render impossible or seriously impair the achievement of the objectives of that processing; or

4.5.5.	for the establishment, exercise or defence of legal claims.

5.	Responding to requests to restrict the processing of personal data

5.1.	Data subjects have the right, unless there is an exemption (see Exemptions below), to restrict the processing of their personal data if:

5.1.1.	the data subject contests the accuracy of the personal data, for a period to allow us to verify the accuracy of the personal data;

5.1.2.	the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;

5.1.3.	we no longer need the personal data for the purposes we collected them, but they are required by the data subject for the establishment, exercise or defence of legal claims; and

5.1.4.	the data subject has objected to the processing, pending verification of whether we have legitimate grounds to override the data subject���s objection.

5.2.	Where processing has been restricted, we shall only process the personal data (excluding storing them):

5.2.1.	with the data subject’s consent;

5.2.2.	for the establishment, exercise or defence of legal claims;

5.2.3.	for the protection of the rights of another person; or

5.2.4.	for reasons of important public interest.
 
5.3.	Prior to lifting the restriction, we shall inform the data subject of the lifting of the restriction.

5.4.	We shall communicate the restriction of processing of the personal data to each recipient to whom the personal data have been disclosed, unless this is impossible or involves disproportionate effort. We shall also inform the data subject about those recipients if the data subject requests it.

6.	Responding to requests for the portability of personal data

6.1.	Data subjects have the right, in certain circumstances, to receive their personal data that they have provided to us in a structured, commonly used and machine-readable format that they can then transmit to another company. Where such a request is made, we shall, unless there is an exemption (see Exemptions below), provide the personal data without undue delay if:

6.1.1.	the legal basis for the processing of the personal data is consent or pursuant to a contract; and

6.1.2.	our processing of those data is automated.

6.2.	When a data subject makes a request for portability in the circumstances set out above, we shall take the following steps:

6.2.1.	log the date on which the request was received (to ensure that the relevant timeframe of one month for responding to the request is met);

6.2.2.	confirm the identity of the data subject who is the subject of the personal data. We may request additional information from the data subject to confirm their identity; and

6.2.3.	search databases, systems, applications and other places where the personal data which are the subject of the request may be held and provide the data subject with such data (or, at the data subject’s request, transmit the personal data directly to another company, where technically feasible) within one month of receipt of the request. If the request is complex, or there are a number of requests, we may extend the period for responding by a further two months. If we extend the period for responding we shall inform the data subject within one month of receipt of the request and explain the reason(s) for the delay.

6.3.	If the request is manifestly unfounded or excessive, e.g., because of its repetitive character, we may charge a reasonable fee, taking into account the administrative costs of providing or transmitting the personal data or refuse to act on the request.

6.4.	If we are not going to respond to the request we shall inform the data subject of the reasons for not taking action and of the possibility of lodging a complaint with the Information Commissioner's Office.
 
7.	Responding to objections to the processing of personal data

7.1.	Data subjects have the right to object to the processing of their personal data where such processing is on the basis of our performance of a task carried out in the public interest or in the exercise of official authority vested in us, or on the basis of our legitimate interests which override the data subject’s interests or fundamental rights and freedoms, unless we either:

7.1.1.	can show compelling legitimate grounds for the processing which override those interests, rights and freedoms; or

7.1.2.	are processing the personal data for the establishment, exercise or defence of legal claims.

7.2.	Data subjects also have the right to object to the processing of their personal data for scientific or historical research purposes or statistical purposes, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.3.	Where such an objection is made, we shall, unless there is an exemption (see Exemptions below), no longer process a data subject’s personal data.

7.4.	Where personal data are processed for direct marketing purposes, data subjects have the right to object at any time to the processing of their personal data for such marketing. If a data subject makes such a request, we shall stop processing the personal data for such purposes.

8.	Responding to requests not to be subject to automated decision-making

8.1.	Data subjects have the right, in certain circumstances, not to be subject to a decision based solely on the automated processing of their personal data, if such decision produces legal effects concerning them or similarly significantly affects them. Where such a request is made, we shall, unless there is an exemption (see Exemptions below), no longer make such a decision unless it:

8.1.1.	is necessary for entering into, or the performance of, a contract between us and the data subject; or

8.1.2.	is authorised by applicable law which lays down suitable measures to safeguard the data subject’s rights, freedoms and legitimate interests; or

8.1.3.	is based on the data subject’s explicit consent.

8.2.	If the decision falls within paragraphs 8.1.1 or 8.1.3, we shall implement suitable measures to safeguard the data subject’s rights, freedoms and legitimate interests, including the right to obtain human intervention, to express their point of view and to contest the decision.

9.	Exemptions

9.1.	Before responding to any request we shall check whether there are any exemptions that apply to the personal data that are the subject of the request. Exemptions may apply where it is necessary and proportionate not to comply with the requests described above to safeguard:

9.1.1.	national security;

9.1.2.	defence;

9.1.3.	public security;

9.1.4.	the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security;

9.1.5.	other important objectives of general national public interest, in particular an important national economic or financial interest, including monetary, budgetary and taxation matters, public health and social security;

9.1.6.	the protection of judicial independence and judicial proceedings;

9.1.7.	the prevention, investigation, detection and prosecution of breaches of ethics for regulated professions;

9.1.8.	a monitoring, inspection or regulatory function connected, even occasionally, to the exercise of official authority in the cases referred to in paragraphs 9.1.1 to 9.1.5 and 9.1.7 above;

9.1.9.	the protection of the data subject or the rights and freedoms of others; or

9.1.10.	the enforcement of civil law claims.

##Data Subject Response Procedures

This document sets out StreetHub Ltd, an English limited company trading under the name “Trouva” (“Trouva or “we”) procedures for responding to data subjects�� requests to exercise their rights under the “General Data Protection Regulation" or “GDPR���. 

Such requests may come from a variety of data subjects whose personal data is being processed. All of these categories of data subjects need to be notified of their rights and the procedures for exercising them. 

The form in which these procedures are made accessible to data subjects may vary, depending on the category of data subject. The procedures below are drafted for internal use to inform those who will be responding to data subjects������ requests of data subjects' rights. However, they can easily be modified for external use, e.g., to notify data subjects of their rights.

1.	About these procedures 

1.1.	Data subjects have certain rights under the GDPR in respect of their personal data. When we process data subjects’ personal data, we shall respect those rights. These procedures provide a framework for responding to requests to exercise those rights. It is our policy to ensure that requests by data subjects covered by these procedures to exercise their rights in respect of their personal data are handled in accordance with the GDPR.

1.2.	For the purposes of these procedures, �����personal data” means any information relating to an identified or identifiable individual (“data subject”). An identified or identifiable individual is anyone who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, identification number, location data or online identifier, or by reference to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual. ��Processing��� means any operation or set of operations that is performed on personal data or sets of personal data, such as collection, use, storage, dissemination and erasure.

1.3.	These procedures only apply to data subjects whose personal data we process.


2.	Responding to requests to access personal data

2.1.	Data subjects have the right to request access to their personal data processed by us. Such requests are called subject access requests (���SARs”). When a data subject makes a SAR we shall take the following steps:

2.1.1.	log the date on which the request was received (to ensure that the relevant timeframe of one month for responding to the request is met);

2.1.2.	confirm the identity of the data subject who is the subject of the personal data. For example, we may request additional information from the data subject to confirm their identity;

2.1.3.	search databases, systems, applications and other places where the personal data which are the subject of the request may be held; and

2.1.4.	confirm to the data subject whether or not personal data of the data subject making the SAR are being processed.

2.2.	If personal data of the data subject are being processed, we shall provide the data subject with the following information in a concise, transparent, intelligible and easily accessible form, using clear and plain language, in writing or by other (including electronic) means:

2.2.1.	the purposes of the processing;

2.2.2.	the categories of personal data concerned (e.g., contact details, bank account information and details of sales activity);

2.2.3.	the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients overseas (e.g., service providers based outside the European Economic Area (being the EU plus Iceland, Liechtenstein and Norway) (“EEA”));

2.2.4.	where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;

2.2.5.	the existence of the right to request rectification or erasure of personal data or restriction of processing of personal data or to object to such processing;

2.2.6.	the right to lodge a complaint with the Information Commissioner’s Office;

2.2.7.	where the personal data are not collected from the data subject, any available information as to their source; 

2.2.8.	the existence of automated decision-making and meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject; and

2.2.9.	where personal data are transferred outside the EEA, details of the appropriate safeguards to protect the personal data.

2.3.	We shall also, unless there is an exemption (see Exemptions below), provide the data subject with a copy of the personal data processed by us in a commonly used electronic form (unless the data subject either did not make the request by electronic means or has specifically requested not to be provided with the copy in electronic form) within one month of receipt of the request. If the request is complex, or there are a number of requests, we may extend the period for responding by a further two months. If we extend the period for responding we shall inform the data subject within one month of receipt of the request and explain the reason(s) for the delay.

2.4.	Before providing the personal data to the data subject making the SAR, we shall review the personal data requested to see if they contain the personal data of other data subjects. If they do, we may redact the personal data of those other data subjects prior to providing the data subject with their personal data, unless those other data subjects have consented to the disclosure of their personal data.

2.5.	If the SAR is manifestly unfounded or excessive, e.g., because of its repetitive character, we may charge a reasonable fee, taking into account the administrative costs of providing the personal data, or refuse to act on the request.

2.6.	If we are not going to respond to the SAR we shall inform the data subject of the reason(s) for not taking action and of the possibility of lodging a complaint with the Information Commissioner’s Office.

3.	Responding to requests to rectify personal data

3.1.	Data subjects have the right to have their inaccurate personal data rectified. Rectification can include having incomplete personal data completed, e.g., by a data subject providing a supplementary statement regarding the data. Where such a request is made, we shall, unless there is an exemption (see Exemptions below), rectify the personal data without undue delay. 

3.2.	We shall also communicate the rectification of the personal data to each recipient to whom the personal data have been disclosed (e.g., our third party service providers who process the data on our behalf), unless this is impossible or involves disproportionate effort. We shall also inform the data subject about those recipients if the data subject requests it.

4.	Responding to requests for the erasure of personal data

4.1.	Data subjects have the right, in certain circumstances, to request that we erase their personal data. Where such a request is made, we shall, unless there is an exemption (see Exemptions below), erase the personal data without undue delay if:

4.1.1.	the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;

4.1.2.	the data subject withdraws their consent to the processing of their personal data and consent was the legal basis on which the personal data were processed and there is no other legal basis for the processing;

4.1.3.	the data subject objects to the processing of their personal data on the basis of our performance of a task carried out in the public interest or in the exercise of official authority vested in us, or on the basis of our legitimate interests which override the data subject’s interests or fundamental rights and freedoms, unless we either can show compelling legitimate grounds for the processing which override those interests, rights and freedoms, or we are processing the data for the establishment, exercise or defence of legal claims;

4.1.4.	the data subject objects to the processing of their personal data for direct marketing purposes;

4.1.5.	the personal data have been unlawfully processed;

4.1.6.	the personal data have to be erased for compliance with a legal obligation to which we are subject; or

4.1.7.	the personal data have been collected in relation to the offer of e-commerce or other online services.

4.2.	When a data subject makes a request for erasure in the circumstances set out above, we shall, unless there is an exemption (see paragraph 4.5 and Exemptions below), take the following steps: 

4.2.1.	log the date on which the request was received (to ensure that the relevant timeframe of one month for responding to the request is met);

4.2.2.	confirm the identity of the data subject who is the subject of the personal data. We may request additional information from the data subject to do this;

4.2.3.	search databases, systems, applications and other places where the personal data which are the subject of the request may be held and erase such data within one month of receipt of the request. If the request is complex, or there are a number of requests, we may extend the period for responding by a further two months. If we extend the period for responding we shall inform the data subject within one month of receipt of the request and explain the reason(s) for the delay;

4.2.4.	where we have made the personal data public, we must, taking reasonable steps, including technical measures, inform those who are processing the personal data that the data subject has requested the erasure by them of any links to, or copies or replications of, those personal data; and

4.2.5.	communicate the erasure of the personal data to each recipient to whom the personal data have been disclosed unless this is impossible or involves disproportionate effort. We shall also inform the data subject about those recipients if the data subject requests it.

4.3.	If the request is manifestly unfounded or excessive, e.g., because of its repetitive character, we may charge a reasonable fee, taking into account the administrative costs of erasure, or refuse to act on the request.

4.4.	If we are not going to respond to the request we shall inform the data subject of the reasons for not taking action and of the possibility of lodging a complaint with the Information Commissioner�����s Office.

4.5.	In addition to the exemptions in Exemptions below, we can also refuse to erase the personal data to the extent processing is necessary:

4.5.1.	for exercising the right of freedom of expression and information;

4.5.2.	for compliance with a legal obligation which requires processing by law and to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;

4.5.3.	for reasons of public interest in the area of public health;

4.5.4.	for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in so far as the right to erasure is likely to render impossible or seriously impair the achievement of the objectives of that processing; or

4.5.5.	for the establishment, exercise or defence of legal claims.

5.	Responding to requests to restrict the processing of personal data

5.1.	Data subjects have the right, unless there is an exemption (see Exemptions below), to restrict the processing of their personal data if:

5.1.1.	the data subject contests the accuracy of the personal data, for a period to allow us to verify the accuracy of the personal data;

5.1.2.	the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;

5.1.3.	we no longer need the personal data for the purposes we collected them, but they are required by the data subject for the establishment, exercise or defence of legal claims; and

5.1.4.	the data subject has objected to the processing, pending verification of whether we have legitimate grounds to override the data subject’s objection.

5.2.	Where processing has been restricted, we shall only process the personal data (excluding storing them):

5.2.1.	with the data subject’s consent;

5.2.2.	for the establishment, exercise or defence of legal claims;

5.2.3.	for the protection of the rights of another person; or

5.2.4.	for reasons of important public interest.
 
5.3.	Prior to lifting the restriction, we shall inform the data subject of the lifting of the restriction.

5.4.	We shall communicate the restriction of processing of the personal data to each recipient to whom the personal data have been disclosed, unless this is impossible or involves disproportionate effort. We shall also inform the data subject about those recipients if the data subject requests it.

6.	Responding to requests for the portability of personal data

6.1.	Data subjects have the right, in certain circumstances, to receive their personal data that they have provided to us in a structured, commonly used and machine-readable format that they can then transmit to another company. Where such a request is made, we shall, unless there is an exemption (see Exemptions below), provide the personal data without undue delay if:

6.1.1.	the legal basis for the processing of the personal data is consent or pursuant to a contract; and

6.1.2.	our processing of those data is automated.

6.2.	When a data subject makes a request for portability in the circumstances set out above, we shall take the following steps:

6.2.1.	log the date on which the request was received (to ensure that the relevant timeframe of one month for responding to the request is met);

6.2.2.	confirm the identity of the data subject who is the subject of the personal data. We may request additional information from the data subject to confirm their identity; and

6.2.3.	search databases, systems, applications and other places where the personal data which are the subject of the request may be held and provide the data subject with such data (or, at the data subject’s request, transmit the personal data directly to another company, where technically feasible) within one month of receipt of the request. If the request is complex, or there are a number of requests, we may extend the period for responding by a further two months. If we extend the period for responding we shall inform the data subject within one month of receipt of the request and explain the reason(s) for the delay.

6.3.	If the request is manifestly unfounded or excessive, e.g., because of its repetitive character, we may charge a reasonable fee, taking into account the administrative costs of providing or transmitting the personal data or refuse to act on the request.

6.4.	If we are not going to respond to the request we shall inform the data subject of the reasons for not taking action and of the possibility of lodging a complaint with the Information Commissioner's Office.
 
7.	Responding to objections to the processing of personal data

7.1.	Data subjects have the right to object to the processing of their personal data where such processing is on the basis of our performance of a task carried out in the public interest or in the exercise of official authority vested in us, or on the basis of our legitimate interests which override the data subject’s interests or fundamental rights and freedoms, unless we either:

7.1.1.	can show compelling legitimate grounds for the processing which override those interests, rights and freedoms; or

7.1.2.	are processing the personal data for the establishment, exercise or defence of legal claims.

7.2.	Data subjects also have the right to object to the processing of their personal data for scientific or historical research purposes or statistical purposes, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.3.	Where such an objection is made, we shall, unless there is an exemption (see Exemptions below), no longer process a data subject’s personal data.

7.4.	Where personal data are processed for direct marketing purposes, data subjects have the right to object at any time to the processing of their personal data for such marketing. If a data subject makes such a request, we shall stop processing the personal data for such purposes.

8.	Responding to requests not to be subject to automated decision-making

8.1.	Data subjects have the right, in certain circumstances, not to be subject to a decision based solely on the automated processing of their personal data, if such decision produces legal effects concerning them or similarly significantly affects them. Where such a request is made, we shall, unless there is an exemption (see Exemptions below), no longer make such a decision unless it:

8.1.1.	is necessary for entering into, or the performance of, a contract between us and the data subject; or

8.1.2.	is authorised by applicable law which lays down suitable measures to safeguard the data subject’s rights, freedoms and legitimate interests; or

8.1.3.	is based on the data subject’s explicit consent.

8.2.	If the decision falls within paragraphs 8.1.1 or 8.1.3, we shall implement suitable measures to safeguard the data subject’s rights, freedoms and legitimate interests, including the right to obtain human intervention, to express their point of view and to contest the decision.

9.	Exemptions

9.1.	Before responding to any request we shall check whether there are any exemptions that apply to the personal data that are the subject of the request. Exemptions may apply where it is necessary and proportionate not to comply with the requests described above to safeguard:

9.1.1.	national security;

9.1.2.	defence;

9.1.3.	public security;

9.1.4.	the prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including the safeguarding against and the prevention of threats to public security;

9.1.5.	other important objectives of general national public interest, in particular an important national economic or financial interest, including monetary, budgetary and taxation matters, public health and social security;

9.1.6.	the protection of judicial independence and judicial proceedings;

9.1.7.	the prevention, investigation, detection and prosecution of breaches of ethics for regulated professions;

9.1.8.	a monitoring, inspection or regulatory function connected, even occasionally, to the exercise of official authority in the cases referred to in paragraphs 9.1.1 to 9.1.5 and 9.1.7 above;

9.1.9.	the protection of the data subject or the rights and freedoms of others; or

9.1.10.	the enforcement of civil law claims.

Data Subject Response Procedures

![button](https://i.imgur.com/TFyIWGA.png)

## Gifting at Trouva

**Send beautifully unique gifts to loved ones**

In partnership with our independent boutiques, we’ve launched a brand new complimentary gift wrapping service. Send gifts to friends and family all over the world, safe in the knowledge that they’ll arrive beautifully wrapped. 

Each boutique has their own style and aesthetic so no two boutiques wrap the same. The choice of paper, ribbons or tags are chosen by our shopkeepers, adding an extra level of surprise to every gift bought on Trouva.

**How to find boutiques who offer this service:**

Look out for this message on boutique pages and product pages. It signals that they’re offering complimentary gift wrap. 
![button](https://i.imgur.com/dJ9Tlkr.png)
You can also select the ‘Complimentary Gift Wrap’ filter on category pages to find products too. 

**How to request complimentary gift wrap:**

* Add a product from a gift-ready boutique to your basket.
* Select ‘this is a gift' at checkout so the boutique knows to wrap your items. 
* The boutique will remove all prices from the item and receipt. 
* Please note: extra large or bulky items may be difficult to wrap and therefore may arrive without additional gift wrapping. 

**Gift Wrap Examples**

See a selection of the complimentary gift wrapping available. Each one uniquely individual to the boutique.

![button](https://i.imgur.com/lBJBxK8.jpeg)

![button](https://i.imgur.com/TFyIWGA.png)

## Schenken bei Trouva

**Senden Sie wunderschöne einzigartige Geschenke an Ihre Lieben**

In Zusammenarbeit mit unseren unabhängigen Boutiquen haben wir einen brandneuen kostenlosen Geschenkverpackungsservice eingeführt. Senden Sie Geschenke an Freunde und Familienmitglieder auf der ganzen Welt, in der Gewissheit, dass sie wunderschön verpackt ankommen.

Jede Boutique hat ihren eigenen Stil und ihre eigene Ästhetik, sodass keine zwei Boutiquen gleich sind. Die Auswahl an Papier, Bändern oder Etiketten wird von unseren Ladenbesitzern getroffen, was jedem auf Trouva gekauften Geschenk eine zusätzliche Überraschung verleiht.

**So finden Sie Boutiquen, die diesen Service anbieten:**

Achten Sie auf diese Nachricht auf Boutique- und Produktseiten. Es signalisiert, dass sie eine kostenlose Geschenkverpackung anbieten.
![button](https://i.imgur.com/Xk5Ibfm.png)
Sie können auch den Filter ���Kostenlose Geschenkverpackung�� auf Kategorieseiten auswählen, um auch Produkte zu finden.

**So fordern Sie eine kostenlose Geschenkverpackung an:**

* Fügen Sie Ihrem Warenkorb ein Produkt aus einer Geschenkboutique hinzu.
* Wählen Sie an der Kasse ‘Dies ist ein Geschenk’ aus, damit die Boutique Ihre Artikel einpacken kann.
* Die Boutique entfernt alle Preise von Artikel und Quittung.
* Bitte beachten Sie: Extra große oder sperrige Gegenstände sind möglicherweise schwer zu verpacken und kommen daher möglicherweise ohne zusätzliche Geschenkverpackung an.

**Beispiele für Geschenkverpackungen **

Sehen Sie sich eine Auswahl der kostenlosen Geschenkverpackung an. Jeder einzigartig für die Boutique.


![button](https://i.imgur.com/lBJBxK8.jpeg)

![button](https://i.imgur.com/TFyIWGA.png)

## Regalar en Trouva

**Envíe hermosos regalos únicos a sus seres queridos**

En asociación con nuestras boutiques independientes, hemos lanzado un nuevo servicio de envoltura de regalos de cortesía. Envíe regalos a amigos y familiares de todo el mundo, con la certeza de que llegarán bellamente envueltos.

Cada boutique tiene su propio estilo y estética, por lo que no hay dos boutiques iguales. Nuestros comerciantes eligen la elección del papel, las cintas o las etiquetas, lo que agrega un nivel extra de sorpresa a cada regalo comprado en Trouva.

**Cómo encontrar boutiques que ofrezcan este servicio:**

Busque este mensaje en las páginas de tiendas y productos. Indica que están ofreciendo papel de regalo de cortesía.
![button](https://i.imgur.com/q5JJUOh.png)
También puede seleccionar el filtro "Papel de regalo de cortesía" en las páginas de categorías para buscar productos también.

**Cómo solicitar papel de regalo de cortesía:**

* Agregue un producto de una boutique lista para regalos a su carrito.
* Seleccione ‘esto es un regalo’ al finalizar la compra para que la boutique sepa envolver sus artículos.
* La boutique eliminará todos los precios del artículo y el recibo.
* Tenga en cuenta: los artículos extra grandes o voluminosos pueden ser difíciles de envolver y, por lo tanto, pueden llegar sin envoltorio de regalo adicional.

**Ejemplos de papel de regalo**

Vea una selección de envoltorios de regalo de cortesía disponibles. Cada uno de forma única para la boutique.

![button](https://i.imgur.com/lBJBxK8.jpeg)

![button](https://i.imgur.com/TFyIWGA.png)

## Offrir à Trouva

**Envoyez des cadeaux magnifiquement uniques à vos proches**

En partenariat avec nos boutiques indépendantes, nous avons lancé un tout nouveau service d'emballage cadeau gratuit. Envoyez des cadeaux à vos amis et à votre famille partout dans le monde, en sachant qu'ils arriveront dans un emballage magnifique.

Chaque boutique a son propre style et esthétique, il n'y a donc pas deux boutiques pareilles. 
Le choix du papier, des rubans ou des étiquettes est choisi par nos commerçants, ajoutant un niveau supplémentaire de surprise à chaque cadeau acheté sur Trouva.

**Comment trouver les boutiques qui proposent ce service:**

Recherchez ce message sur les pages de la boutique et les pages produits. Cela indique qu'ils offrent un emballage cadeau gratuit.
![button](https://i.imgur.com/hdF1gei.png)
Vous pouvez également sélectionner le filtre  ‘Emballage cadeau gratuit’ sur les pages de catégorie pour rechercher également des produits.

**Comment demander un emballage cadeau gratuit:**

* Ajoutez un produit d'une boutique de prêt-à-porter à votre panier.
* Sélectionnez ‘ceci est un cadeau’  à la caisse afin que la boutique sache emballer vos articles.
* La boutique supprimera tous les prix de l'article et du reçu.
* Remarque: les articles très volumineux ou volumineux peuvent être difficiles à emballer et peuvent donc arriver sans emballage cadeau supplémentaire.

**Exemples d'emballage cadeau**

Voir une sélection d'emballages cadeaux gratuits disponibles. Chacun est unique à la boutique.

![button](https://i.imgur.com/lBJBxK8.jpeg)

![button](https://i.imgur.com/TFyIWGA.png)

## Fare regali a Trouva

**Invia regali meravigliosamente unici ai tuoi cari**

In collaborazione con le nostre boutique indipendenti, abbiamo lanciato un nuovissimo servizio di confezioni regalo gratuito. Invia regali ad amici e parenti in tutto il mondo, con la certezza che arriveranno ben confezionati.

Ogni boutique ha il proprio stile ed estetica, quindi non ci sono due boutique che avvolgono lo stesso. 
La scelta della carta, dei nastri o delle etichette viene scelta dai nostri negozianti, aggiungendo un ulteriore livello di sorpresa ad ogni regalo acquistato su Trouva.

**Come trovare le boutique che offrono questo servizio:**

Cerca questo messaggio nelle pagine delle boutique e nelle pagine dei prodotti. Segnala che stanno offrendo una confezione regalo gratuita.
![button](https://i.imgur.com/I7Y3rlD.png)
Puoi anche selezionare il filtro ‘Confezione regalo gratuita’ nelle pagine delle categorie per trovare anche i prodotti. 

**Come richiedere la confezione regalo in omaggio:**

* Aggiungi un prodotto da una boutique pronta per i regali al tuo carrello.
* Seleziona ‘questo è un regalo’ al momento del pagamento in modo che la boutique sappia come incartare i tuoi articoli.
* La boutique rimuoverà tutti i prezzi dall'articolo e dallo scontrino.
* Nota: gli articoli molto grandi o ingombranti potrebbero essere difficili da incartare e quindi potrebbero arrivare senza ulteriore confezione regalo.

**Esempi di confezioni regalo**

Guarda una selezione delle confezioni regalo gratuite disponibili. Ognuno in modo univoco individuale per la boutique.

![button](https://i.imgur.com/lBJBxK8.jpeg)

Gifting at Trouva

![button](https://i.imgur.com/cAUb14Y.png)

## Click and Collect 
**Shop from local Trouva boutiques online and pick up safely in store**

We’re making it easier for you to support your local Trouva boutiques by launching a new Click and Collect service. Shop with select boutiques on Trouva and pick up your order at their shop. This is a free service and available at selected boutiques.

**How to use Click and Collect:**

* Look out for this message on boutique and product pages. It signals that they’re offering Click and Collect. 
![button](https://i.imgur.com/GW0gGY9.png)
* Check where the boutique is located and that you can get to them safely.
* Add products from that boutique to your basket.
* Choose the Click and Collect option at checkout.
* You’ll receive an email when your order is ready to collect from the boutique.
* Check your email for the boutique’s opening times.

**Boutiques offering Click and Collect:**

Keep an eye out for the icon, there���s plenty more offering this service.

*  [Aida](https://www.trouva.com/boutiques/aida-in-e16je), London

*  [Cissy Wears](https://www.trouva.com/boutiques/cissy-wears-in-se136rt), London

*  [Distinctly Living](https://www.trouva.com/boutiques/distinctly-living-in-tq69an), Devon

*  [DOWSE](https://www.trouva.com/boutiques/dowse-in-bn31da), Brighton

*  [Grace & Mabel](https://www.trouva.com/boutiques/grace-and-mabel-in-bs84hu), Bristol

*  [Homefront Interiors](https://www.trouva.com/boutiques/homefront-interiors-in-ba12lp), Bath

*  [Lillian Daph Store](https://www.trouva.com/boutiques/lillian-daph-store-in-ts121aa), Saltburn-by-the-Sea

*  [Map Stores](https://www.trouva.com/boutiques/map-stores-in-al52sp), Harpenden

*  [Ruskin](https://www.trouva.com/boutiques/ruskin-in-ct91dx), Margate

*  [T&SHOP](https://www.trouva.com/boutiques/tandshop-in-n169ej), London

**Things to remember before picking up your order:**

* Wait until you’ve received your email alert before heading to the boutique.
* Check their opening times for Click and Collect orders.
* Take ID and your order number with you (you���ll find this on your confirmation email).
* No longer able to pick up? Let our team know by dropping them an [email](mailto:support@trouva.com?subject=FAQ%20-%20Account%20sign-in%20enquiry) with your order number.
* Always wear a mask.

![button](https://i.imgur.com/MXPhehR.png)

![button](https://i.imgur.com/cAUb14Y.png)

## Click and Collect
**Kaufen Sie online in lokalen Trouva-Boutiquen ein und holen Sie sie sicher im Geschäft ab**

Wir erleichtern Ihnen die Unterstützung Ihrer lokalen Trouva-Boutiquen, indem wir einen neuen Click and Collect-Service starten. Kaufen Sie in ausgewählten Boutiquen auf Trouva ein und holen Sie Ihre Bestellung in deren Shop ab. Dies ist ein kostenloser Service und in ausgewählten Boutiquen erhältlich.

**So verwenden Sie Click and Collect:**

* Achten Sie auf diese Nachricht auf Boutique- und Produktseiten. Es signalisiert, dass sie Click and Collect anbieten.
![button](https://i.imgur.com/GW0gGY9.png)
* Überprüfen Sie, wo sich die Boutique befindet und ob Sie sicher zu ihnen gelangen können.
* Fügen Sie Produkte aus dieser Boutique Ihrem Warenkorb hinzu.
* Wählen Sie an der Kasse die Option Klicken und Sammeln.
* Sie erhalten eine email, wenn Ihre Bestellung in der Boutique abgeholt werden kann.
* Überprüfen Sie Ihre emails auf die Öffnungszeiten der Boutique.

Boutiquen mit Click and Collect:


Halten Sie Ausschau nach dem Symbol. Dieser Service bietet noch viel mehr.

* [Aida](https://www.trouva.com/boutiques/aida-in-e16je), London
* [Cissy Wears](https://www.trouva.com/boutiques/cissy-wears-in-se136rt), London
* [Distinctly Living](https://www.trouva.com/boutiques/distinctly-living-in-tq69an), Devon
* [DOWSE](https://www.trouva.com/boutiques/dowse-in-bn31da), Brighton
* [Grace & Mabel](https://www.trouva.com/boutiques/grace-and-mabel-in-bs84hu), Bristol
* [Homefront Interiors](https://www.trouva.com/boutiques/homefront-interiors-in-ba12lp), Bath
* [Lillian Daph Store](https://www.trouva.com/boutiques/lillian-daph-store-in-ts121aa), Saltburn-by-the-Sea
* [Map Stores](https://www.trouva.com/boutiques/map-stores-in-al52sp), Harpenden
* [Ruskin](https://www.trouva.com/boutiques/ruskin-in-ct91dx), Margate
* [T&SHOP](https://www.trouva.com/boutiques/tandshop-in-n169ej), London

**Dinge, die Sie vor der Abholung Ihrer Bestellung beachten sollten:**

* Warten Sie, bis Sie Ihre email Benachrichtigung erhalten haben, bevor Sie in die Boutique gehen.
* Überprüfen Sie die Öffnungszeiten für Click and Collect-Bestellungen.
* Nehmen Sie den Ausweis und Ihre Bestellnummer mit (diese finden Sie in Ihrer Bestätigungs-E-Mail).
* Nicht mehr abholen können? Lassen Sie unser Team wissen, indem Sie sie fallen lassen [email](mailto:support@trouva.com?subject=FAQ%20-%20Account%20sign-in%20enquiry) mit Ihrer Bestellnummer.
* Tragen Sie immer eine Maske.

![button](https://i.imgur.com/MXPhehR.png)

![button](https://i.imgur.com/cAUb14Y.png)

## Click and Collect 
**Shop from local Trouva boutiques online and pick up safely in store**

We’re making it easier for you to support your local Trouva boutiques by launching a new Click and Collect service. Shop with select boutiques on Trouva and pick up your order at their shop. This is a free service and available at selected boutiques.

**How to use Click and Collect:**

* Look out for this message on boutique and product pages. It signals that they’re offering Click and Collect. 
![button](https://i.imgur.com/GW0gGY9.png)
* Check where the boutique is located and that you can get to them safely.
* Add products from that boutique to your basket.
* Choose the Click and Collect option at checkout.
* You’ll receive an email when your order is ready to collect from the boutique.
* Check your email for the boutique’s opening times.

**Boutiques offering Click and Collect:**

Keep an eye out for the icon, there’s plenty more offering this service.

*  [Aida](https://www.trouva.com/boutiques/aida-in-e16je), London

*  [Cissy Wears](https://www.trouva.com/boutiques/cissy-wears-in-se136rt), London

*  [Distinctly Living](https://www.trouva.com/boutiques/distinctly-living-in-tq69an), Devon

*  [DOWSE](https://www.trouva.com/boutiques/dowse-in-bn31da), Brighton

*  [Grace & Mabel](https://www.trouva.com/boutiques/grace-and-mabel-in-bs84hu), Bristol

*  [Homefront Interiors](https://www.trouva.com/boutiques/homefront-interiors-in-ba12lp), Bath

*  [Lillian Daph Store](https://www.trouva.com/boutiques/lillian-daph-store-in-ts121aa), Saltburn-by-the-Sea

*  [Map Stores](https://www.trouva.com/boutiques/map-stores-in-al52sp), Harpenden

*  [Ruskin](https://www.trouva.com/boutiques/ruskin-in-ct91dx), Margate

*  [T&SHOP](https://www.trouva.com/boutiques/tandshop-in-n169ej), London

**Things to remember before picking up your order:**

* Wait until you’ve received your email alert before heading to the boutique.
* Check their opening times for Click and Collect orders.
* Take ID and your order number with you (you’ll find this on your confirmation email).
* No longer able to pick up? Let our team know by dropping them an [email](mailto:support@trouva.com?subject=FAQ%20-%20Account%20sign-in%20enquiry) with your order number.
* Always wear a mask.

![button](https://i.imgur.com/MXPhehR.png)

![button](https://i.imgur.com/cAUb14Y.png)

## Click and Collect 
**Compre en las boutiques locales de Trouva en línea y recójalo de manera segura en la tienda**

Le facilitamos el apoyo a sus boutiques Trouva locales con el lanzamiento de un nuevo servicio Click and Collect. Compre en boutiques selectas en Trouva y recoja su pedido en su tienda. Este es un servicio gratuito y está disponible en boutiques seleccionadas.

**Cómo utilizar Click and Collect:**

* Busque este mensaje en las páginas de boutiques y productos. Indica que están ofreciendo Click and Collect.
![button](https://i.imgur.com/GW0gGY9.png)
* Compruebe dónde se encuentra la boutique y que puede llegar a ella de manera segura.
* Agregue productos de esa boutique a su carrito.
* Elija la opción Click and Collect al finalizar la compra.
* Recibirás un correo electrónico cuando tu pedido esté listo para ser recogido en la boutique.
* Consulte su correo electrónico para conocer los horarios de apertura de la boutique.

**Boutiques que ofrecen Click and Collect:**

Esté atento al ícono, hay muchos m����s que ofrecen este servicio.

*  [Aida](https://www.trouva.com/boutiques/aida-in-e16je), London
*  [Cissy Wears](https://www.trouva.com/boutiques/cissy-wears-in-se136rt), London
*  [Distinctly Living](https://www.trouva.com/boutiques/distinctly-living-in-tq69an), Devon
*  [DOWSE](https://www.trouva.com/boutiques/dowse-in-bn31da), Brighton
*  [Grace & Mabel](https://www.trouva.com/boutiques/grace-and-mabel-in-bs84hu), Bristol
*  [Homefront Interiors](https://www.trouva.com/boutiques/homefront-interiors-in-ba12lp), Bath
*  [Lillian Daph Store](https://www.trouva.com/boutiques/lillian-daph-store-in-ts121aa), Saltburn-by-the-Sea
*  [Map Stores](https://www.trouva.com/boutiques/map-stores-in-al52sp), Harpenden
*  [Ruskin](https://www.trouva.com/boutiques/ruskin-in-ct91dx), Margate
*  [T&SHOP](https://www.trouva.com/boutiques/tandshop-in-n169ej), London

**Cosas para recordar antes de recoger su pedido:**

* Espere hasta que haya recibido su alerta por correo electrónico antes de dirigirse a la boutique.
* Consulte sus horarios de apertura para los pedidos Click and Collect.
* Lleve su identificaci��n y su número de pedido (lo encontrar������ en su correo electrónico de confirmación).
* ��Ya no puedes recoger? Hágale saber a nuestro equipo enviándoles un [email](mailto:support@trouva.com?subject=FAQ%20-%20Account%20sign-in%20enquiry) con su número de pedido.
* Use siempre una máscara.

![button](https://i.imgur.com/MXPhehR.png)

![button](https://i.imgur.com/cAUb14Y.png)

## Click and Collect 
**Achetez en ligne dans les boutiques locales de Trouva et récupérez en toute sécurité en magasin**

Nous vous facilitons la tâche pour soutenir vos boutiques Trouva locales en lan��ant un nouveau service Click and Collect. Faites vos achats dans certaines boutiques de Trouva et récupérez votre commande dans leur boutique. 
Il s'agit d'un service gratuit et disponible dans certaines boutiques.

**Comment utiliser Click and Collect:**

* Recherchez ce message sur les pages de la boutique et des produits. Cela indique qu'ils proposent Click and Collect.
![button](https://i.imgur.com/GW0gGY9.png)
* Vérifiez où se trouve la boutique et que vous pouvez y accéder en toute sécurité.
* Ajoutez les produits de cette boutique �� votre panier.
* Choisissez l'option Click and Collect à la caisse.
* Vous recevrez un email lorsque votre commande sera prête à être retirée de la boutique.
* Vérifiez vos emails pour connaître les heures d'ouverture de la boutique.

**Boutiques proposant Click and Collect:**

Gardez un œil sur l'icône, il y en a beaucoup d'autres qui offrent ce service.

*  [Aida](https://www.trouva.com/boutiques/aida-in-e16je), London

*  [Cissy Wears](https://www.trouva.com/boutiques/cissy-wears-in-se136rt), London

*  [Distinctly Living](https://www.trouva.com/boutiques/distinctly-living-in-tq69an), Devon

*  [DOWSE](https://www.trouva.com/boutiques/dowse-in-bn31da), Brighton

*  [Grace & Mabel](https://www.trouva.com/boutiques/grace-and-mabel-in-bs84hu), Bristol

*  [Homefront Interiors](https://www.trouva.com/boutiques/homefront-interiors-in-ba12lp), Bath

*  [Lillian Daph Store](https://www.trouva.com/boutiques/lillian-daph-store-in-ts121aa), Saltburn-by-the-Sea

*  [Map Stores](https://www.trouva.com/boutiques/map-stores-in-al52sp), Harpenden

*  [Ruskin](https://www.trouva.com/boutiques/ruskin-in-ct91dx), Margate

*  [T&SHOP](https://www.trouva.com/boutiques/tandshop-in-n169ej), London

**Points à retenir avant de récupérer votre commande:**
* Attendez d'avoir reçu votre alerte email avant de vous rendre à la boutique.
* Vérifiez leurs heures d'ouverture pour les commandes Click and Collect.
* Emportez votre identifiant et votre numéro de commande avec vous (vous le trouverez sur votre email de confirmation).
* Vous n'êtes plus en mesure de décrocher? Faites savoir à notre équipe en leur laissant un [email](mailto:support@trouva.com?subject=FAQ%20-%20Account%20sign-in%20enquiry) avec votre numéro de commande.
* Portez toujours un masque.

![button](https://i.imgur.com/MXPhehR.png)

![button](https://i.imgur.com/cAUb14Y.png)

##Click and Collect 
Acquista online nelle boutique locali di Trouva e ritira in modo sicuro in negozio

Stiamo rendendo più facile per te supportare le tue boutique Trouva locali lanciando un nuovo servizio Click and Collect. Acquista in boutique selezionate su Trouva e ritira il tuo ordine presso il loro negozio. Questo è un servizio gratuito e disponibile in boutique selezionate.

Come utilizzare Click and Collect:

* Cerca questo messaggio nelle pagine della boutique e dei prodotti. Segnala che stanno offrendo Click and Collect.
![button](https://i.imgur.com/GW0gGY9.png)
* Controlla dove si trova la boutique e che puoi raggiungerla in sicurezza.
* Aggiungi i prodotti di quella boutique al tuo carrello.
* Scegli l'opzione Clicca e raccogli al momento del pagamento.
* Riceverai un'email quando il tuo ordine sarà pronto per il ritiro presso la boutique.
* Controlla la tua posta elettronica per gli orari di apertura della boutique.

Boutique che offrono Click and Collect:

Tieni d'occhio l'icona, c'è molto di più che offre questo servizio.

* [Aida](https://www.trouva.com/boutiques/aida-in-e16je), London

* [Cissy Wears](https://www.trouva.com/boutiques/cissy-wears-in-se136rt), London

* [Distinctly Living](https://www.trouva.com/boutiques/distinctly-living-in-tq69an), Devon

* [DOWSE](https://www.trouva.com/boutiques/dowse-in-bn31da), Brighton

* [Grace & Mabel](https://www.trouva.com/boutiques/grace-and-mabel-in-bs84hu), Bristol

* [Homefront Interiors](https://www.trouva.com/boutiques/homefront-interiors-in-ba12lp), Bath

* [Lillian Daph Store](https://www.trouva.com/boutiques/lillian-daph-store-in-ts121aa), Saltburn-by-the-Sea

* [Map Stores](https://www.trouva.com/boutiques/map-stores-in-al52sp), Harpenden

* [Ruskin](https://www.trouva.com/boutiques/ruskin-in-ct91dx), Margate

* [T&SHOP](https://www.trouva.com/boutiques/tandshop-in-n169ej), London

Cose da ricordare prima di ritirare l'ordine: 
* Aspetta di aver ricevuto il tuo avviso email prima di andare alla boutique.
* Controlla i loro orari di apertura per gli ordini Click and Collect.
* Porta con te l'ID e il numero dell'ordine (lo troverai nell'email di conferma).
* Non riesci più a rispondere? Fai sapere al nostro team lasciandoli cadere un [email](mailto:support@trouva.com?subject=FAQ%20-%20Account%20sign-in%20enquiry) con il numero dell'ordine.
* Indossa sempre una maschera.

![button](https://i.imgur.com/MXPhehR.png)

Click and Collect at Trouva

## You've been removed from our Father's Day email marketing.

We'll still keep you in the loop with [all things new](https://www.trouva.com/new-in) at Trouva so you don't miss out. 



## Du wurdest von unserem Muttertag und Vatertag E-Mail Marketing abgemeldet.

Wir halten dich ansonsten natürlich weiterhin wie gehabt auf dem Laufenden, damit du nichts verpasst.

In der Zwischenzeit, kannst du dir unsere [Neuheiten ansehen](https://www.trouva.com/de/new-in).

Father's Day Opt Out

**SHOP NOW SAVE LATER PROMOTIONAL CODE**

1. To redeem the offer, customers must spend a minimum of £50 in one single transaction at [Trouva.com](http://trouva.com/) between 7:00 BST Thursday 13th May and 23:59 BST Monday 17th May 2021
2. This promotion is available on full priced and sale items
3. We will send customers a '20% off a £50 spend' code by 4th June 2021. The code will be valid until 23:59 BST Wednesday 30th June 2021
4. This code can only be used by the recipient and is not transferable
5. This promo code cannot be used in conjunction with any other offer or promotion and cannot be exchanged for cash
6. This promotion is subject to the Trouva General Terms and Conditions
7. We reserve the right to withdraw this offer at any time
8. We reserve the right to cancel and/or suspend the promotion in respect of uncompleted orders, at any time, at Trouva’s sole discretion, and Trouva disclaims all liability in respect of any such cancellation or suspension.

**[Shop now] (https://www.trouva.com/bestseller)**



Shop Now Save Later

![](https://i.imgur.com/nR4osNw.jpg)

_We’re offsetting our carbon footprint, one delivery at a time_

**What is Carbon Neutral Shipping?**

We're working with our delivery partners to offset the carbon footprint of each order. Being Carbon Neutral doesn't mean there's no carbon created when your order is shipped; instead, it means that Trouva offsets the carbon footprint of shipping by contributing a fee towards initiatives that will reverse those emissions. In the end, the impact on the planet is neutral, zero. 

Our contribution goes towards initiatives such as reforestation, landfill gas destruction, wastewater treatment, and methane destruction. The schemes we support have been independently verified by two different organisations. You can read [here](https://www.climateimpact.com/news-insights/news/ups-shipment-program/) to find out more about it.

**Why are we doing it?**

We’re on a mission to make Trouva a more planet-friendly place to shop. Our network of independent boutiques are based in 13 countries across Europe and our customers live worldwide. Offsetting the carbon footprint of our orders is one of the first steps we’re taking to accomplish our mission. We have a long way to go but we’re proud to give our customers a more sustainable delivery option when they choose to shop small. 

**How do I know if my delivery was carbon neutral?**

You'll be opted into carbon neutral delivery at no extra cost to you. You’ll find a label on your package when it arrives that shows that your delivery has been included in the carbon neutral shipping scheme:

![](https://i.imgur.com/I2qKQZa.png)

![](https://i.imgur.com/nR4osNw.jpg)

_Wir gleichen unseren CO2-Fußabdruck aus, eine Lieferung nach der anderen_

**Was ist klimaneutraler Versand?**

Wir arbeiten mit unseren Lieferpartnern zusammen, um den CO2-Fußabdruck jeder Bestellung auszugleichen. Basierend auf den Emissionen, die durch den Transport Ihrer Bestellung entstehen, beteiligen wir uns an Initiativen, die kompensieren. Dazu gehören Aufforstung, Deponiegaszerstörung, Abwasserbehandlung und Methanzerstörung.

**Warum machen wir das?**

Wir haben es uns zur Aufgabe gemacht, Trouva zu einem nachhaltigeren Einkaufsort zu machen. Unser Netzwerk unabhängiger Boutiquen ist in 13 Ländern in ganz Europa ansässig und unsere Kunden leben weltweit. Die Kompensation des CO2-Fußabdrucks unserer Aufträge ist einer der ersten Schritte, die wir unternehmen, um unsere Mission zu erfüllen. Wir haben noch einen langen Weg vor uns, aber wir sind stolz darauf, unseren Kunden eine nachhaltigere Lieferoption zu bieten, wenn sie sich für einen kleinen Einkauf entscheiden.

Woher weiß ich, ob meine Lieferung klimaneutral war?

Sie entscheiden sich für eine klimaneutrale Lieferung ohne zusätzliche Kosten für Sie.

Bei der Ankunft finden Sie auf Ihrem Paket ein Etikett, das zeigt, dass Ihre Lieferung in das klimaneutrale Versandprogramm aufgenommen wurde:

![](https://i.imgur.com/I2qKQZa.png")

![](https://i.imgur.com/nR4osNw.jpg)

_Compensamos nuestra huella de carbono, una entrega a la vez_

**¿Qué es el envío climáticamente neutro?**

Trabajamos con nuestros socios de entrega para compensar la huella de carbono de cada pedido. En base a las emisiones que genera el transporte de su pedido, participamos en iniciativas que lo compensan. Estos incluyen forestación, destrucción de gas de vertedero, tratamiento de aguas residuales y destrucción de metano.

**¿Por qué hacemos esto?**

Estamos comprometidos a hacer de Trouva un lugar más sostenible para comprar. Nuestra red de boutiques independientes se encuentra en 13 países de Europa y nuestros clientes viven en todo el mundo. Compensar la huella de carbono de nuestros pedidos es uno de los primeros pasos que damos para cumplir con nuestra misión. Aún nos queda un largo camino por recorrer, pero nos enorgullecemos de ofrecer a nuestros clientes una opción de entrega más sostenible cuando eligen realizar una compra pequeña.

¿Cómo sé si mi entrega fue neutra en carbono?

Usted opta por la entrega climáticamente neutra sin costo adicional para usted.

A su llegada, encontrará una etiqueta en su paquete que muestra que su entrega ha sido incluida en el programa de envío neutral para el clima:

![](https://i.imgur.com/I2qKQZa.png)

![](https://i.imgur.com/nR4osNw.jpg)

_Nous compensons notre empreinte carbone, une livraison à la fois_

**Qu'est-ce que l'expédition climatiquement neutre?**

Nous travaillons avec nos partenaires de livraison pour compenser l'empreinte carbone de chaque commande. Sur la base des émissions engendrées par le transport de votre commande, nous participons à des initiatives qui la compensent. Il s'agit notamment du boisement, de la destruction des gaz d'enfouissement, du traitement des eaux usées et de la destruction du méthane.

**Pourquoi faisons-nous cela?**

Nous nous engageons à faire de Trouva un lieu de magasinage plus durable. Notre réseau de boutiques indépendantes est implanté dans 13 pays d'Europe et nos clients vivent dans le monde entier. La compensation de l'empreinte carbone de nos commandes est l'une des premières mesures que nous prenons pour accomplir notre mission. Nous avons encore un long chemin à parcourir, mais nous sommes fiers d'offrir à nos clients une option de livraison plus durable lorsqu'ils choisissent de faire un petit achat.

Comment savoir si ma livraison ��tait neutre en carbone ?

Vous optez pour une livraison climatiquement neutre sans frais supplémentaires pour vous.

À l'arrivée, vous trouverez une étiquette sur votre colis qui indique que votre livraison a été incluse dans le programme d'expédition climatiquement neutre:

![](https://i.imgur.com/I2qKQZa.png)

![](https://i.imgur.com/nR4osNw.jpg)

_Compensiamo la nostra impronta di carbonio, una consegna alla volta_

**Che cos'è la spedizione climaticamente neutra?**

Lavoriamo con i nostri partner di consegna per compensare l'impronta di carbonio di ogni ordine. Sulla base delle emissioni causate dal trasporto del tuo ordine, partecipiamo a iniziative che lo compensano. Questi includono l'imboschimento, la distruzione del gas di discarica, il trattamento delle acque reflue e la distruzione del metano.

**Perché lo stiamo facendo?**

Ci impegniamo a rendere Trouva un luogo più sostenibile in cui fare acquisti. La nostra rete di boutique indipendenti si trova in 13 paesi in tutta Europa e i nostri clienti vivono in tutto il mondo. Compensare l'impronta di carbonio dei nostri ordini è uno dei primi passi che intraprendiamo per realizzare la nostra missione. Abbiamo ancora molta strada da fare, ma siamo orgogliosi di offrire ai nostri clienti un'opzione di consegna pi�� sostenibile quando scelgono di effettuare un piccolo acquisto.

Come faccio a sapere se la mia consegna è stata a emissioni zero?

Optate per una consegna a impatto climatico zero senza costi aggiuntivi per voi.

All'arrivo, troverai un'etichetta sul pacco che mostra che la tua consegna è stata inclusa nel programma di spedizione a impatto zero:

![](https://i.imgur.com/I2qKQZa.png)

Carbon neutral shipping

Gift Cards - Terms and Conditions
--------
1) Trouva gift cards are available to purchase online at trouva.com/giftcards and available as e-gift cards only.

2) You can purchase £25, £50, £100 or a custom amount. All gift cards will be denominated in GBP. 

3) Trouva gift cards can be redeemed at Trouva.com only. 

4) If the price of the item you purchase is less than the Trouva Gift Card amount, you will be reimbursed the remaining value within 24 hours onto the existing gift card. 

5) To redeem a Trouva Gift Card, simply make a purchase on Trouva.com and enter the unique 12 digit code at checkout where indicated before you make your purchase.

6) A minimum ��5 spend is needed at the moment of gift card redeem, either for the shipping fee or for items. 

7) It is not possible to use more than one gift card for the same purchase.

8) The total shipping fee cannot be paid for using gift card credit and must be paid for using an alternative payment method. 

9) Trouva gift cards are valid for 12 months from the date of purchase. If you do not spend the full value of your gift card within its validity period, any remaining balance will be forfeited and removed from the card.

10) Once a Trouva gift card has been redeemed, it cannot be returned for cash value. 

11) Any refunds due to you in accordance with these Terms will be credited to you via the issuance of a new gift card code. There will be no monetary exchange for returned or cancelled orders made with account credit.

Gift Cards - Terms and Conditions
--------
1) Trouva gift cards are available to purchase online at trouva.com/giftcards and available as e-gift cards only.

2) You can purchase £25, £50, £100 or a custom amount. All gift cards will be denominated in GBP. 

3) Trouva gift cards can be redeemed at Trouva.com only. 

4) If the price of the item you purchase is less than the Trouva Gift Card amount, you will be reimbursed the remaining value within 24 hours onto the existing gift card. 

5) To redeem a Trouva Gift Card, simply make a purchase on Trouva.com and enter the unique 12 digit code at checkout where indicated before you make your purchase.

6) A minimum £5 spend is needed at the moment of gift card redeem, either for the shipping fee or for items. 

7) It is not possible to use more than one gift card for the same purchase.

8) The total shipping fee cannot be paid for using gift card credit and must be paid for using an alternative payment method. 

9) Trouva gift cards are valid for 12 months from the date of purchase. If you do not spend the full value of your gift card within its validity period, any remaining balance will be forfeited and removed from the card.

10) Once a Trouva gift card has been redeemed, it cannot be returned for cash value. 

11) Any refunds due to you in accordance with these Terms will be credited to you via the issuance of a new gift card code. There will be no monetary exchange for returned or cancelled orders made with account credit.

Gift Card Terms and Conditions

**Shop Small, Think Big**

Thank you for signing up - you’re on the list! Keep your eyes peeled for our brand new newsletter, bringing conscious and considered brands, boutiques and content fresh to your inbox every month.

Shop Small, Think Big

![button](https://imgur.com/r1wXpBM.jpeg)


Thank you for signing up - you’re on the list! Keep your eyes peeled for our launch email on 4th March.

In the meantime find out more about Carla [here](https://www.trouva.com/exclusives/trouva-x-carla-llanos)

Exclusives Early Access

![button](https://imgur.com/Iiiv43e.jpeg) 

**In Solidarity With Ukraine**

For the next 24 hours, we’re donating 25% of our proceeds to three organisations providing aid and essential resources to the people of Ukraine.

**The British Red Cross**

Donating to the British Red Cross Ukraine Crisis Appeal could help someone affected get essential items such as food, water, first aid, medicine, warm clothes and shelter.

Donate [here](https://donate.redcross.org.uk/appeal/ukraine-crisis-appeal?c_name=Ukraine%20Crisis%20Appeal&c_source=Homepage%20Herobox)

**Choose Love**

The Choose Love Ukraine Crisis Fundraiser will provide aid and services to those still in and fleeing the country, including legal support, support for the LGBTQIA+ community and mental health support.

Donate [here](https://donate.chooselove.org/campaigns/ukraine-appeal/)

**Save the Children**

Help children facing violence in Ukraine and around the world by donating to Save the Children’s Emergency Fund, which distributes supplies and offers mental health and psychosocial support to children and their families.

Donate [here](https://www.savethechildren.org.uk/where-we-work/europe/ukraine)

In Solidarity With Ukraine

![button](https://imgur.com/9UuDu7F.jpeg) 

**Earth Day 2022**

For the next 24 hours, we’re donating 25% of our proceeds to [Trees for Cities](https://www.treesforcities.org/?gclid=Cj0KCQjwgYSTBhDKARIsAB8Kuku9ON8PDJ4kkWDHnKOLR2vuuR2gWzyNKxuxRCPp53En9H04Ren8sUsaAjKLEALw_wcB), a charity working to revitalise forgotten spaces, combat climate change and create healthier environments for local communities.

Trees for Cities has planted 1,285,073 trees since 1993, worked with over 140,000 volunteers, and planted in 16 cities across 13 countries.

[Shop now](https://www.trouva.com/new-in)



![button](https://imgur.com/9UuDu7F.jpeg) 

**Earth Day 2022**

For the next 24 hours, we’re donating 25% of our proceeds to [Trees for Cities](https://www.treesforcities.org/?gclid=Cj0KCQjwgYSTBhDKARIsAB8Kuku9ON8PDJ4kkWDHnKOLR2vuuR2gWzyNKxuxRCPp53En9H04Ren8sUsaAjKLEALw_wcB), a charity working to revitalise forgotten spaces, combat climate change and create healthier environments for local communities.

Trees for Cities has planted 1,285,073��trees since 1993, worked with over 140,000 volunteers, and planted in 16 cities across 13 countries.

[Shop now](https://www.trouva.com/new-in)



Earth Day 2022

## You've been removed from our Shop Small Think Big newsletter.

We'll still keep you in the loop with [all things new](https://www.trouva.com/new-in) at Trouva so you don't miss out. 

SSTB Opt Out

![button](https://imgur.com/9QBxPp1.jpeg)
 Shop [bestsellers](https://www.trouva.com/bestseller?category=Homewares)
 Shop [new in](https://www.trouva.com/new-in)

Thanks

<h2> A Fresh Start for the Trouva App


From 22nd May 2023, the Trouva iOS app will be discontinued and you will no longer be able to use the app from your device. We are evaluating how best to support you, our customers, across web, Android, and iOS and want to ensure we give you the best shopping experience across all devices. As a result, our current iOS-only app will be closed for the foreseeable future.

Going forward, our website Trouva.com will continue to operate as normal. Any purchases you make up until 22nd May on the app will still be accessible to you in future via your account on our website. 

Thanks for choosing to shop small with us, and stay tuned for new features coming soon!

Thanks, 
Team Trouva

Trouva App is Closing

<h2>Trouva&rsquo;s Acceptable Use Policy</h2>
Last updated on July 28th, 2023.

When using Trouva features that allow you to upload content and/or communicate with other Trouva users, you must: 

<li>Not use the Trouva platform in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with your, or your employer’s contract with Trouva (as applicable) or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Trouva platform;
<li>Not infringe our intellectual property rights or those of any third party in relation to your use of the Trouva platform; 
<li>Not infringe the privacy rights of any person;
<li>Not transmit any material that is defamatory, obscene, threatening, harassing, intimidating offensive or otherwise objectionable or inappropriate;
<li>Not use the Trouva platform to commit fraud, promote crime, exploit others, impersonate another person or user or to communicate with other users in an inappropriate manner;
<li>Not use the Trouva platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; 
<li>Not send any bank details, card details or sensitive personal data about yourself (and not ask another user for the same);
<li>Not collect or harvest any information or data from the Trouva platform or our systems in a manner that it is not enabled by the Trouva platform.
<li>(Boutique/Brand/Content Creator users only) Use the Trouva platform solely for the benefit of the business whose profile you are using and not attempt to promote products or services that are not sold by that business; 
<li>(Boutique/Brand/Content Creator users only) Not attempt to access data that does not relate to your business; and
It is each user’s responsibility to keep their devices secure and to prevent unauthorised people from accessing the Trouva platform.

Acceptable Use Policy

![button](https://i.imgur.com/t9TdtXp.png) 

Thank you for joining our early access community. Your feedback will help shape the future of Trouva.

Over the next few business days we'll grant you access our early access features - keep your eyes peeled across trouva.com. 

You must have a Trouva account to see the features. If you don't see the new features appear after a few days, please ensure you are able to successfully log in to Trouva.

Please check your emails for further information shortly.

Trouva team x

 
 Shop [bestsellers](https://www.trouva.com/bestseller?category=Homewares)
 Shop [new in](https://www.trouva.com/new-in)

Early Access

Cookie Policy

<h2> Trouva Live App licenses </h2> 

 Alamofire

Copyright (c) 2014-2022 Alamofire Software Foundation (http://alamofire.org/)

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in
all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.


 Haishinkit

BSD 3-Clause License

Copyright (c) 2015, shogo4405
All rights reserved.

Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:

* Redistributions of source code must retain the above copyright notice, this
 list of conditions and the following disclaimer.

* Redistributions in binary form must reproduce the above copyright notice,
 this list of conditions and the following disclaimer in the documentation
 and/or other materials provided with the distribution.

* Neither the name of the copyright holder nor the names of its
 contributors may be used to endorse or promote products derived from
 this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.


Hue

Licensed under the MIT license

Copyright (c) 2015 Hyper Interaktiv AS

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.


Kingfisher

The MIT License (MIT)

Copyright (c) 2018 Wei Wang

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.


Loaf

MIT License

Copyright (c) 2019 Mat Schmid

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.


Logboard

BSD 3-Clause License

Copyright (c) 2017, shogo4405
All rights reserved.

Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:

* Redistributions of source code must retain the above copyright notice, this
 list of conditions and the following disclaimer.

* Redistributions in binary form must reproduce the above copyright notice,
 this list of conditions and the following disclaimer in the documentation
 and/or other materials provided with the distribution.

* Neither the name of the copyright holder nor the names of its
 contributors may be used to endorse or promote products derived from
 this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE
OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.


ObjectMapper

The MIT License (MIT)
Copyright (c) 2014 Hearst

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.


SwiftQRScanner

Copyright (c) 2022 vinodiOS vinod.jagtap@hotmail.com

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in
all copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN
THE SOFTWARE.

App Licenses

##Trade Programme FAQs

Application and Eligibility

How do I apply for a trade account?
Please fill out [this form](https://trouva-survey.typeform.com/to/wWkhmV) and, if approved, someone from our Trouva Trade team will be in touch with you within 48 hours with your exclusive discount code.

Is there a minimum spend?

There is no minimum spend in order to use your discount, but the more you spend with us, the more discount % you’ll be eligible to receive.

Who is eligible for a Trade Account?

Applicants from all businesses worldwide are welcome to apply for our trade discount scheme. Wholesalers will not be accepted for a trade discount. 

Are prices shown inclusive of VAT?

Yes, all prices shown on this website are inclusive of VAT.
 
Can I place an order for a larger quantity than is currently showing as available?

We’ll try and help you place these orders where possible. Keep in mind that we are a community of bricks-and-mortar independent boutiques, so for certain products there may be limited stock availability. Please contact us at support@trouva.com with the information below and we'll talk with our suppliers and try and assist you in completing the order:
 
1. Link to exact product page
2. Quantity required
3. Deadline for delivery
4. Delivery address & country

How can I ensure that I get my trade discount when ordering?

You’ll be issued a unique discount code after you have filled out our application form. Once you have the code, you will be able to use it on all your trade orders. 

Can I order on a pro-forma basis?

At the moment we do not offer pro-forma ordering. 

Can I get a VAT invoice?

Once your order has been received, please contact support@trouva.com and we will coordinate VAT invoices from our boutique partners. Please note, that we are a marketplace for independent boutiques, so if you ordered products from multiple boutiques, you will receive VAT invoices for each boutique in the order.

Delivery & Returns

Please see our [delivery](https://www.trouva.com/pages/delivery) and [returns](https://www.trouva.com/pages/returns) policies.

Trade Programme

##Welcome to Trouva
The leading platform to discover independent boutiques and brands

 
<img src="https://assets.trouva.com/image/upload/f_auto,q_auto:eco,dpr_auto,c_pad,b_white/v1673285085/090123%20About%20Us/boutique-store-front-2.gif" width="300">

##Curated by Independents
We believe independent shopping should be available to all, which is why we strive to find the UK and Europe’s best independent bricks-and-mortar boutiques to sell at Trouva. From west London’s favourite fashion boutique Wild Swans, to design destination and glassware specialist DEP Design Store, based a stone’s throw from the lake in Como, Italy, you can explore the carefully-curated shelves of local gems from the comfort of your sofa.

Own, manage or found an independent boutique you think we should know about?

[Get in touch](https://share.hsforms.com/1ygpAy1WRQdeRWTcfJAlpUg4c630)

 
<img src="https://assets.trouva.com/image/upload/f_auto,q_auto:eco,dpr_auto,c_pad,b_white/v1649932710/trouva-web/dynamic-pages/About%20us/About_Us_We_Champion_Choice.gif" width="300">

##We Champion Choice
From TikTok to our newsletters, our unique selection of home and lifestyle products suit every style. With over 300,000 pieces on the platform, you can dip your toes into the latest homeware trends or browse our growing selection of emerging indie brands across fashion and lifestyle. We’re certain you’ll find something new each and every time you visit Trouva.

Our edits are curated in-house and designed to give you a taste of the trends we see developing on Trouva first. From our annual roundup of the best Scandi fashion brands, hej københavn, to the biggest (and dare we say it…) the best bauble collection on the internet, our independents cater to your every need throughout the year.

 
<img src="https://assets.trouva.com/image/upload/f_auto,q_auto:eco,dpr_auto,c_pad,b_white/v1649934474/trouva-web/dynamic-pages/About%20us/about_us_shop_small_think_big.gif" width="300">

##Shop Small, Think BIG
We’re on a mission to reduce the impact our company and community have on the planet. Whether that’s encouraging new customers to shop small and support independent businesses (because we all know it’s the best way to shop) or reducing our carbon footprint through funding initiatives which neutralise our emissions, we’re always striving to do better.